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I am looking for a replacement for the pivot bar in the image provided. I am not sure of the brand of windows that are installed in our home. There are no markings on the pivot bar. It has two screw holes. The windows are supposedly Harvey Windows. Probably installed in 2006. Any information ... (cont.)

Hey this is Brian from St. Louis, I just stumbled accross your website while trying to find info on some replacement guide pins on my sliding glass closet doors.... When I get home I can take some pictures of them, have not seen any manufacturer's name anywhere but will take them off and look tonigh ... (cont.)

Hello- I need glazing bead for my window. I see a couple parts on your website that look similar so want to see if you can help. I have an Acorn series 2300 window. Listed below is a couple parts I found on your website that look similar. Do you know which is the correct part? Thank you 5 ... (cont.)

I need to replace 5 white Sun Air window locks at my residence. The windows were installed in 1996 and the locks have the Sun Air Aluminum Corp. stamped on the top. I see that you have two locks that have the identical dimension that I need. Product Code: 90-005 & 90-009. What is the differen ... (cont.)

I FOUND SOMETHING LIKE WHAT I WAS LOOKING FOR ON LINE A KEEPER #38-129 BUT MY CUSTOMER HAS 1 WITH ROTO ON IT W/ #G2-STRXR-*38 BUT HOLE TO HOLE SPACING IS 11/4" ON CENTER / CAN YOU HELP WITH ME VERIFING RIGHT PART. MY SAMPLE IS BROKE IN HALF. THANKS , RON JONESVILLE LUMBER

I am looking for snap-in glazing for an Acorn window. I believe it is similar to 55-071 but in white. Do you have that available in white? If so what is the price for a six foot piece? Thank you

I'm replacing the sashes on a double hung Anderson window. The visible glass size on each window is 24.5" wide by 22" tall. The current sash balance is marked H19 725, and 11600-17. I am having trouble determining which is the correct replacement part. Colin

Hi, I need to replace the channel balances on several Rivco windows. I've identified them as 751 because they are tilt out, ribbed and have a 15-014 balance knife lock shoe. They are all stamped with 28 but they measure 29 inches. The upper sashes weigh18 lbs. The lower sashes weigh 22 lbs ... (cont.)

Good afternoon, and thanks for posting! It sounds like you have our Series 900 spiral balance. Please see our S900-29. I recommend the red tip option, which can support a window sash weight range of 10 through, and including, 22 pounds. Please keep in mind that the weight range information is ba ... (cont.)

Hi, this is a great tool - thank you. I have 7 patio doors that I want to upgrade as many parts as possible. - I don't see any markings. The attached pdf has several pages. Your assistance is appreciated Regards, Vibeke

believe I have a 33" 380 series. Faint tamp of 32-2 BSI. See enclosed pics.

I'm looking for a replacement part for something similiar to part 82-102, but it is 4-7/8 inch in length, rather than the 2-7/8 pictured on the website? Do have its big brother?

We are looking for these replacements for a customer. THe lock measures 4" between screws top to bottom. 3 3/4 midpoint. We need the handle, the lock and the latch on the door side.

I need a sash balance replacement for an Andersen double hung window. The part number on the existing sash balance is 11600-17 B86 4#25 84. Which replacement part is the correct one? JW

can I get 15-194 in a 795-26 balance? I am looking for a complete 26 inch balance with a 15-194 shoe. It is a replacement balance for a phillips marquis double hung window. other shoes were too big

I have attached pictures to help choose the correct pin. I believe I see one on your sheet, but not sure.

Hi, I am re-screening a older window frame and broke the corner. Can you help me to find the right replacment part? I am attaching pictures and a diagram with measurements. Thanks for your help. Jean

5/8" wide, top lip to hole 3/4", angle to balance catch slot depth 3/8", cap size 7/8 x 7/8" I need replacement guides for an older former military housing development in Devens MA. Numerous windows have broken guides.

I have pulled the head stop from my Andersen window and the sash balance has a code of E30 3#27 9-85. I assume the 9-85 is the date code. I bought my house in 1986. None of your replacement sash balances have the code. Can you tell me which of your sash balances to use? By the way, your video "How ... (cont.)

I have the 27 series of balance in my windows but none of them have ever been the correct spring tension to either keep them up or pull them down without a strain, I used your calculator to determine the proper weight but I don't want to mess up on the proper ends, can I show you one of my old balan ... (cont.)