Viewing all customer Discussions for:
Door & Window

Home Owner USA
Apr 14, 2017
Home Owner from USA
Apr 14, 2017
Balance Help - Capitol E-500 single hung windows
I have 11 Capitol E-500 single hung windows (1984) with a removable lower sash. The Channel balance in each (2 per window are sampled # 2510). They are the block and tackle type and using your recommended measuring I measure 25 1/2 inches. However i can only find the #2510 channel listing with the 2 ... (cont.)
Contractor Mass
Apr 14, 2017
Contractor from Mass
Apr 14, 2017
I can't find - Commercial Pivot
Pivot on a glass door need left and right
Home Owner irvine, ca
Apr 14, 2017
Home Owner from irvine, ca
Apr 14, 2017
Screen door handle replacement for SGD-R20-96x96
Hi; I can't find a replacement screen door handle for my SGD-R20-96x96 screen door, not the patio door itself. Generic ones won't fit as they all seem to use small screws while my used a post and small bolt approach, going through the screen door. Can you help id where I might find it (actually n ... (cont.)
Handy Person Babylon, NY
Apr 14, 2017
Handy Person from Babylon, NY
Apr 14, 2017
jeld wen sliding door lock
Fiber glass door the thumb turn snapped off the lock mechanism works fine I just need a replacement thumb turn or a new handle not the lock. I contacted jeld win and they needed proof from the home owner of purchase of the door which she doesn't have. I'm a locksmith and my local supplier doesn't de ... (cont.)
Handy Person Dallas, Tx
Apr 14, 2017
Handy Person from Dallas, Tx
Apr 14, 2017
Need snap in glazing for HR Windows Aluminum circa 1991
Can you cross reference this glazing strip and profile? I need 6' pieces.
Home Owner North Carolina
Apr 14, 2017
Home Owner from North Carolina
Apr 14, 2017
Balance
The diameter is 5/8 of an inch. The length is 30 inches. The problem with my window is that is I open it it won't stay opened it will just fall back down to become shut again. I have a non tilt slide window.
Contractor Derby, CT
Apr 14, 2017
Contractor from Derby, CT
Apr 14, 2017
Slide lock or tilt latch
I am looking for a slide lock or tilt latch that matches the one in the pictures. I found the pivot bar that goes with this slide lock on your website, but can't seem to find the lock itself. Do you guys have one similar?
Quick Learner Flagstaff, AZ
Apr 14, 2017
Quick Learner from Flagstaff, AZ
Apr 14, 2017
a sash guide
Last week, I ordered and received your part #18-008, a 5/8" top sash guide. Turns out to be the incorrect part. Can you please help with the correct part, using the two attached photos? Thank you.
Home Owner Woonsocket RI
Apr 13, 2017
Home Owner from Woonsocket RI
Apr 13, 2017
Pivot lock shoe
Need pivot lock shoes for SILVER LINE windows series 1000 DH to replace broken ones. Assigned manufacturers code and product line # 352-001. Windows are double hung and have spiral balancers. I think these are the measurements 2 1/8 x 9/16 by 1 1/4 . Would it be part number 15-118? ... (cont.)
Quick Learner Vienna, VA
Apr 13, 2017
Quick Learner from Vienna, VA
Apr 13, 2017
Screen latch
I tried this once before and misidentified the part. I am returning those incorrect latches. I pulled a latch all the way out of a screen to be sure we got the right one next time. A photo is attached. Thanks for your help.
Quick Learner USA
Apr 13, 2017
Quick Learner from USA
Apr 13, 2017
Forever door screen
I have an old, old, Forever storm door. It's in very good shape but I need to change the screen mesh. I can't, and my handyman can't, figure out how to get the screen out of the door to service it. Can you?
Quick Learner
Apr 13, 2017
Quick Learner
Apr 13, 2017
Non Tilt Window Balance
I purchased 8 window balance -22" series 385 and they are the wrong ones. After looking closer I may need 390 series. I attached two photos of old and new one. You can tell the old one with he dirty string. Can I return 6 old ones for credit. I don't want to wait so I'll order 8 if you can he ... (cont.)
Quick Learner New Hamoshire
Apr 13, 2017
Quick Learner from New Hamoshire
Apr 13, 2017
Screen clip
Is there a way to attach a new screen clip without putting in a whole new piece of screen fabric ? My clips are broken but there is nothing wrong with the screen fabric .
Home Owner Toronto Canada
Apr 13, 2017
Home Owner from Toronto Canada
Apr 13, 2017
Window opener handle
The hexagon end of the window opener has worn down this reducing capability to open the window. Number inside handle is 0P05-1509.
Quick Learner San Antonio, Texas
Apr 13, 2017
Quick Learner from San Antonio, Texas
Apr 13, 2017
Black cap
This is the cap that retains the window balance. I need 5 with screws.
Quick Learner Austin texas
Apr 13, 2017
Quick Learner from Austin texas
Apr 13, 2017
Champion window glazing in black
It looks like your 55-080 but we need black, not white. Can you confirm you have this piece. We have 8 windows in all and will need all the glazing.
Quick Learner Ridgefield CT
Apr 13, 2017
Quick Learner from Ridgefield CT
Apr 13, 2017
Looking for replacement lockset with key
I want to replace this door handle to be able to place something that can lock this door from the outside. What can I use to replace this door handle
Contractor Stuyvesant, NY
Apr 13, 2017
Contractor from Stuyvesant, NY
Apr 13, 2017
Andersen casement window crank
I need a replacement crank assembly for an Andersen casement window. Right hand window. The gears are stripped. I need just the assembly. I will use the crank, and the assembly cover from the old one. I have numbers off of the original; F-9400-8A B M
Quick Learner
Apr 13, 2017
Quick Learner
Apr 13, 2017
Searching for 265D
Pivot bar for double hung window
Quick Learner Durham nc
Apr 13, 2017
Quick Learner from Durham nc
Apr 13, 2017
Window lock
I need one of these locks