Viewing all customer Discussions for:
Door & Window

Home Owner Irmo, sc
May 12, 2017
Home Owner from Irmo, sc
May 12, 2017
L bracket for pella screen door 2006
In need of 4 of these L brackets that go on the corners of the sliding screen door.
Home Owner Saratoga, CA.
May 12, 2017
Home Owner from Saratoga, CA.
May 12, 2017
Truce 4006 Casement Window Crank Assembly
Truce is apparently out of business. Do you know of a replacement to match this assembly in bronze? Thank you
Handy Person CA
May 12, 2017
Handy Person from CA
May 12, 2017
replacement take out clips
Do you carry these little clips?
Handy Person Fort Mitchell, KY
May 12, 2017
Handy Person from Fort Mitchell, KY
May 12, 2017
Sash Balance?
I have two different sash balances, both have 11600-17, however one (for a shorter height window) has 519, the other nothing. On the 519 balance - the tab for attaching to the window frame has "J53 6 89" On the blank balance - the tab for attaching has "727 2 06 1089" The 519 balance only h ... (cont.)
Quick Learner ohio
May 12, 2017
Quick Learner from ohio
May 12, 2017
parts
1/2" wide coil. Only marking is a 13 on the top part. Looking for complete replacement parts.
Contractor Aurora, IL
May 12, 2017
Contractor from Aurora, IL
May 12, 2017
No markings or names
Need to replace 5 of these, having difficulty locating- can find cranks but I suspect the hex head is a part of the unit it goes into. The window cranks don't operate because they are stripped, again, suspect it is striped in the unit not the crank itself.
Home Owner Florida
May 12, 2017
Home Owner from Florida
May 12, 2017
Sash guides
I need two sash guides in white to match up with part #2740
Handy Person St. Louis, MO
May 12, 2017
Handy Person from St. Louis, MO
May 12, 2017
Balancer from Anderson Window WIndow measurements are 28 7/16 x 27 15/16
Balancer says 11600-17 or perhaps 11600-47 on the mounting surface. Other side looks like it says 11600A-3. Which balancers do I need please? Thank you for your help!! Jeff
Professional USA
May 12, 2017
Professional from USA
May 12, 2017
1980 home windows repair
We have a home built in 1980. The spring and cable type tracks on the sides of the windows are rusty and broke making it almost impossible to get the windows open and closed. Do you have these track parts or do you know where we can order them? Here are pics of side window tracks. All ... (cont.)
Quick Learner Norfolk, va
May 12, 2017
Quick Learner from Norfolk, va
May 12, 2017
Quick Learner Bumf$#@, WV
May 12, 2017
Quick Learner from Bumf$#@, WV
May 12, 2017
Weathergard casement
Need to replace 2 casement window locks on a weathergard window. Also will need to replace a window crank or 2, and plastic cover (39-104; 39-107). Do you have locks for weathergard?
Landlord Brooklyn NY
May 12, 2017
Landlord from Brooklyn NY
May 12, 2017
could not find a name
Let me know if the roller can be identified from these pics -- thank you!
Home Owner Paso Robles
May 12, 2017
Home Owner from Paso Robles
May 12, 2017
Balance Inquiry
Hi, I noticed there is only a slight difference between the 350-28 and the 380-28. My windows had the 350 in them and I replaced them and they work fine. I was looking at the top on the 380 and with the added wings I felt they would stabilize the window better so I bought a pair and I actually think ... (cont.)
Contractor Rockaway NJ
May 12, 2017
Contractor from Rockaway NJ
May 12, 2017
Window operator
This is a c-9400-1 per 1998 installed in 1997. Other marking include F-9300-8 B. And on the arm is stamped date code 4-08-96 and the number 1361399. Thank you for your time James
Quick Learner Colorado Springs
May 12, 2017
Quick Learner from Colorado Springs
May 12, 2017
Storm door window clips and bolts
I can't figure out which ones I need for the drop down storm door windows. Please help!
Quick Learner USA
May 11, 2017
Quick Learner from USA
May 11, 2017
Metal clip search
Do you offer these clips on your website? I was unable to locate them on your website. Thank you
Home Owner USA
May 11, 2017
Home Owner from USA
May 11, 2017
Storm window handle
I am replacing a few old aluminum storm windows and I am having a hard time finding folding pull handles that are comparable to the old handles. I have attached pictures of the old handles. They are roughly 3" x 1.25" and the mounting area needs to be narrow enough to fit on the frame. They should a ... (cont.)
Quick Learner Cleveland Ohio
May 11, 2017
Quick Learner from Cleveland Ohio
May 11, 2017
Threaded crank fitting came loose
The threaded crank fitting came loose on my casement window. is there a tool needed to tighten it?
Quick Learner California
May 11, 2017
Quick Learner from California
May 11, 2017
awning window plastic "keeper". Looking for plastic replacement part for this little tiny window part.
Looking for a black plastic "keeper" for an awning window crank that slides along the track and holds the arm in place on the track underneath the window. Not sure window brand. window is about 15 years old.
Quick Learner USA
May 11, 2017
Quick Learner from USA
May 11, 2017
Viking window balance 2690 FD BSI 28
Dear Customer Service, I need your help to identify window channel balance for my old Viking windows. The stamp on the old channel balance is 2690fd28. Attached are old channel balance photos. Thank you for your help,