Viewing all customer Discussions for:
Door & Window

Home Owner
Nov 3, 2014
Home Owner
Nov 3, 2014
Sliding door hardware
We have a sliding glass door handle that has a broken lock. I would like to know what the part is in order to replace it. I've attached pictures of the door handle put together and the piece that is broken. The distance between the two holes that house the screws is approximately 6.5" from centre. ... (cont.)
Quick Learner Chicago, IL
Oct 31, 2014
Quick Learner from Chicago, IL
Oct 31, 2014
Sash keeper? Size?
Greetings! Thanks for this helpful tool. I need to replace the sash keeper (I believe- the locks hooks into it) on my vinyl double hung windows. What is the correct replacement piece? Thanks a million. Michelle
Contractor Maryland
Oct 31, 2014
Contractor from Maryland
Oct 31, 2014
window screen clip - Patriot window
I have two pictures of a plastic clip that holds the screen in place. The clip on the left side of the window broke. I need a replacement part for this. Thanks Mike
Home Owner Bradenton, FL
Oct 31, 2014
Home Owner from Bradenton, FL
Oct 31, 2014
Plastic window glazing identification
My house was built in 1998-1999 in Bradenton, FL. I think that the windows were Weathertite (?) windows. The window glazing is getting brittle, and I have broken a few pieces here and there. There are no markings on it. Please help me identify. Thank you, Sean
Quick Learner pa
Oct 31, 2014
Quick Learner from pa
Oct 31, 2014
rigid spline like forever but it is slightly smaller
I am rescreening a door and it was thought to be your forever spline replacement. But product does not fit. No way. No how. The forever spline is slightly bigger. Tried every possible way it wont fit. I dont know brand of door and cannot find this spline anywhere. It looks to be same design. Please ... (cont.)
Landlord Pataskala, Ohio
Oct 31, 2014
Landlord from Pataskala, Ohio
Oct 31, 2014
Alternative choice to 15-009?
Is there another shoe I can use for this type of window. I use these on a rental I have but the plastic shoe breaks often and needs to be replaced all the time to keep the windows working. How about a metal type that does not break?
Home Owner Chicago
Oct 31, 2014
Home Owner from Chicago
Oct 31, 2014
Mastic Surface Mounted Latch for Tilt Windows
I'd like to identify this part and order 3 L/R pairs.
Home Owner USA
Oct 31, 2014
Home Owner from USA
Oct 31, 2014
Window Screen clips
Looking for some type of retainer to hold window/screen into frame. This is the clip I am using now, but it is a little short and does not grab a lot of the window or screen frame.
Home Owner Naples Florida
Oct 31, 2014
Home Owner from Naples Florida
Oct 31, 2014
Window Clip Inquiry
Do you have a window clip as in the attached pictures? Pictures 1-3 depict the clip. Picture 4 shows the clip installed in the top of the window.
Home Owner Iowa
Oct 31, 2014
Home Owner from Iowa
Oct 31, 2014
Basement window lock
I need to find a replacement basement window lock like the one in the pictures. The holes are 1.5 inches apart and the handle is about 3 inches long. Not sure if its a hopper or cam? Can you point me in the right direction?? Thanks!
Distributor Healdsburg, Ca
Oct 31, 2014
Distributor from Healdsburg, Ca
Oct 31, 2014
Replacement Awning crank arm
Our customer does not have a make of her awning window but has sent in this pictures. I have looked and found #39-393 roto operator but would like to make sure this will work for her. She says the arm is 15.5" fully extended. Thank you Marge M
Home Owner Kirkwood, NY
Oct 31, 2014
Home Owner from Kirkwood, NY
Oct 31, 2014
Andersen Sash Balance Needs Replacing
One of my Sash Balances is not working (cord will not retract when window is opened) This is an Andersen Double Hung window with the following information in the Andersen Data block: CIG-2 1-91 Andersen High Performance IGCC CBA IGMAC Please help me understand which Sash Balances I should o ... (cont.)
Home Owner USA
Oct 31, 2014
Home Owner from USA
Oct 31, 2014
Alenco Window -- Channel Balance Replacement
Hi, I need to replace the channel balances for a Alenco window. The existing balance has B.S.I 2140 stamped on it with the letter "BH" also stamped near the BSI marking. In addition, the edge of the 22" metal channel is hemmed. I was thinking that a S390-22 would work but wanted to verify that ... (cont.)
Contractor Edison NJ
Oct 31, 2014
Contractor from Edison NJ
Oct 31, 2014
replacement window hinges
I'm looking for the top and bottom hinges for this window. the window tilts to the side on these hinges there is no marking on them that I can see. I'm also looking for the catch that in the third pic. thank you
Quick Learner USA
Oct 31, 2014
Quick Learner from USA
Oct 31, 2014
Quick Learner Michigan
Oct 31, 2014
Quick Learner from Michigan
Oct 31, 2014
Patio Door Handle with broken thumb latch
Just moved into the house and there is no identification to a brand on the door or handle, but there are two pins that it locks on. The thumb latch is what broke.
Home Owner Palmyra, NJ
Oct 31, 2014
Home Owner from Palmyra, NJ
Oct 31, 2014
Aluminum Window Balance
1/2 " width. Aluminum shaft measures 25 3/16". Overall length unknown - top piece broken off. Markings: B.S.I. stamped over # 2520.
Home Owner Virginia
Oct 30, 2014
Home Owner from Virginia
Oct 30, 2014
Replacement cushion bumper tips for door stops
Needing to find replacement cushion bumper tips for door stops that are pliable - for replacements for door stops that are like your 32-311
Contractor Pasadena
Oct 30, 2014
Contractor from Pasadena
Oct 30, 2014
Andersen balances based on window size
I know that the. Balance system being used as the Anderson trimline earth in line the same box that I see on your website I just needed help identifying watch one I needed for each window size I would like to put this order in ASAP if you could help me that would be great Kitchen both cords 36x62 ... (cont.)
Handy Person Brooklyn
Oct 30, 2014
Handy Person from Brooklyn
Oct 30, 2014
Information on Roto skylight
I have a heavy skylight w a Roto opening kit. The original chain was plastic over a wire cable. Which broke and I replaced it. The back housing is made of plastic and has broken in half . Is the housing/parts on this unit made of metal or plastic? Do you know the weight rating ? Can it be us ... (cont.)