Viewing all customer Discussions for:
Door & Window

Home Owner Lakeland, FL
Mar 8, 2018
Home Owner from Lakeland, FL
Mar 8, 2018
Spiral Balance w/attached shoe.
Hi, I'm trying to find a replacement for this spiral balance. It's 23" x 3/8' with a red tip. It has an attached shoe that is connected with a rivet and the whole thing pivots a bit. The shoe is nylon(?) but it also has a aluminum piece that is used as an attachment to a spring loaded quick relea ... (cont.)
Purchasing Agent New York
Mar 8, 2018
Purchasing Agent from New York
Mar 8, 2018
Replacement Anderson sash balance
I have these sash balances and I would like to replace them. I can not make the number out clearly. I believe it says BJ12 5#19 3 83. If anyone can make a recommendation for a good replacement I would appreciate it. Thanks for your help, Anthony
Home Owner San Antonio
Mar 8, 2018
Home Owner from San Antonio
Mar 8, 2018
channel balances will not stay down
My channel balances on both sides of my window will not stay down for me to place the window on. This all started by the window not wanting to stay up and a channel balance would just stay up as the window would goes down totally disengage from the window. I took the window off to asses, and when pl ... (cont.)
Handy Person Columbus, Ohio
Mar 8, 2018
Handy Person from Columbus, Ohio
Mar 8, 2018
Cratfline casement hardware
I have old Craftline casement windows in my house. I would like to try replacing the window hardware before jumping into replacing all my windows. The window operator has the number 30744 on the arm. Can you tell me which SWISCO operators and locks I should purchase?
Home Owner
Mar 8, 2018
Home Owner
Mar 8, 2018
Arm on 39-089 is too long
I go the 39-089 window dyad crank 5" but it's too long. I posted picture of the old one. I posted the 2nd picture but not sure if it's the part number or not.
Quick Learner Lake wales FL
Mar 8, 2018
Quick Learner from Lake wales FL
Mar 8, 2018
Single hung window parts
The latch that goes into the balance shoe is broken. This part is backed with a spring that keeps it in the shoe. It is located at the bottom right and left of the tilting window. It also appears to be cast metal.
Handy Person Vermont
Mar 8, 2018
Handy Person from Vermont
Mar 8, 2018
Ribbed channel balances/SHOES
I have old Rico double hung tilt windows. All have 20" balances. Some appear to be your s750 that uses 15-112 shoe which accepts a flat bar on either side bottom of window; some of my windows have (s751) balances and use a black shoe (15-014) with the bottom of window either side attached a v wedge ... (cont.)
Quick Learner Alabama
Mar 8, 2018
Quick Learner from Alabama
Mar 8, 2018
Lockset compatible with 5 pin Schlage key cylinder
Need to replace old pado lockset. Do you have any compatible sets with 5 pin Schlage cylinders?
Quick Learner Stillwater ok
Mar 8, 2018
Quick Learner from Stillwater ok
Mar 8, 2018
The indoor handle/latch broke
The indoor handle latch broke. So we have no way to lock the door from the inside. All the other parts appear to be there and working properly.
Home Owner New Canaan, CT
Mar 8, 2018
Home Owner from New Canaan, CT
Mar 8, 2018
Marvin locking handle for casement windows
We are replacing the handle on some windows. I just ordered this from you: Truth Hardware Operator Cover 39-107 option: white Crank Handle, 11/32" 39-114L option: white But I am not sure which locking handle (see photo) to order. Thank you!
Handy Person Oregon
Mar 8, 2018
Handy Person from Oregon
Mar 8, 2018
Help finding screen corner
Can you tell me which corners to use? I have no idea which dimension is the one, and only one used on screen corner sizes. From what I can tell these 3 dimensional items have more than one measurement. :PHere is a drawing of the cross section of my screen frame.
Quick Learner Florida
Mar 8, 2018
Quick Learner from Florida
Mar 8, 2018
Looking for Two Different Window blances
Balances are for norandex windows that were installed in 2003
Quick Learner Palm springs
Mar 8, 2018
Quick Learner from Palm springs
Mar 8, 2018
Atrium balance part 22-4 EA5 CMC 1
Spring seems to heavy for window. Window weights 13 pounds
Home Owner Tennessee
Mar 6, 2018
Home Owner from Tennessee
Mar 6, 2018
Pivot bars for Nami windows
Looked everywhere, just need the inside part that slides into the housing, about 3 in long and 1/4 in wide. As long as it will Work and be an inexpensive fix.
Home Owner Florida
Mar 6, 2018
Home Owner from Florida
Mar 6, 2018
Ply Gem 3700 Tilt?
Can you please help me identify this tilt? I have been able to identify the balance(s) for my windows but the tilt is proving difficult. The windows are Ply-Gem 3700 series, but there is no other info on the window/hardware.
Handy Person ft lauderdale, fl
Mar 6, 2018
Handy Person from ft lauderdale, fl
Mar 6, 2018
channel guide - same?
Is the 18-178 : Channel Balance Guide Pair the same as in the photo?
Home Owner Venice Fl
Mar 6, 2018
Home Owner from Venice Fl
Mar 6, 2018
sliding glass door rollers and weather stripping for the doors
how do you get the old rollers out ? They will not budge
Home Owner Venice Fl
Mar 6, 2018
Home Owner from Venice Fl
Mar 6, 2018
weather stripping for the doors
how do you replace the weather stripping on the sliding doors?
Handy Person
Mar 6, 2018
Handy Person
Mar 6, 2018
Sliding glass door lock
Part will not latch properly so unable to lock it. Home built in 2003. Only part # I see is SGD-R25 . Also says Series 1210
Contractor Ridgefield, CT
Mar 6, 2018
Contractor from Ridgefield, CT
Mar 6, 2018
Double hung tilt in wood sash
Hi, sorry I didn't think to get any additional information off of the window sash but I certainly can go back to the building and get more info. Can you identify the part from this photo. These "clips" have separated from the "string" type spring that puts the tension on the window sash. Thanks ... (cont.)