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Door & Window

Hi, I ordered 2 channel balances (Item # S385-17, option 1630). They are almost identical to the broken ones in the window, numbers are correct. So, install was easy, but as soon as I close the window completely, the hooks pop out of the slots in the window frame with a twang. I checked to be sur ... (cont.)

Buying new balances for my windows. They are 20 years old and the desert heat has ruined them. Need to know what color tips to buy. I have 28 inch, 5/8 inch diameter tubes. The window sash weighs 15.1 pounds. Thanks for your quick response and any recommendations or diagrams on how to install would ... (cont.)

I am trying to replace this broken window balance I think I have to correct parts picked out from your website. 25-inch/pd/Series-351-Channel-Balances/S351-25 I would just like to verify before purchasing. Thanks, Patrick Bloomer

Hi, I talked to Steve just now so here are some pics of both ends. 1620 is stamped on the side and it is 1/2 inch x 17 long. Your shoes measure 1 inch..the 15-004, mine are shy of that by 1/8 inch..maybe worn I don't know. Thanks so much, Kathi

I am looking for vinyl snap in glazing bead. The measurement is looks right as per your part# 55-180 only concern I have is the small narrow groove at right side of picture. Is that going to match with part#55-180?. Thank you

My spiral tube for the tilt in window has a green tip. Which of your tubes will work for me? Thank you Susi

Can you please tell which rollers I need to order so my contractor can replace the rollers on my ELL-1 A-L-1 VALIDATOR; SERIES: 311/312 VSGD; TYPE: SLIDING GLASS DOOR? Thank you!

Hello, I've looked through your very helpful web pages and settled on the balance I need. The channel width is 1/2 inch, the top is a 19-005 and the shoe is a 15-004. The length is 34 inches which gets me to the series S385-34. The problem is that the stamp code on my old balance doesn't m ... (cont.)

Hello, I've narrowed down a match in components, however on the Series 380, you only list metal channel sizes 32 and 33 and so on. Mine measures 32 5/8. So the question is, do I go with the 32 or 33 inch length? Thank you, Gary

I just ordered two S900-35 balances. one balances lost it's spiral as I was putting it in, and it dropped a glob of lubricant along the way. I also had to charge it 12 turns to grab a bite. The window is operational, but if I lift it to fully open, it drops down 3" and stays. If I settle for j ... (cont.)

S795-27c. Comparing old channel to new. New channel is 27 in and old seems to be 28in. Will the new ones still work or do I need to return for longer channel? Marvin L Johnson Jr

Swisco, I ordered new balances for all of my windows (order S350-28) and replaced all. After a couple days one of the new balance cords snapped. I ordered a new one and paid for it. Than a couple days later another one broke. I called and was sent a replacement. Just this weekend a third ... (cont.)

the door is 1.5" thick, the distance between the screw holes for the handle is 3 15/16" The screw holes for the latching mechanism are close to 4 5/8". The dimensions of the latching mechanism that sit inside of the door are: 1/2" w, 3 3/16" h, 1" d FYI, I don't need an external key hole; in ... (cont.)

I'm looking for this patio door handle. Can you help me?

My main question is that the length of the channel is 25 5/8 inches so I am not sure what size to use. Secondly it appears that the hook is lower on the change then those shown. From the pictures it appears to be a 19-005 top and a 15-005 shoe. These are Milgard non-tilt. The window weighs 19lbs ... (cont.)

Hiya, hope you can tell me what product is same as this: Wright 6077 stamped on both the left and right cranksets. Does anyone make this in stainless steel. Or bronze. Or enamelcoat? Thanks!

I need a latch for Legance 3 Patio Door, Type: DDSG Code: TRI-K-36

Hello, I have double roller assemblies marked Del Mar Patent 3,670,357 with 1.125" dia rollers. I found your previous discussion from customer with same brand and patent number but identified 1.5" dia rollers. The closest match I found by images and descriptions was for an Acorn 81-030 with 1.25 ... (cont.)

Attached is a photo of my operator. Does your replacement unit have the center "pivot" pin shown on the crank body? Is an additional "T" handle available for this and what is the price on that? Is the material aluminum or painted metal of some kind?

Track is 1/2", Metal is 28" long (overall length is 29", Pictures describe ends. Track has 2790 then a GK31 stamped on Channel. Need 4 complete channels Mike