Viewing all customer Discussions for:
82-265 Multi-Point Mortise Lock with Face Plate, 11"
82-265 Multi-Point Mortise Lock with Face Plate, 11"
Home Owner
Lancaster, CA.
Dec 29, 2017
Home Owner from Lancaster, CA.
Dec 29, 2017
Do I need the anti-slam button?
My lock matches the 82-239 but does not have the anti-slam button. Do you have another lock without the button? Or can I drill a hole in the face-plate?
Home Owner
New Market, AL
Feb 4, 2015
Home Owner from New Market, AL
Feb 4, 2015
Mating Keeper/strike for 82-265?
I purchased a new 82-265 lock mechanism this week, but it doesn't engage properly on our existing door frame/strike plate/keeper. Do you sell the door frame/strike plate/keeper that matches the 82-265? If so, what is the model number and do you have it on your website? Thanks.
Quick Learner
Ohio
Aug 25, 2014
Quick Learner from Ohio
Aug 25, 2014
External key + Handle Assmebly to match 82-265
Team,Based on measurements I beleive I have an 82-265 lock on my sliding glass door. What is the part number for the optional external key assembly? I see a few and want to be sure before ordering. TY
Professional
San Dimas Ca.
Oct 9, 2026
Professional from San Dimas Ca.
Oct 9, 2026
Replacement
Help to identify multi locking mortise box
Quick Learner
New Hampshire
Oct 4, 2026
Quick Learner from New Hampshire
Oct 4, 2026
Slider door handle replacement
Approx 11 inches
Professional
Portland
Oct 3, 2026
Professional from Portland
Oct 3, 2026
Strike plate
I need a strike plate for this mortis lock
Quick Learner
Massillon Ohio
Sep 30, 2026
Quick Learner from Massillon Ohio
Sep 30, 2026
Sliding glass door will not lock.
The lock on my silver line patio door will not engage. It seems that the handle will no longer stay in place to allow it to lock. I tried to tighten it but it will not stay. Do you have the parts for this model, and can you expedite?
Home Owner
Lakewood, Colorado
Sep 25, 2026
Home Owner from Lakewood, Colorado
Sep 25, 2026
Sliding door lock/handle
We can't find any identifiers for the sliding door lock/handle that broke. There's no labels anywhere on the door either. Please help us find a replacement!
Quick Learner
USA
Sep 25, 2026
Quick Learner from USA
Sep 25, 2026
Mortise Lock Issues
Hi I am having issues with door handle not locking and the top lock staying stuck.
Quick Learner
Detroit
Sep 20, 2026
Quick Learner from Detroit
Sep 20, 2026
Need 2-Point Lock
Door was locked shut. Looks like this is from your company. Let me know what parents. My house was built in 2015. Thanks.
Handy Person
Norman, OK
Sep 16, 2026
Handy Person from Norman, OK
Sep 16, 2026
Need dual=lock mortise for Jeld-Wen sliding vinyl door
We have the larger mortise plate... 11 3/4 top to bottom, 11" between top and bottom screws. Light gray color. We also need a replacement lock latch lever, also in the light grey color (we purchased a white one on line)
Quick Learner
Fort Mill SC
Sep 15, 2026
Quick Learner from Fort Mill SC
Sep 15, 2026
Replace mortise
Mortise broken do not know the brand of sliding door so I can fix the door. Length of double locking mortise is 10 inches
Quick Learner
Texas
Sep 12, 2026
Quick Learner from Texas
Sep 12, 2026
Patio door lock
My lock isn't locking anymore. I think the bottom grip claw thing is broken
Home Owner
Latham, NY
Sep 12, 2026
Home Owner from Latham, NY
Sep 12, 2026
replacement locking mechanism
Hello - I am looking to replace/fix the long inside part of the locking system. Infact, a whole new lock system with handles would be ideal. But our lock is actually broken. There is a blue DO NOT REMOVE sticker on the frame that says: ALI ADW-8 ASTM 2190 Make Date: 9/16/2015 07137394 WARRANTY: 2752 ... (cont.)
Home Owner
Voorhees, NJ
Sep 10, 2026
Home Owner from Voorhees, NJ
Sep 10, 2026
Full Replacement
Looking for a full replacement for my old sliding glass door handle and lock. The handle has a 3 15/16 hole placement. The dual mortise lock measures 11 inches screw to screw. Open to different designs color or placement as long as I don't have to make any new holes. Thank you in advance for all you ... (cont.)
Professional
Yulee, FL
Sep 10, 2026
Professional from Yulee, FL
Sep 10, 2026
Replacement locking mechanism for SGD
Please see attached photos. Someone tried to break into our customer's home via their SGD. Their handle was broken in the process. We went and replaced that yesterday and now their locking mechanism won't latch onto the frame to secure it. Wanting to see if you can identify this part to quote to rep ... (cont.)
Quick Learner
Waxhaw NC
Sep 2, 2026
Quick Learner from Waxhaw NC
Sep 2, 2026
Sliding glass door handle
I'm looking to replace my bright sliding glass door hnadle
Home Owner
Indian trail nc
Aug 26, 2026
Home Owner from Indian trail nc
Aug 26, 2026
Sliding glassdoor two point mortise lock
Dual hook mortise lock is broken
Quick Learner
Biloxi,Ms 39531
Aug 21, 2026
Quick Learner from Biloxi,Ms 39531
Aug 21, 2026
Replacement of complete door handle and hardware lock assembly
I need to replace the complete door handle and hardware with lock assembly for this door . Please help me...
Quick Learner
Panama City fl
Aug 15, 2026
Quick Learner from Panama City fl
Aug 15, 2026
Sliding glass door latch
I bought a sliding glass door about 6 years ago from Home Depot and the latch is broken , I have been unable to find a replacement for it , faceplate is around 11 3/4 total length