Viewing all customer Discussions for:

Other

I am missing the keeper for one of the sliding doors in our new house. This is a picture of what I need. It is 6 inches long and about 5/16 thick. It has a double pin hook as shown in the photo. There is what looks like a WA combined symbol on the keeper. Where might I find a replacement. Neil ... (cont.)

Hi, I am looking for a replacement stop to match the attached. Do you have something like that? This is a vinyl glazing bead. Thanks

I have a spiral cylinder 3/8" diameter by 27" long , the window sash weight is 27 lbs. can anyone help me

Hello, I was wondering what the best replacement is for the spring loaded pins. The holes are 11/64th in diameter. Thanks.

In need of a replacement, please advise. Thank you.

We got our windows from you in 2014 from Home Depot. Our back slider screen need replaced. What do I need to do to get this done?

I am looking for channel balance (2) and top sash guides (2) to replace on a sliding window (window does not tilt and slides up and down). The channel balance is 30" (metal to metal measurement). The code on the channel balance is 29 9 FV CMC 2. Can you specify the channel balance and top sash gu ... (cont.)

Photos attached. I could find no names, numbers, or markings on existing hardware. Can you please help me?

how install widow back into sliders with no slot to slide into. there is just a channel shape on sliders? Part # 15-046

Crank and rollers

Good Morning. This is Jackson Glass Company in Bartlett, TN. We hired a new installer. He brought the paper work back with this pic as well as listed as "guide". I am not familiar with this part. Do you know if you carry this? If so, how much would this be? And, what would the eta be? If you d ... (cont.)

I need to replace several sill Mount window cranks. I believe the 39-253RB is the correct item. However, the product I am replacing has the handle, cover and crank all integrated in a single unit. I have ordered from you in the past, but when I try to reset my password the link you send tells me i ... (cont.)

Hello, I'm looking for a sliding door handle. There is one handle in my possession that seem to align with holes, but doesn't stay tight on the door possibly due to a wrong size bolts (which seem to be original to that handle). What measurements and pictures should I supply to so you can advise me m ... (cont.)

Good Morning, We are trying to replace this part on three of our windows, but I'm not sure what it's called or company made the windows. Please advise at your earliest convenience. Thanks, Tobi

Flat Wheel - 13/16" long, 1/2" wide ans 7/16" high. In aluminum 1986 build. West Coast.

Will send pictures when you answer this email Thanks

1) Request special order for 6 (Six) 29" Series 380 Channel Balances be made to replace my original Keystone Channel Balances. 2) Original Keystone model label attached. 3) Request Stamp Option 2830 (sash weighs 20 lbs); Keystone stamp marked "28C" just above winged shoe. 4) Install with "Channel B ... (cont.)

6272 shows the unbroken part, in place, that wraps around a bar that goes up and down to lock the casement window shut. 6274 shows the broken part, with the "wraparound" tab broken off. 6271 is the Bonneville label on the window. Can you help? Thanks

We have a CGI exterior door purchase in 2017. It has a three point locking mechanism. The deadbolt is a part of the system that when you lock/unlock the deadbolt it pushes/retracts the bolts up and down. The rod going up has broken. Do you know which locking system CGI was using? ... (cont.)

Upper sash pivot bar with #23148, lower pivot bar with no number, pivot shoe with the letter N on back seems to be 17/ 32 thick, 1 1/4 wide- 1 7/16 tall uses spring with T- end #9 on spring. Pictures were sent on 7/5/23, have more pictures if needed!