Viewing all customer Discussions for:
Door & Window

Quick Learner Highland Falls, NY
Mar 25, 2016
Quick Learner from Highland Falls, NY
Mar 25, 2016
Window crank ID
We purchased the 39-146 Andersen Window Crank but it was wrong. The one we have has this marking on them "CWS TRARM". I have attached photos of the original. Can you match this?
Home Owner USA
Mar 25, 2016
Home Owner from USA
Mar 25, 2016
Patio Door Handle help
Hello we are some customers we where wondering if yall had this piece by 7 3/4 and if you do can you send us the link where we could buy it.
Home Owner Levittown, PA
Mar 25, 2016
Home Owner from Levittown, PA
Mar 25, 2016
New windows are so tight they can only open a little
Today I had three New Construction Windows, double hung, tilt installed to replace the old. The builder will be back tomorrow to finish the job. The windows are (all 3 of them) too tight to open more than a few inches. Read a lot on your web site & watched a video how to charge the balance. I'm not ... (cont.)
Quick Learner
Mar 25, 2016
Quick Learner
Mar 25, 2016
Searching for 1720R
Please, asvise the replacement part i need
Quick Learner Vienna, VA
Mar 25, 2016
Quick Learner from Vienna, VA
Mar 25, 2016
Pivot Shoe and Pivot Bar part numbers needed.
I have two broken parts, the pivot shoe(on the left side of the window) and the part coming out of the window which fits into it. I am not seeing a pivot bar that looks like it on your website yet I take to pictures of the pivot shoe on the right side where it is not broken. However, now after ... (cont.)
Quick Learner USA
Mar 25, 2016
Quick Learner from USA
Mar 25, 2016
Alenco window balance replacements
Two window sizes, both use a 28" balance. One balance stamped 2740 BSI LK on the smaller window. The other balance stamped 2790 BSI LG 31 on the larger window. I weighed the larger window sash on the bathroom scale and it was about 25 lbs. See attached images. I'd like to know what Swisco part nu ... (cont.)
Home Owner Daytona Beach, FL
Mar 25, 2016
Home Owner from Daytona Beach, FL
Mar 25, 2016
299 DT CMC4 channel balance
I have several broken channel balances. Code stamped on them is: 299 DT CMC4 They are 30 inches long, and white or metal in color. Chris
Home Owner USA
Mar 25, 2016
Home Owner from USA
Mar 25, 2016
Glass retaining clips
Any clips longer than #70-210?
Handy Person Burlington Ontario
Mar 25, 2016
Handy Person from Burlington Ontario
Mar 25, 2016
replacement operator
Due to an email issue I was unable to send this message through your website do am submitting here as a new discussion. Hello, I am trying to replace the operator on a casement window that has failed. Enclosed are 3 photos which I hope provide enough detail for you to identify and advise if you ... (cont.)
Quick Learner Fort Myers, Florida
Mar 25, 2016
Quick Learner from Fort Myers, Florida
Mar 25, 2016
Plastic Screen clip and tab button. 1989 Park Model
1981 Park Model Mobile Home. Plastic pin and button. Are these still available?
Quick Learner USA
Mar 25, 2016
Quick Learner from USA
Mar 25, 2016
Need help ordering the right parts
Need 4 window balances plz Stamp on balance says 32 3 kW cmc 7
Landlord
Mar 25, 2016
Landlord
Mar 25, 2016
Truth Window Operator 40055
I am looking for a replacement part for this window operator. It is made by Truth and the part number is 40055.
Quick Learner USA
Mar 24, 2016
Quick Learner from USA
Mar 24, 2016
Broken Spring Balance
I believe I have a broken spring balance [see attached photo]. This is from a CertainTeed window. I will get the weight of the window, yet, I am wondering if you would be able to point me point point me in the direction of a part number.
Contractor Indiana
Mar 24, 2016
Contractor from Indiana
Mar 24, 2016
Vinyl window glazing
Vinyl window glazing 3/4" x 5/16" Just looking for a 3' piece. There is no curve on our sample. It is flat on both sides.
Quick Learner Daytona Beach, FL
Mar 24, 2016
Quick Learner from Daytona Beach, FL
Mar 24, 2016
Sliding screen door spring tension roller
I'm looking for a spring tension roller for sliding screen doors like the 84-001. Except I'm looking for a 1" nylon roller with width of a 1/4 of wider. In order for some doors to be installed on sliding glass door tracks. Would you guys have something like this?
Handy Person Phoenix AZ
Mar 24, 2016
Handy Person from Phoenix AZ
Mar 24, 2016
Snap in Window Glazing
I recently ordered (4) 3' Capitol Snap-in (55-030) but I am not sure that is what I got or if it is just bigger than I need. I tried my best to measure the old snap in glazing and need the following 5/16 x 9/16 are as close to it as possible in black. I am helping a friend replace a broken window th ... (cont.)
Home Owner USA
Mar 24, 2016
Home Owner from USA
Mar 24, 2016
Replacement keyed cylinder lock
Is there a replacement cylinder keylock for the deadbolt portion of my storm door ? It's a round hole.
Quick Learner St. Louis, MO
Mar 24, 2016
Quick Learner from St. Louis, MO
Mar 24, 2016
Andersen balance 24-939 is not holding up sash.
I purchased (2) 24-939 on order # 731211. They are not holding up the sashes. I have purchased these balances before for the exact same windows and they worked well. What is going on?
Home Owner USA
Mar 24, 2016
Home Owner from USA
Mar 24, 2016
Help with channel balances
I spoke with someone in customer care, and he suggested I email pictures of my channel balance. One of the channel balances broke on one side of the tilt window. It is 1/2 in by 1/2 inch and has 28F BSI AR stamped on it. I have attached 4 pictures. I believe the window has been discontinued. ... (cont.)
Quick Learner Johns Creek Ga
Mar 24, 2016
Quick Learner from Johns Creek Ga
Mar 24, 2016
Tips on getting old rollers out
I need 4 rollers, #84-046 when they are back in stock. Do you have any handy tips for getting the old ones out ?