Viewing all customer Discussions for:
Door & Window

Home Owner Massachusetts
Nov 21, 2016
Home Owner from Massachusetts
Nov 21, 2016
Andersen Windows, Tilting
Looking for the right replacement hardware. Hopefully not plastic so they won't break like the ones the windows came with.
Home Owner New Mexico
Nov 21, 2016
Home Owner from New Mexico
Nov 21, 2016
Replacement screen door brackets
I had a dog run through my screen door and break the corner brackets in the process. Not sure what a suitable replacement is. The bracket is plastic, 2.5x3.5(?)x3/8 inches. Not sure about the one edge because it's broken. Thanks.
Quick Learner Orlando Florida
Nov 21, 2016
Quick Learner from Orlando Florida
Nov 21, 2016
Window part
I have the balance out and but that's not the issue. What is the issue is the plastic clips on the upper corners of the window itself which keeps pressure on the balance. They are both broken as you can see in the attached photos. Do you sell these?
Handy Person Pennsylvania
Nov 21, 2016
Handy Person from Pennsylvania
Nov 21, 2016
Anderson Window Lock likely installed in 1982
We would love your help identifying a part number for the lock shown in this picture as a lock on one of our other windows has broken. It looks like part # 7150A-2, but we're not coming up with one with the wide screw set. Thank you for your help!
Quick Learner Brighton, mi
Nov 21, 2016
Quick Learner from Brighton, mi
Nov 21, 2016
Channel Balance Shoe
I need the plastic shoe itself in order to fix my window
Quick Learner York, PA
Nov 21, 2016
Quick Learner from York, PA
Nov 21, 2016
spiral balance shoe
Im looking for this shoe. The metal part where the spiral balance connects broke on a different window. The picture I sent is of a good window.
Quick Learner Indiana
Nov 21, 2016
Quick Learner from Indiana
Nov 21, 2016
26-415 w/ S140
Hi, I purchased two of your S140 coil balance springs. I installed them today, but the pivot bars on my windows won't fit. The 26-415 have matching dimensions (will install onto my sash) but I am not sure if they will mate with the S140.
Handy Person Windsor, Ontario (Near...
Nov 21, 2016
Handy Person from Windsor, Ontario (Near Detroit)
Nov 21, 2016
I need left hand, right hand and center operator replacements of these
Hi Swisco - Your website seems to have operators that are very close to what I am looking for. Do you have any Truth operators like the ones in the photos? Thanks for your time
Home Owner Bethlehem, Pennsylvani...
Nov 21, 2016
Home Owner from Bethlehem, Pennsylvania
Nov 21, 2016
Repair of Tilt Window Double Hung Vinyl Window Right Hand Side Balane
Greetings, The nylon cord for the right hand side of the balance on a tilt double hung vinyl window is disconnected. I need either to get a tool for reconnecting the parts or to get new replacement parts. I was not able to find the brand name for the window. Please find attached three photos w ... (cont.)
Home Owner Erie Pa
Nov 21, 2016
Home Owner from Erie Pa
Nov 21, 2016
Wood window grille clip
Can you furnish a clip as shown ? NOTE ANGLED SHAPE
Contractor CHARLOTTE NC
Nov 21, 2016
Contractor from CHARLOTTE NC
Nov 21, 2016
Surface mount tilt latch
The body is 1 3/8" and the overall length is 2 1/4" and it is 5/16" thick and 15/16" wide
Home Owner Conway, AR
Nov 21, 2016
Home Owner from Conway, AR
Nov 21, 2016
Danvid window series 300/700 HP window sash lock
I need 26 of these sash locks. Not sure of color. It appears to be beige
Quick Learner Ormond Beach, Florida
Nov 21, 2016
Quick Learner from Ormond Beach, Florida
Nov 21, 2016
New Channel Balance
We have several windows that are extremely hard to open. From your site we believe we need Channel Balance number S385-35 with bottom shoe15-004 and top 19-005. The photo of the existing part also has numbers on it. 34 5 GW CMC 11. The balance is 35" long. Can you verify this is the correct ... (cont.)
Quick Learner Connecticut
Nov 21, 2016
Quick Learner from Connecticut
Nov 21, 2016
Seeking replacement Window Crank
I'm new to all of this. I'm trying to replace a folding crank handle and perhaps other parts of crank assembly. I have attached a series of pictures that show (1) the broken crank (with another plastic piece inside it that is attached to a spring), (2) a piece of dark hardware that remained on the " ... (cont.)
Handy Person
Nov 21, 2016
Handy Person
Nov 21, 2016
snap in glazing
Hello, Can you help me identify this snap in glazing? Its off of a Keller window. Thanks, -Art
Quick Learner USA
Nov 21, 2016
Quick Learner from USA
Nov 21, 2016
Latch for Basement windows
I am sending this message and pictures I tried sending it through your website it was unsuccessful I am looking to replace the handle/ locks these windows are over 40 years old locks are held in by two screws and spring-loaded to lock Thank you I appreciate your help if you can
Quick Learner
Nov 21, 2016
Quick Learner
Nov 21, 2016
Handy Person Ashland, OR
Nov 21, 2016
Handy Person from Ashland, OR
Nov 21, 2016
Viking window sash guides
Hi - I'm reconditioning a bunch of old Viking windows. I've already identified the channel balances: 29" SERIES 395 CHANNEL BALANCE, #2840 But, most of the sash guides are broken. I've attached photos of one of the remaining ones. I think this is the right replacement: 5/8" TOP SASH GUIDE, Produc ... (cont.)
Quick Learner Tampa, Florida
Nov 21, 2016
Quick Learner from Tampa, Florida
Nov 21, 2016
Spiral Sash Balancing System
Hi, I recently bought a townhome and a couple of windows show broken spiral sash balances. The sashes would not stay up. I was able to remove the spiral balance, but not the plastic casing where the balance goes through as the window is not removable. The metal part of the balance is 30 inches, 3/8" ... (cont.)
Quick Learner Las Vegas
Nov 21, 2016
Quick Learner from Las Vegas
Nov 21, 2016
Sliding Window water drain
Was cleaning the window tracks to find this plastic louvre drain broken. Do you sell parts like these.