Viewing all customer Discussions for:
Door & Window
Home Owner
Florence, SC
Sep 27, 2026
Home Owner from Florence, SC
Sep 27, 2026
Window shoe replacement part needed
I am seeking Help to find the correct replacement part for a window shoe pivot. I've attached pictures for your review.
Quick Learner
Philadelphia
Sep 27, 2026
Quick Learner from Philadelphia
Sep 27, 2026
Windows sash keeper
Hi, I'm looking for like in the picture. My question do you have that one ? Because i have already broken. And i looking for it like that, it's not match at all. I was bought 2time and when came it's wrong. Please give me advice. Which is it match for it ? Thanks.
Quick Learner
Cincinnati, OH
Sep 27, 2026
Quick Learner from Cincinnati, OH
Sep 27, 2026
Jeldwen 20edx
Our balance string snapped when putting the window down yesterday. The stamp on the balance says 20edx. Can you tell us what we need to order please?
Quick Learner
Colorado
Sep 27, 2026
Quick Learner from Colorado
Sep 27, 2026
21-4
Hello seeing if you can help us find a replacement part for the attached images. The measurement of the metal piece is 22 inches long. Thank you.
Contractor
Virginia Beach
Sep 27, 2026
Contractor from Virginia Beach
Sep 27, 2026
Window balance obsolete
single hung windows eight windows weigh 18.4 lb 13 windows weigh 12.6 lb
Quick Learner
Swedesboro
Sep 27, 2026
Quick Learner from Swedesboro
Sep 27, 2026
Balancers
String balancer from vinyl windows guessing '80s
Quick Learner
Sep 26, 2026
Quick Learner
Sep 26, 2026
Coil balances
Hi Double hung vinyl window 18 x 20 inch lower sash. Metal coil end broke off on both sides. I do not have a weight stamp on metal coil. I also do not have a total weight on the sash itself. I would like to purchase 2 pivot shoes. And 2 new coils. I believe i need the 15-228 shoes but woul ... (cont.)
Home Owner
Reno nv
Sep 26, 2026
Home Owner from Reno nv
Sep 26, 2026
Clip studded bracket for sash botom
The 6 inch flat bracket looks like 39-508 but is 6 inches in length . The stud rides on a black worn slide. In addition the 10 inch flat connector attaches to a stud midway on the bracket. I need the bracket and the black glider that moves across the inside of the window that is controlled by the ne ... (cont.)
Home Owner
texas
Sep 26, 2026
Home Owner from texas
Sep 26, 2026
How to recover mortise that fell into my door?
Replacing old lock with new. I neglected to remove the old lock correctly and it fell down within the doorframe. Any suggestions on how to remove the old lock? Is it a problem if i just leave it in there (old latch is broken)?
Handy Person
Private residence
Sep 26, 2026
Handy Person from Private residence
Sep 26, 2026
Window balancer (metal Milgard window)
B.S.I. 2040 Balancer is 21" long, 1/2" plain channel
Quick Learner
Sacramento California
Sep 26, 2026
Quick Learner from Sacramento California
Sep 26, 2026
Trying to find a right part for my non tilted window
Hey this is Ash from Sacramento California. I am trying to find a right part for my window. The metal part is 27" long and down side plastic loop is about 1". Please help me to find a right part so I can order it. Thanks
Home Owner
Reno, NV
Sep 25, 2026
Home Owner from Reno, NV
Sep 25, 2026
Missing parts
The first photo shows the working-correctly window. The second photo shows the parts I have. The tracks on the bottom of the window are also missing. The long track may be a Truth 39-528 (?). Any help will be appreciated. Thank you.
Home Owner
Woodbridge
Sep 25, 2026
Home Owner from Woodbridge
Sep 25, 2026
Window balance
Unable to find any numbers or name to identify please help me find the replacement part. its my second attempt to get the replacement part information. please and thank you!
Contractor
Cincinnati, OH
Sep 25, 2026
Contractor from Cincinnati, OH
Sep 25, 2026
Snap-on glazing for aluminum window
The overall width between legs is 1/2". The height of the back leg is 7/16". The height of the snap-in leg is approximately 3/16". The sloped leg appears to be 9/16". The lip that snaps in is approximately 1/16".
Quick Learner
Detroit, MI
Sep 25, 2026
Quick Learner from Detroit, MI
Sep 25, 2026
Window balance
9 pound window balances. I need two of them.
Quick Learner
Arkansas
Sep 25, 2026
Quick Learner from Arkansas
Sep 25, 2026
Sliding closet door wheel assembly
1972 home built
Handy Person
NY
Sep 25, 2026
Handy Person from NY
Sep 25, 2026
Jilco/Simonton window
I have a 26 year-old Jilco / Simonton double hung window. It has a double coil spring set up. I wanted to replace everything including the coil balance, pivot shoe ,coil springs , double coil support/cover and the pivot bars. I had some help with Chatgbt and they stated that I could change that Dou ... (cont.)
Quick Learner
Traverse City, MI
Sep 25, 2026
Quick Learner from Traverse City, MI
Sep 25, 2026
Pella Window Crank Replacement
The crank appears to be stripped out in our Pella window. Photos and measurements below. The window is also labeled with the following "PELLA - 0798 - DCCCMRH1Z1 - 021A047ATAN - 521S - NFRC". The window swings left when it opens.
Contractor
NJ
Sep 25, 2026
Contractor from NJ
Sep 25, 2026
Home Owner
Indiana
Sep 25, 2026
Home Owner from Indiana
Sep 25, 2026
patio door roller
could find no numbers or markings, what roller do I buy to replace these