Viewing all customer Discussions for:

Door & Window

Hello, I can't find the correct Top Sash Channel Balance Guide. Appreciate your help. Thanks, Maria

I have an IWC window sweep lock that has broken, The lever has broken. need a replacement for it. Pictures/Images attached. Thank you Jay

The sash guides (4) that I received with my order #1000911, are to big. When installed I couldn't put the sash back. I joint a picture of the one I need to replace the broken. Please send me 4 sash guide as per the picture, Couldn't not find in the catalog which one it is.

I recently received from you a parts order that included 18-064 sash guides for repair of my Jordan windows. Unfortunately, I continue to have a problem locating the specific sash guide for my application. Several years ago I ordered a quantity of 18-009 sash guides, believing they were the closes ... (cont.)

We need price and availability of this mortise lock for our customer's sliding door. We are licensed locksmiths and it is going to be for resale.

This is a picture of the roto operator I need. The one next to this one the shaft the crank fits on has broken off.

My home is a Ryan Home that was built about 10 years ago. I bought it about 2 years ago and started finding these pivot lock shoes on my window balances are all breaking and causing my windows not to raise properly. We ordered 4 of what we thought were the right part but was different. There are no ... (cont.)

I hope you can help me to find replacement hardware. I recently painted my windows white so now I want white hardware. Pictures of the Truth hardware are attached. As you can see, the handle has been partially painted. I just want white replacement parts. Do you carry these? I need the handle and ... (cont.)

Do You sell the attachment screws to attach a Disco 1165 to the roller mechanism to the bottom rail of a Howard Industries Series T 30 sliding glass door? M5 0.8 x 20mm 966 phillips drive oval head grade A2 stainless steel machine screw from Fastenal does not fit the threads correctly. Can you provi ... (cont.)

The white latch is broken. Can I get a replacemental part?

Hi All, Looking for some replacement glasing bead. Please see attached photos and dimensions. Windows are around 15 years old. Cannot find manufactures name or identification anywhere on windows. Any help would be greatly appreciated. Thanks, Randy B

I need a replacement for casement window crank that snapped.

Hello, we need help figuring out which pivot lock shoe we have. Not sure if the type of window we have, but they are on a home that was built in 2000. Or we need a cam to replace the broken ones Thank you! Brittany

Markings on balast are 30 2 J, But measure 31 inch metal to metal. Wings are 7/8 inch

Please help me to identify the correct channel balance for my non tilt window. The original one is 25 3 B 0 Caldwell (see attached images) and has a 26" long metal channel. I believe the replacement balance is: 26" Series 395 Channel Balance, S395-26 with option 2530? Please confirm. ... (cont.)

I am looking for a lock/latch for a sliding door. 15/16 in x 7 3/8 in

Hi, I am unsure which track to order. I have attached a few pictures of what we need. The track has a stamp on it 25 9 BSI TH. It is from a millguard window it is a total of 27' in length. The inside plastic roller (at the bottom) inside the track has broken. Can you tell me what the cost i ... (cont.)

Hello, My door handle isn't working and I'm trying to work for a replacement for a storm door. I checked the 40-150 Inside Handle you have on your website, but I'm not sure if it's going to work. Do you have the doorknob too?

I have a number and name,Guardian:ANSI or an5L,z9v1-1994,sogg,4751 ccos

I am installing the new balances I ordered from you and have found at least one shoe that is broken. I did a search on your website and not seeing the "fit" for what I have. Can you tell me if you have these and the price? I am heading to a local store to see if they might by chance have one so I ... (cont.)