Viewing all customer Discussions for:
Door & Window

Home Owner California
Jun 11, 2013
Home Owner from California
Jun 11, 2013
need a replacement for a mid 90s aluminum window balance
This balance is for a 3' x 5' aluminum single hung window. The metal channel of the balance measures 27". The stamp on the balance reads 26 4 FN CALDWELL. Do you sell a replacement? Thanks, Zack
Home Owner Rolla, MO
Jun 11, 2013
Home Owner from Rolla, MO
Jun 11, 2013
Replacement: Tilt Window > Tilt Latches > Surface Mounted
Hi, I would like to buy two window tilt latches (right) and two (left). I could not find a match from your website. No maker name and part number on my broken part. I attached one image and dimensions. Thanks for your help. Ping
Quick Learner sicklerville
Jun 11, 2013
Quick Learner from sicklerville
Jun 11, 2013
what is window lock
need locks. 3" wide. 1⅜ deep.
Quick Learner
Jun 11, 2013
Quick Learner
Jun 11, 2013
Balance for Craftsman windows
I bought a house package from Home Depot in Florida and had it shipped to Utila Honduras in central America. I need parts for my craftsman windows. It is called a balance. The window number I gave Home Depot did not match a specific window. I have the needed parts here in Canada. I can ship you a or ... (cont.)
Handy Person Michigan
Jun 10, 2013
Handy Person from Michigan
Jun 10, 2013
I need a Truth Secondary lock
Hi, I need the secondary lock Truth #16.53 in white. Do you have these?
Quick Learner Oregon
Jun 10, 2013
Quick Learner from Oregon
Jun 10, 2013
Having trouble with Empire Pacific channel balance
I have a question about this balance. I'm working on a Empire Pacific single-hung vinyl window in which both the balances terminal plastic parts are broken, top and bottom. I was able to remove one of the balances, but the other has snapped two stops in half rather than release from the window sash. ... (cont.)
Quick Learner Argentina
Jun 10, 2013
Quick Learner from Argentina
Jun 10, 2013
I need 21-717/21-767 wheel replacement
We need to replace a fitting model 21-717 / / / 21-767 as it broke the wheel. There is your representative in our country? or we can send a replacement hardware?
Home Owner Tigard, OR
Jun 10, 2013
Home Owner from Tigard, OR
Jun 10, 2013
What is the correct option for my balance?
I have a balance stamped "25 4 GO CALDWELL" The S385-26 appears to be the correct balance to replace this but I'm not sure about the weight option. Due to the "25 4" I would think the 2540 would be the right option, but when I weighed the sash it was 17 pounds, which makes me think the 2530 woul ... (cont.)
Home Owner Holladay, Utah
Jun 10, 2013
Home Owner from Holladay, Utah
Jun 10, 2013
Can you help me with my Peachtree screen?
I had Peachtree windows and doors placed in a summer home about 18 years ago and a screen on a thee foot door/fixed window combination needs to be replaced. The channel is on a 3 inch frame is 3/16th of an inch in size. I need the spline to place in this channel and hold the screen fabric fast. D ... (cont.)
Quick Learner
Jun 10, 2013
Quick Learner
Jun 10, 2013
Please Help my find my Window Balances
I am guessing I need the following part (S810-30 29b) Can you please help me find the correct part. They are 30".
Quick Learner Walnut creek
Jun 10, 2013
Quick Learner from Walnut creek
Jun 10, 2013
Are your 87-173 and 87-196 interchangeable?
Need a replacement for model 87-173. Would the model 87-196 fit? Thanks. John
Quick Learner
Jun 10, 2013
Quick Learner
Jun 10, 2013
26-387 on Pella Vinyl
Will the 26-387 mount on Pella Vinyl double hung window? Ken
Home Owner Montreal
Jun 10, 2013
Popular Question Badge
Home Owner from Montreal
Popular Question Badge
Jun 10, 2013
What handles go with 39-141 and 39-142?
Hi, I would like to buy a 39-141 and a 39-142 single arm crank operator. Did they come with the handle ? if not, with model fit with the arm crank operator? thank Julie
Quick Learner buffalo,ny 14214
Jun 10, 2013
Quick Learner from buffalo,ny 14214
Jun 10, 2013
Handy Person Reno, NV
Jun 10, 2013
Handy Person from Reno, NV
Jun 10, 2013
Viking window sash guide (c. 1998)
Photos with dimensions attached 200-823
Quick Learner Norwich, CT
Jun 10, 2013
Quick Learner from Norwich, CT
Jun 10, 2013
What Simonton Window Pivot Bars Do I Have?
I have Simonton Windows in 6 of my rental units. Several of the windows are not staying open due to broken pivot bars. How can I determine which pivot bars I need? The same unique serial number is on each window (5446997, 6076314). I would like to order approximately 20 pivot bars. Thank you. ... (cont.)
Handy Person Tacoma, WA
Jun 10, 2013
Handy Person from Tacoma, WA
Jun 10, 2013
Balancer top and shoe ID
I know I have the right balancer length and width (21" long and 9/16 wide), one set is stamped 2020 and the other 2040 (2 types of windows). Can't quite tell if I have the right top and shoe, I think its 19-005 and 15-005. Can you tel from these photos? Was goint to order your S380-21 thanks! ... (cont.)
Home Owner Sacramento
Jun 10, 2013
Home Owner from Sacramento
Jun 10, 2013
Quick Learner Prescott Valley AZ
Jun 10, 2013
Quick Learner from Prescott Valley AZ
Jun 10, 2013
1989 build ALENCO Channel Balance - 28"
I am only dealing with the channel balance on our largest windows. The metal portion is 1/2" plus a bit (9/16?) wide and 28" long. The number on the side reads 2740 Your Q/A on Alenco seems to I.D. replacements for these very units. But your expert eyes will determine if that is correct so ... (cont.)
Quick Learner Kansas City
Jun 10, 2013
Quick Learner from Kansas City
Jun 10, 2013
Tilt Latch needed, 2 3/8" x 5/8"
I need a new tilt latch for a vinyl window, unknown manufacturer. Measures approx. 2 3/8" x 5/8"