Viewing all customer Discussions for:
Door & Window

Home Owner
Apr 11, 2017
Home Owner
Apr 11, 2017
Broken double mortise lock Jeld wen vinyl sliding door
Hello, i need a replacement mortise lock for my jeld wen vinyl sliding door. its about 6 years old and the door slides from left to right when viewing from the door from the inside. looking for the matching model from your company.
Quick Learner USA
Apr 11, 2017
Quick Learner from USA
Apr 11, 2017
Latches
Please can you help. Looking for these older type slider window bottom latch. Thanks
Quick Learner Orange, ca
Apr 11, 2017
Quick Learner from Orange, ca
Apr 11, 2017
Product Code: 82-261 door thickness
My door is 1-1/8" thick. Will this Product Code: 82-261 work? Thank you
Home Owner Woodland, Ca
Apr 11, 2017
Home Owner from Woodland, Ca
Apr 11, 2017
Artrium window
We have Atrium windows and one of the the spring guide on each side of the window that help lower it and raise it has broken. I need a replacement. I have included several photos to help identify the part since I don't even know what the "technical" name is for it. This part is on the left side of t ... (cont.)
Contractor 11731
Apr 11, 2017
Contractor from 11731
Apr 11, 2017
Marvin window balance
Hello, I need to replace a channel balance on an old Marvin window that is about 20yrs old. It is the inside window. The left side balance has 14HD stamped on it and is 15" long , but the right side has (upsidedown U) 14xhd. The balance shoe(blue plastic) was broken and is still in track but look ... (cont.)
Home Owner DeWitt
Apr 11, 2017
Home Owner from DeWitt
Apr 11, 2017
Hurd Casement Window Crank Replacements
Hurd Casement Window Black crank mechanism with gold/taupe finish Wright imprinted on black crank 7701 on backside of mechanism Need multiples.
Quick Learner texas
Apr 11, 2017
Quick Learner from texas
Apr 11, 2017
Is it possible my balance shoe has worn down?
I believe my balance shoe is 15-004.It measures 1.05 on my mic tool. Could they just be worn? 15+ year old windows...
Home Owner California
Apr 11, 2017
Home Owner from California
Apr 11, 2017
Looking for screen door clips
We are looking for these clear plastic screen door clips. I do not have any information except the picture attached here. Hoping you can help me out.
Home Owner O Fallon Illinois
Apr 11, 2017
Home Owner from O Fallon Illinois
Apr 11, 2017
Kenlin drawer socket
Kenlin imprinted on drawer socket and an S. Unsure how to measure to order the correct part. Please advise. Thank you.
Quick Learner Florida
Apr 11, 2017
Quick Learner from Florida
Apr 11, 2017
Sash Controls Ferndale,WI 2286
The thumb lever broke on this handle set. Would it be possible to replace only that?
Home Owner Texas
Apr 11, 2017
Home Owner from Texas
Apr 11, 2017
Sliding glass door hardware
Could you tell me what this part is or a number for it?
Handy Person Colorado Springs
Apr 11, 2017
Handy Person from Colorado Springs
Apr 11, 2017
Viking crank and latch
Viking window installed in 1993. The latch broke inside and we can't get the cover off to access inner workings. Contractor gave me the numbers 39-104 and 39-107 and I don't know if those are relevant. I assume the crank is still good but don't know how the two work together. Where can we find a re ... (cont.)
Landlord St. Clairsville, Ohio
Apr 11, 2017
Landlord from St. Clairsville, Ohio
Apr 11, 2017
Tilt in window tension slides?
I have a rental home. My windows are Traco brand and put in in 1998. I went to clean the windows and this window would not tilt in properly...looks like the spring (little slide latch) on top is broken on both sides..Can you help me identify the problem and recommend the proper part/parts to fix ... (cont.)
Home Owner NYC
Apr 11, 2017
Home Owner from NYC
Apr 11, 2017
Melron Architectural Hardware
Would like handles that don't tilt up as much and that are polished chrome or similar look. Hopper window is in shower and tilts out. Hardware is 3.25" wide by 3/4 deep. Handle is a little over 4" wide. Like something a little smaller. Mine look like 38-054, 38-055. Like something more like 38-083 ... (cont.)
Home Owner Dayton Ohio
Apr 11, 2017
Home Owner from Dayton Ohio
Apr 11, 2017
Screws that work with 84-020?
I need to replace these rollers on my screen doors... By chance do you also have new replacement screws as the ones in the doors have been rubbing the track and are now worn out and need to be replaced also Thanks
Home Owner Brookline, MA
Apr 11, 2017
Home Owner from Brookline, MA
Apr 11, 2017
Casement window crank Dyad 39-089?
Hello, I was wondering if you could help identify this window crank. It appears to me to be a Dyad 5 inch from Truth hardware. The window hinge is on the right when viewing from the exterior of the building. Would this be part 39-089 or 39-090? Also, part 39-187 is similar - would either work? ... (cont.)
Quick Learner California
Apr 11, 2017
Quick Learner from California
Apr 11, 2017
Tandem Roller Replacement
I have a Viplex "Series 4000" sliding french door with tandem rollers. Do you know what the replacement part number might be?
Quick Learner Fayetteville, NC
Apr 11, 2017
Quick Learner from Fayetteville, NC
Apr 11, 2017
Replacing lock for PADO LATAO security door
Looking for a replacement for this PADO LATAO lock. Front Brass plate: is 7 1/8 inches long, mounting screws are 6 3/4 inches apart on centers and the plate is 1 inch wide. Edge Brass plate: is 7 1/2 inches long and 7/8 inch wide. Latches are 2 inches apart. Upper latch is handle activated, lo ... (cont.)
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Quick Learner San Francisco
Apr 11, 2017
Quick Learner from San Francisco
Apr 11, 2017
Castmen crank arm hinges
Hi I my name is Kevin I am having a hard time finding this part for my case meant window can someone please help me find it if it's possible may I have it in stainless steel The length is about 13 3/4 inch please help me out I soon as possible thank you very much.
Quick Learner Indiana
Apr 11, 2017
Quick Learner from Indiana
Apr 11, 2017
securing the closer and the 40-006 bracket
I bought 2 of your 40-006 in swing brackets. I bought a closer from a local hardware chain. after opening it the hardware package had only wood screws and no means of securing the closer and the 40-006 bracket.would one of your closer be specific for that 40-006 bracket.