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39-143 12" Awning Operator, Single Pull

Inner assembly (where handle connects to) came out when turning the handle to close the window. In trying to re-insert turning gear the threaded brass insert (see photo) will not engage. Either the threads on the brass insert are worn down (I'm hoping this is it)or the threads inside the casing ho ... (cont.)

Do you have window operator like attached drawing?

THe handle that you turn was overturned and twisted the innards right off themselves and detached. The white handle can be easily pulled off. I think the whole unit needs replacing but I'm not sure. I am hoping that your outfit might carry the replacement part and if so, how much and will you ... (cont.)

I call you this morning (5July) and you suggested I send pictures of the dual arm crank (Operator) I am trying to replace. I need your folks to confirm your model 39-140 is similar in size to mine. Photo #1 is what it looks like in general Photo #2 has a width (as the user faces it) of 5 1/16 i ... (cont.)

The windows were here when we purchased the house. We cannot find branding anywhere on the windows. The metal circular piece inside of the crank broke. It is no longer operational. We are hoping for guidance on what they might be and how to purchase replacement parts. Thank you in advance for y ... (cont.)

Hello, I am trying to locate the problem which is preventing me to be able to close my window. The crank, once put inside the crank box will allow me to open the window but when you want to close it the crank just turns, turns and turns it doesn't catch to the inside crank to allow it to come b ... (cont.)

Do you offer a replacement for the Truth Hardware 'Roto Gear' Awning Window Operator (12" Single Pull) Part# 11.30.32.001 (113032001) (White)?