Viewing all customer Discussions for:

82-265 Multi-Point Mortise Lock with Face Plate, 11"

Hello! I am looking to replace the locking mechanism on our door. The only information provided is on a blue sticker left within the track. NAMI-302187MAKE DATE: 07/03/2019WARRANTY: 35811631SALESORDER: A8610205 How do I find out how to get a replacement lock for this door? Any assistance you could ... (cont.)

There are no ID anywhere on door or latch. It looks like a Swisco model (?) The mechanism seems to be the problem. The lever does not seem to have any effect when door is open or shut. It's about 8 years old; builder original. Thanks.

I need a replacement for this sliding patio door mortise lock. The lock has two hooks and a separate faceplate. The faceplate measures approximately 11¾ inches overall. The lock mechanism is approximately 10 inches long on the front and 9½ inches on the back because the rear is angled. ... (cont.)

Pictures are of my lower walkout sliding door, which is functioning. I have an identical door coming off the upper deck which the lock was stuck. I have removed the lock from the door so I can at least close it. Needing to find a replacement. The stickers on the door frame are all worn off, so I can ... (cont.)

Trying to locate a replacement part number for the lock assembly in my sliding glass door

Hi, I am looking to replace the handle set of my patio door. I don't see any model number or name beside the Novatech Discretion which is the logo on the door. For dimension please see attached photos. thank you.

Hi, I'm looking to find a replacement Swisco/PGT mortise lock. I've attached images below. Any help would be greatly appreciated. Thank you!

Middle part of the single piece is bent and broken in one piece, making it stick out from frame and difficult to lock

I do maintenance on these doors we have ordered some from you before and we are needing some more

Hello, I have an older JELD-WEN vinyl handle with long escutcheon plate and the actuator hub in the handle broke off so I need to replace this handle, although I am told JW has been discontinued. The handle has 3-15/16" mounting hole spacing. The mortice lock seems to be working fine and carries pat ... (cont.)

After talking with JW doors they referred me to you for hardware. I'm looking to replace this due to a broken locking lever. While looking at your website I see that you also have keyed versions of the handles available. Would that work with my configuration?

Their are no numbers or names, on the exterior of the pards, i do not recognize the brand of the replacment sliding glass door.

I need to replace the entire handle including lock mechanism. I think it is 15 years old. Came with a vinyl door.

The inside handle broke.

Need replacement door handle for attached door

Need help replacing this part

Only one hook latch's closed the other one doesn't move when activating the locking mechanism. Do you have a replacement?

Need this part No

Need a keyed lock

This is a Silverline sliding door. It wa in the house when we bought it 10 years ago. the house was 15 years old but we think the door was added sometime during those 15 years. obviously out of warranty.We need a new handle. photos attached of the sticker inside the door frame identifying the doo ... (cont.)