Viewing all customer Discussions for:
Door & Window
Quick Learner
Rockport Tx
Jun 28, 2017
Quick Learner from Rockport Tx
Jun 28, 2017
15-046 Pivot Shoe cam not turning all the way
I ordered these as replacement parts for my vinyl windows, however the light brown circular pivot that the Pivot bar fits into only pivots about a 1/4 of an inch then it appears to hang up. Please explain .... did I get bad parts are is this the way the Pivot shoe is suppose to work. It fits in ever ... (cont.)
Quick Learner
San Francisco
Jun 28, 2017
Quick Learner from San Francisco
Jun 28, 2017
Replace rough Sash Balance
Hi. I like to order couples of 27" SERIES 350 CHANNEL BALANCE (Product Code: S350-27). I like to make sure that the pulley is like the one on the right hand side with a check. (first attached picture) I attached the original sash balance in the second picture. Thanks. Oscar
Quick Learner
Jun 28, 2017
Quick Learner
Jun 28, 2017
Internal Lock Mechanism for a screen door
Please can you help identify this.Unknown maker or brand of door requires new lock see picture attached. No name or markings on door or lock
Quick Learner
Charlotte, NC
Jun 28, 2017
Quick Learner from Charlotte, NC
Jun 28, 2017
Need replacement casement locking system (for Roto multi point lock)
I'm trying to replace a broken "Roto" brand multi point casement window lock system that came with a bevel that fit into an existing 4-1/2" mortise (see photo). In addition to the Roto logo, the number on the bevel is: WA032. The current multi point locking track is just over 46". I need to pur ... (cont.)
Home Owner
Largo, FL
Jun 28, 2017
Home Owner from Largo, FL
Jun 28, 2017
Crank mechanism
These cranks are for awning type windows installed in an enclosed sun porch of a condo. Bronze colored. For screw holes, I tried to measure from the center of the opening. From all of your pictures I can't seem to find one that matches all three measurements that I took. Are you able to match this? ... (cont.)
Home Owner
NJ
Jun 28, 2017
Home Owner from NJ
Jun 28, 2017
casement mechanism for very old window
Need to know what part(s) to order for this replacment and also the exact same one facing the other way.
Quick Learner
California
Jun 28, 2017
Quick Learner from California
Jun 28, 2017
Sweep lock search
Do you have this window sweep lock? Mounting holes on the sweep are 2-1/4"
Quick Learner
Georgia
Jun 28, 2017
Quick Learner from Georgia
Jun 28, 2017
Sliding door manufacturer identification needed
Here's hoping that this one lone sticker can help identify our sliding door manufacturer so that we can then get parts for it - original to the 35 year old house, but there is only this one sticker to give us a clue. Thanks for any help!
Home Owner
Key Largo FL
Jun 28, 2017
Home Owner from Key Largo FL
Jun 28, 2017
Replacement window crank
Marking: HECHO EN EL SALVADOR FUTE Dark bronze right hand replacements for old 1980's awning windows Could you tell me if this or a suitable substitution is available and price? Thank you.
Home Owner
Phoenix, AZ
Jun 28, 2017
Home Owner from Phoenix, AZ
Jun 28, 2017
Window locks not latching
Jordan brand window locks, screws are approximately 2 1/4" apart. Windows are all about 6' tall with 2 locks per slider. None of the locks are latching so when in locked position the windows are still able to slide open. I don't know if it is because of faulty locks or the heat expanding the window. ... (cont.)
Home Owner
Montville
Jun 28, 2017
Home Owner from Montville
Jun 28, 2017
Andersen windows series 200 wood casement lock and casement operator cover and crank
I am looking for replacement casement lock and casement operator cover and crank. I am looking for thise in white color. The etching on the windo glass reads Andersen Windows M-KX. The arm operator shows numbers 70735. I don't need the arm, only the cover and crank. Thank you!
Home Owner
USA
Jun 28, 2017
Home Owner from USA
Jun 28, 2017
Lock for patio screen door
I need another new lock for my patio screen door. I have attached pictures to show which lock I need and the door latch that goes with it.
Quick Learner
bolton, ma
Jun 28, 2017
Quick Learner from bolton, ma
Jun 28, 2017
sash lock for Rivco
Looking for bronze colored sash lock for Rivco window made about 1993. The inside portion, raised center section is curved, not squared off. Shape of inside portion where it contacts the wood sash is also curved with straight end sides.
Quick Learner
Santa Maria, CA
Jun 28, 2017
Quick Learner from Santa Maria, CA
Jun 28, 2017
sliding glass door key lock:
I have a (white) JELD-WEN sliding glass door from Home Depot. The existing handle is 5" between the screw holes. What will I need to change it to a key lock?
Handy Person
Brentwood, CA (Norther...
Jun 27, 2017
Handy Person from Brentwood, CA (Northern California
Jun 27, 2017
Channel Balance Sash Weight Range
I have selected the 380 Series to replace one in the window whose cord is broken. I do not know the weight range for a home window. The current Channel Balance is marked "25 5 JV CMC 2" What is the correct Stamp Option to order? I will purchase two per your suggestion.
Handy Person
Chicago
Jun 27, 2017
Handy Person from Chicago
Jun 27, 2017
unknown window operator
I have a 3 panel, awning-ish window. This is the operator and I need a replacement. the arm is solid 4-3/8" from center to post, but total of 5" depending on how i measure. Also bends inward to the crank side about 2" up the arm. mounting screws span 3-3/4" and 4-3/4" roughly.
Quick Learner
USA
Jun 27, 2017
Quick Learner from USA
Jun 27, 2017
Glazing for hail damage
Please let me know the vinyl glazing I needed to fix my windows from a hail storm. 1/2" wide J channel White vinyl
Handy Person
Wilmington
Jun 27, 2017
Handy Person from Wilmington
Jun 27, 2017
Balance Help
Attached are pictures of the current balancers. The sashes do weigh 50 lbs and the customer does not want them to sag, so it is important we get the right weight of spring in them. Just to remind you this is an excerpt from my original email to you: "I am looking to match up a channel balance. The ... (cont.)
Quick Learner
Jun 27, 2017
Quick Learner
Jun 27, 2017
Searching for mg-3
I'm looking to replace the keyed door handle on patio sliding glass door. I'm attaching picture to identify. Thank you so much for your help Janis
Home Owner
Burke
Jun 27, 2017
Home Owner from Burke
Jun 27, 2017
Tilt window latches for a Centex home
I cannot find any brand name. This condo was built in 2000 by centex homes. I am not sure how to remove them without breaking in order to give a better view.