Viewing all customer Discussions for:
Door & Window

Home Owner Standish Maine
Jul 31, 2023
Home Owner from Standish Maine
Jul 31, 2023
Professional NY
Jul 31, 2023
Professional from NY
Jul 31, 2023
help identifying
Good morning, I am looking for help identifying the atatched window hardware. Appears it is a 2 piece system plus a spring. I would like all of these pieces identified if possible. Also, the window weighs 23lbs. Thanks in advance.
Home Owner
Jul 31, 2023
Home Owner from
Jul 31, 2023
need help identify parts windows balancer
Need some help to identify the window balancer part. the lenth is 26. 7/8 for the metal part Please let me know if anything else is need
+2
Quick Learner Kingston
Jul 30, 2023
Quick Learner from Kingston
Jul 30, 2023
Question about the weight for S385-27 sash
The side of my sash says 26 4 GN Caldwell. How can I tell how much tension I need ? I do not have a scale.
Home Owner Newburgh NY
Jul 30, 2023
Home Owner from Newburgh NY
Jul 30, 2023
Andersen 727 Sash Balance
I need a replacement Andersen sash balance. I believe 727 is the crucial number.
+4
Quick Learner Gallatin Tn
Jul 30, 2023
Quick Learner from Gallatin Tn
Jul 30, 2023
Balance replacement
I have a older Swisco balance and need a replacement. Photo included. The overall length is 27.5" and the diameter of the spring is 3/8". The spring alone is 16". Please give me your replacement part number Thanks a lot MB
+4
Handy Person Vermont
Jul 30, 2023
Handy Person from Vermont
Jul 30, 2023
Window balance 3545
Looking for part # for these, need 2
+1
Quick Learner Phillipsburg New Jerse...
Jul 30, 2023
Quick Learner from Phillipsburg New Jersey
Jul 30, 2023
Pivot shoe
How do I know what size pivot shoe I need. Also the piece that goes into the pivot shoe from the window is missing. Do you sell that and is it easy to install. Do you have any contractors in the western New Jersey area that installs your parts? Thank you!
Home Owner
Jul 30, 2023
Home Owner from
Jul 30, 2023
Replacement channel balance
I need replacement channel balance 28 4 fx cmc 11 for Non tilted window. Length of metal 29"
+2
Quick Learner
Jul 30, 2023
Quick Learner from
Jul 30, 2023
Looking to replace this part 31538
Hi I need a left and right crank Jeff
Quick Learner Los Angeles, CA
Jul 30, 2023
Quick Learner from Los Angeles, CA
Jul 30, 2023
I have two window sash balances I need to replace
I think I need the Caldwell 385. The balance has winged top and winged shoe, and the shoe measures slightly more than 1 inch. I also weighed the sash at 11.2lbs, and my sash is stamped 12-5, so I'm assuming I need the https://www.swisco.com/13-inch/pd/Series-385-Channel-Balances/S385-13 with the 124 ... (cont.)
+2
Quick Learner california
Jul 30, 2023
Quick Learner from california
Jul 30, 2023
Balance BSI 2630(?)
Hi Believe I have a BSI 2630 per pics. The metal bar is 27" long (not including plastic ends). Look correct? If you need more pics let me know! Thank you
+2
Quick Learner
Jul 30, 2023
Quick Learner from
Jul 30, 2023
need help identify parts windows balancer 2
Need some help to identify the window balancer part. the lenth is 17" for the metal part Please let me know if anything else is need
+2
Quick Learner AR
Jul 30, 2023
Quick Learner from AR
Jul 30, 2023
Spiral tube length
My spiral Tube length is 28.5, do I round up or down to replace?
Quick Learner Illinois
Jul 30, 2023
Quick Learner from Illinois
Jul 30, 2023
Keeper for patio door mortise lock
I replaced the mortise lock with part 82-265 : Multi-Point Mortise Lock with Face Plate, 11". The lock does not set with the original keeper anymore. I can manipulate the lock to sit on the keeper, but is not very secure. Would I need to also replace the keeper or other issue going on here? I did n ... (cont.)
+1
Handy Person Boulder, Colorado
Jul 30, 2023
Handy Person from Boulder, Colorado
Jul 30, 2023
EntryGard Dual Arm Operator 39-032
Hi,I ordered and received an EntryGard Dual Arm Operator 39-032. When ordering, I did not notice that there was a distinction of offset up or offset down for the shorter operator arm. I received offset down, when in fact I have an offset up for the window that I'm repairing.Can the arm be removed, ... (cont.)
Quick Learner Warrington, PA
Jul 30, 2023
Quick Learner from Warrington, PA
Jul 30, 2023
Constant force tandem spring coils
I have a window in my bathroom with tandem spring coils. The spring is stamped with a 4 on one spring and a 5 on another spring within the same tandem set. Do I make it a 9 pound single spring or what?Avidon
+1
Home Owner Westerly, RI
Jul 30, 2023
Home Owner from Westerly, RI
Jul 30, 2023
Andersen Casement Window Hardware
I have Anderson casement windows throughout my home which was built in 1985. Some of the Anderson casement cranking mechanisms are failing. See attached pictures. My contractor/ handyman recommended that I contact you for replacement parts. One picture shows an casement crank arm which is loose a ... (cont.)
+1
Quick Learner Palm coast Florida
Jul 30, 2023
Quick Learner from Palm coast Florida
Jul 30, 2023
Window balance
Window is marked P.G.T.window weights 31 lbs. Please let me know if any other photos are needed.thank you chris
+2
Quick Learner Chino ca
Jul 30, 2023
Quick Learner from Chino ca
Jul 30, 2023