Viewing all customer Discussions for:
Door & Window

Handy Person Chicago
Oct 21, 2010
Handy Person from Chicago
Oct 21, 2010
Snap-in glazing, wood frame
We have wood frame windows wich use a snap-in glazing to retain the glass #55-030 very closely matches (within a 1/16. Any experience in this type of application?
Oct 20, 2010
Oct 20, 2010
balance question
It is good that you identified the balance series and measured the length, the stamp option refers to the strength of the balance. Please remove the window sash and place it on a scale. Stamp options for 23" Series 751: 22R will carry a window sash weight range of 10 through 18 pounds 22HD will ... (cont.)
Professional sarasota fl
Oct 20, 2010
Professional from sarasota fl
Oct 20, 2010
channel balancer
I work as a window washer my cost needed new ch balancers 19 inches stamped number on it 28D USB i can not really identify what series i need ,it is 5/8 wide. Thanks!
Home Owner Elgin, IL
Oct 19, 2010
Home Owner from Elgin, IL
Oct 19, 2010
Spiral Balance Tip Color = what weight?
I ordered 6 blue tip spiral balances, for my old Alcoa vinyl windows, to replace the old blue tip spiral balances. After replacing the 2 balances in 1 window, I charged the balances equally. The sash still drops like a ton of bricks. I even tightened them another turn back and forth, testing the ... (cont.)
Oct 19, 2010
Oct 19, 2010
Model number
We recommend you send us some detailed photos with measurements for us to research.
Oct 19, 2010
Oct 19, 2010
Single Arm Crank, 9 1/2"
The 39-139 operator arm measures 9 1/2" in length.
Quick Learner Florida
Oct 19, 2010
Quick Learner from Florida
Oct 19, 2010
Rusting due to salt air
I replaced these (84-001) last year with ones I purchased at my local hardware store and this morning I removed them,completely rusted and broken. I live near the ocean and was wondering if there are any M type adjustable roller replacements that might hold up longer in the salt air? ... (cont.)
Handy Person Massachusetts
Oct 19, 2010
Handy Person from Massachusetts
Oct 19, 2010
is the 80-110 length a true 72"
is this track for a single sliding door or two ? I'm looking to replace a track that handles one door, the sizes you have shown seem to be the sizes I need and is the length a true 72", I'm looking for 69 1/2"
Home Owner
Oct 19, 2010
Home Owner
Oct 19, 2010
spiral balance
I want to order a replacement spiral balance. The original has a white plastic tip. Only red and green come up for choices on your website. The balance is 23" X 3/8". Will the red tip one work?
Oct 19, 2010
Oct 19, 2010
window parts
For Series 380 balances when stamped 28D the 2840 is the match, however, the 2840 stamp will be on a balance measuring 29", not 28". Check the length of the balance again, exclude the fittings for this measurement. If it is 28" in length, please remove the sash and place it on a scale for us to de ... (cont.)
Home Owner Abingdon, MD
Oct 19, 2010
Home Owner from Abingdon, MD
Oct 19, 2010
Spiral Balance Measuring Question
I am replacing damaged spiral balances for many of the windows in my house. I know which pivot shoes to order, but need some help with the spiral balance. I currently have the Red tip series 600 balances installed in my windows. When I measure the rod it comes out to 28 3/8. This is measuring fr ... (cont.)
Quick Learner Beaufort, SC
Oct 18, 2010
Quick Learner from Beaufort, SC
Oct 18, 2010
Torque Bar hole diameter?
Hi, Whats the diameter of the large hole in the Torque Bar Bearing product code 36-018E? Thank you, Wayne
Quick Learner williamstown, NJ 08094
Oct 18, 2010
Quick Learner from williamstown, NJ 08094
Oct 18, 2010
option
S380 28" The window sash weighs 20 lbs. what option do I need?
Oct 18, 2010
Oct 18, 2010
Is a greyish color available for my Andersen windows?
The only color available is as shown in the product image of the 20-013 wood window vent lock set.
Quick Learner Pottstown, PA
Oct 15, 2010
Quick Learner from Pottstown, PA
Oct 15, 2010
Sash venting lock replacement
How are the old sash venting locks removed for repalcement with your product code 26-362 sash vent latch.
Handy Person Williamstown, NJ 08094
Oct 15, 2010
Handy Person from Williamstown, NJ 08094
Oct 15, 2010
Identifying channel balance size, series 380
Trying to identify my size. I have two different window sizes. 1. Balancer identifying marks 27 1/2 3 A I Metal measures 28 1/2" 2. Balancer identifying marks 29 3 J H Metal measures 30" I have identified the series by the samples on this site. Can you tell me the correct items to o ... (cont.)
Home Owner Melbourne, Floirda
Oct 15, 2010
Home Owner from Melbourne, Floirda
Oct 15, 2010
Window Balance Cartriage
I have a Kinco Window that needs the balance Cart. replaced. The window is approx 6-7yr old. It has the markings: 29 3 EX CMC 11. The channel is 9/16 wide x 9/16 deep with hemmed edges and is exactly 30-in long. The top guide is similar to your 19-002 except that it has wings on the back li ... (cont.)
Oct 15, 2010
Oct 15, 2010
color
Yes, they are white.
Home Owner Waseca, MN
Oct 14, 2010
Home Owner from Waseca, MN
Oct 14, 2010
Window Casement Lock
I have a double casement window that was installed in my house before I bought it. I was attempting to lock it the other night when it got chilly, when one of the four lock handles (these were plastic on the outside with metal on the inside) broke. I contacted my local window installer, and he say ... (cont.)
Landlord MASON CITY, IOWA 50401
Oct 14, 2010
Landlord from MASON CITY, IOWA 50401
Oct 14, 2010
COIL BALANCE SHOE
I HAVE A 740 COIL BALANCE SPRING BUT MY SHOE IS SHAPED DIFFERENTLY THAN YOUR 15-180, MINE HAS A TOOTH IN THE CAM, STRAIGHTER SIDES AND NO HOLE OR VOID IN THE CENTER OF THE SHOE. OVERALL SIZE IS SIMILAR. IS YOURS A REPACEMENT FOR MINE OR DO YOU HAVE EXACT MATCH IN YOUR DISCONTINUED BIN. ALSO DO YO ... (cont.)