Viewing all customer Discussions for:
Door & Window

Handy Person US
Feb 1, 2018
Handy Person from US
Feb 1, 2018
Balance shoe
Good afternoon everyone,could you identify this shoe for me. This was sent my a service person at a management company and asked for my help with this part.
Home Owner USa
Feb 1, 2018
Home Owner from USa
Feb 1, 2018
Sliding door lock
This sliding door was installed about a year ago and now we want an external lock for it. The only ID we've seen is "Guardian" on the glass, but as I understand it, that may not be the door manufacturer. Perhaps you can tell from these pictures which of your exterior handles/locks would fit this d ... (cont.)
Home Owner
Feb 1, 2018
Home Owner
Feb 1, 2018
Broken Window Part
Hi I have a hang window non tilt. one of the parts is broken which caused the top half of the window to slide down. I'm try to order replacement parts, but I am not sure what the part is call, i have attached some images. can you please help? Thanks, Steven
Home Owner Vero Beach, FL
Jan 31, 2018
Home Owner from Vero Beach, FL
Jan 31, 2018
How to install a Model 15-017 Spiral Balance Shoe?
How do I stall your model 15-017 Spiral Balance Shoe? I'm replacing the spiral balances in a non-tilt aluminum window, and I found the old spiral balance shoes laying on the bottom window sill and in poor condition. Your model 15-017 Spiral Balance Shoe looks like an exact replacement. Do these ju ... (cont.)
Quick Learner Ann Arbor, MI
Jan 31, 2018
Quick Learner from Ann Arbor, MI
Jan 31, 2018
Installing cylinder lock on sliding glass door- which one to purchase?
Inside handle- 4" between screws, 7.5" long Outside handle- 7.25" long Punch hole- 5/8" Door width- between 1.25" and 1.5"
Handy Person Englewood Florida
Jan 31, 2018
Handy Person from Englewood Florida
Jan 31, 2018
Jealousie window chrank part
Holds tube in place so it can turn.
Quick Learner 12553
Jan 31, 2018
Quick Learner from 12553
Jan 31, 2018
Broken too guide
Replace broken plastic guide
Home Owner California
Jan 31, 2018
Home Owner from California
Jan 31, 2018
Replacement Sash Support Coil Balances
They appear to be an s140, They are from Betterbilt vinyl double hung windows, with a #5 spring.
Quick Learner Seattle
Jan 31, 2018
Quick Learner from Seattle
Jan 31, 2018
Balance replacement
I would like to find out how to go about ordering 4 balance replacements. I have enclosed pictures
Quick Learner Georgia
Jan 31, 2018
Quick Learner from Georgia
Jan 31, 2018
Identify channel balance
I'm leaning towards S380 29". The depth on the shoe is just shy of an inch. I wasn't sure on the stamp.28 3 GO. Should I just weigh the sash and go from there? I appreciate your input.
Professional New Jersey
Jan 31, 2018
Professional from New Jersey
Jan 31, 2018
Cam Locks
Hi, We need about 10 of these. They appear to be 12mm body diameter. With about a 13mm flange diameter and about 10 mm long. Screw centerline is about 5mm under the flange. I don't know that I really need the flange - the existing have them but should be ok without also.
Quick Learner FL
Jan 31, 2018
Quick Learner from FL
Jan 31, 2018
Series 500 spiral balance. Black tip
Do I need to remove bottom window to install these? How many spins do i do with spiral tool on each side of window?
Home Owner Saint Louis, MO
Jan 31, 2018
Home Owner from Saint Louis, MO
Jan 31, 2018
Parts informaton - double hung window
Hi, I have a window that is a double hung window. When I remove it from the locked position and try to slide it up, it falls off the window. I took pictures of the side (pictures attached). I have also the serial number of the window. Do sell the parts I need ignorer to replace? Thank you Balaj ... (cont.)
Quick Learner Tinley Park IL
Jan 31, 2018
Quick Learner from Tinley Park IL
Jan 31, 2018
Broken Shoe?
I have a couple of replacement windows that all have the same pice broken. The metal insert in this plastic piece has broken on each of them. Attached is a picture of the broken part and a picture of the label in the window frame. Thank you. Absolute Windows, Inc.
Quick Learner USA
Jan 31, 2018
Quick Learner from USA
Jan 31, 2018
Face mount operator id.
It looks like I have two different style cranks. Both have 9" arms. What is the correct replacement part?
Handy Person Virginia
Jan 31, 2018
Handy Person from Virginia
Jan 31, 2018
Identification of possible snap in glazing from condo window
Could you please help us identify this part on my mother
Home Owner Florida
Jan 31, 2018
Home Owner from Florida
Jan 31, 2018
NUAIR aluminum window glaze
I have NUAIR single pane aluminum windows that were installed in roughly 1993. I am looking to replace at least one of the window panes and would like to replace the aluminum glazing at that time. I removed the aluminum glazing and took pictures and measurements (note the 10 scale in the pictures ... (cont.)
Home Owner Chicago
Jan 31, 2018
Home Owner from Chicago
Jan 31, 2018
crank handle pin
The pin that holds the handle to the crank mechanism rises up as the window opens and I can't get it to go back down. Can you tell me how to get the pin into the proper location? Thank you.
Home Owner Columbia, sc
Jan 31, 2018
Home Owner from Columbia, sc
Jan 31, 2018
Window sash part
Here is a photo of the sash.
Quick Learner woodstock,IL
Jan 31, 2018
Quick Learner from woodstock,IL
Jan 31, 2018
window coil balances
Can you give me part number. Thanks