Viewing all customer Discussions for:
Door & Window

Quick Learner New Milford, CT
Mar 30, 2016
Quick Learner from New Milford, CT
Mar 30, 2016
replacement sash balance for Andersen window
I did not remove the broken part but I have this information. Andersen double hung window built in 1989. cig 2.2-89 daylight glass size of upper and lower sash is 28 3/8" X 13 7/8".
Handy Person Harrisburg, PA
Mar 30, 2016
Handy Person from Harrisburg, PA
Mar 30, 2016
Tilt Window Pivot Bar
I need help finding a 2-1/2" pivot bar that matches the one in the photos. I believe it to be 3/8" thick. Sorry but please note that the ruler is in tenths of an inch. There is a number on the bar (8257 2) this is on the right hand bar and I need the left hand one. Thanks for any help you may ... (cont.)
Home Owner USA
Mar 30, 2016
Home Owner from USA
Mar 30, 2016
Replacement wheel assemblies
I hope that you can help me find replacement wheel assemblies for my patio sliding doors. The doors are made of wood and quite heavy so the wheels need to be metal. The dimensions of the assemblies are 2.125" x 1.125" x .5" and the wheels are 1" x .25" w. I need 4 assemblies.
Home Owner Lake in the Hills, IL
Mar 30, 2016
Home Owner from Lake in the Hills, IL
Mar 30, 2016
Wood patio door lock
I need to replace the lock as when I took it off the plastic item was cracked in half. It was loose and I was going to add wood filler, but it won't help if it's broken. I don't want a keyed lock. June Rubicuski
Home Owner Florida
Mar 30, 2016
Home Owner from Florida
Mar 30, 2016
Quick Learner Miami, Fl
Mar 30, 2016
Quick Learner from Miami, Fl
Mar 30, 2016
Channel balance does not hold up sash
I purchased 4 window channel balances and although I did get the correct ones, I feel there is not enough tension in the spring since my windows won't stay up. Is there a way to adjust or exchange these for ones with more tension?
Home Owner USA
Mar 30, 2016
Home Owner from USA
Mar 30, 2016
Slider door roller replacement
I need to match late 60's slider doors. They are for 4'-0" sections....two of them for an 8' opening. We like the hook on the top. Would also would like to consider two wheels if easier performance.
Quick Learner Alhambra, CA
Mar 30, 2016
Quick Learner from Alhambra, CA
Mar 30, 2016
Replace the balancer for double hung window.
Please advice me the following info for replace of a set of balance. Size window 24
Quick Learner San Martin, CA
Mar 30, 2016
Quick Learner from San Martin, CA
Mar 30, 2016
Patio screen door roller replacement
We need replacements for a patio screen door slider; we ordered the 84-095 moss part and the design is perfect but instead of the width of 15/16 we need it to be 3/4 width. Can you help with this?
Quick Learner Berea, OH
Mar 30, 2016
Quick Learner from Berea, OH
Mar 30, 2016
Tilt in window latch broke
Tilt in window (single hung) inside sash window latch broke. Don't know where to find this to replace. Attached 2 photos.
Home Owner
Mar 30, 2016
Home Owner
Mar 30, 2016
DNS Miami sliding door lock
this door was originally on Weather Shirld sliding patio door. Can you supply replacement locking mechanism shown? Produced around 1990.
Quick Learner Valencia, Ca
Mar 30, 2016
Quick Learner from Valencia, Ca
Mar 30, 2016
Channel Balance Type
Hi, I was hoping I could get some help in determining the channel balance type based on the attached images. I think it might be Series 380. It is a 1/2" Channel Balance
Contractor California
Mar 30, 2016
Contractor from California
Mar 30, 2016
Help in identifying a balance
Please find 5 pictures of the balance. The length is 33 and the width is 1/2. I can't figure out what to order. Thanks in advance for your response.
Quick Learner Georgetown, Texas
Mar 30, 2016
Quick Learner from Georgetown, Texas
Mar 30, 2016
Window Balance
The aluminum part of the balance is 27" long. I have attached pics of the end pieces and the markings. Need help selecting correct balance. Thanks
Home Owner Danville IL
Mar 30, 2016
Home Owner from Danville IL
Mar 30, 2016
Anderson double arm window crank
I am looking for a double armed window system the plate Is 41/2 by 21/4 arms are 17in I have several windows that seem to be stripped inside the plate. Can you help me with what to order ? Thank-you,Dana Thomas
Quick Learner Williamstown, NJ
Mar 29, 2016
Quick Learner from Williamstown, NJ
Mar 29, 2016
SCreen corner removal
how do i remove the broken piece from the corner of the metal screen, it is white doesn't look like plastic more slided i have two screens that are broken at the corner.
Quick Learner Green Bay, WI
Mar 29, 2016
Quick Learner from Green Bay, WI
Mar 29, 2016
82-032, Patio door handle set's lever does not fit lock.
The lever lock on my patio door quit working.The lever was loose and seemed to fall out of the mating door lock slot. (2300-1061) Thinking something was wrong with the handle and door latch lever I ordered a new (82-032) handle assembly.New lever has a plastic end that won't fit into slot of latchin ... (cont.)
Handy Person Illinois
Mar 29, 2016
Handy Person from Illinois
Mar 29, 2016
Mortise Lock
Could you tell me if the vertical latch mortise locks Product Code: 82-223, They are locked in the vertical position , in the un-locked position is the key-way perfectly Horizontal ?
Home Owner Missoula, Montana
Mar 29, 2016
Home Owner from Missoula, Montana
Mar 29, 2016
Single Hung Window Channel Balances
I need to order 2 new Single Hung Window Channel Balances. My windows do not tilt out. I have looked at your website and I think that I need the 34" Series 395 Channel Balances. The question that I have is that I don't know if I should order the 3330 or the 3340 option. I have weighed the windo ... (cont.)
Handy Person Kansas
Mar 29, 2016
Handy Person from Kansas
Mar 29, 2016
Looking for HG04 2006U
Looking for a replacement option (or same part replacement) because the cranks keep falling off. Actually, they never really stayed on. Please help!?!? jim