Viewing all customer Discussions for:
Door & Window

Home Owner Ballwin MO
Feb 23, 2016
Home Owner from Ballwin MO
Feb 23, 2016
I have a broken part on a window, but I am not sure of the part ID.
Can you help me with Identifying and ordering a replacement part? I have not been able to ID any part numbers, but I have an included a photo of the broken part. The middle section of the plastic part has broken and the metal part will not longer stay secure in the plastic part.
Home Owner Georiga
Feb 23, 2016
Home Owner from Georiga
Feb 23, 2016
no stamp on S745-32
my old balance is not stamped with number on it so how do I go about getting the right balance to go with the weight of window
Quick Learner Las Vegas NV
Feb 22, 2016
Quick Learner from Las Vegas NV
Feb 22, 2016
Help with roller part
Hello, Please find attached our rollers for our door which has a Swisco label on it. The roller frame measures apprx. H - 1 1/4" , L - 3 1/8", W - 5/8". These measurements are give or take 1/16". I am unable to locate on your website the appropriate roller other than one that is "close" with pla ... (cont.)
Home Owner Fort Myers, FL
Feb 19, 2016
Home Owner from Fort Myers, FL
Feb 19, 2016
Metal piece that fits into arm control bracket
Hi, I moved into a new house and have old awning windows. One of the windows seemed to have an arm where it was missing a the metal piece that slides into the arm control bracket. I've attached a picture of the piece from one of the arms on the same window. It has a number on it that looks like 6477 ... (cont.)
Handy Person USA
Feb 19, 2016
Handy Person from USA
Feb 19, 2016
Fwd: FW: 5100 Sliding Patio Door Roller Photos
Hi, I hope that you can help me, do you know these parts ? can generic rollers available at Lawes be used for any sliding doors, mine are Wausau 8' tall balcony glss doors very heavy. Let me know if you have any questions. thank you Nada K.
Handy Person Naperville Illinois
Feb 19, 2016
Handy Person from Naperville Illinois
Feb 19, 2016
Row Casement window operators
Where do I get actual parts or substituted replacement parts. Windows are from 1995 I'll need about 7 right handed and 7 left handed.
Home Owner Oldsmar Fl
Feb 19, 2016
Home Owner from Oldsmar Fl
Feb 19, 2016
need help in naming and ordering part
Hi. I need help. We have Alcon windows in our home. Replacements parts in Florida are impossible to find. These parts are old and brittle. I do not know how you call these... Our home was built in 1993. This part seems to be located at the bottom of each window for water to exit. This specific win ... (cont.)
Quick Learner florida
Feb 19, 2016
Quick Learner from florida
Feb 19, 2016
channel balance option choice
why not get a 2140 instead of a 2130 , for the sash weight ?
Home Owner Ocala, Florida
Feb 19, 2016
Home Owner from Ocala, Florida
Feb 19, 2016
Only marking on balance is 28 4 CALDWELL. EM
Spoke to Tim yesterday. Returning 2 balances I ordered previously, wrong length and the ends have ears ( tabs ). The originals don't . My originals are 29 inches long. Hope the pictures are helpful to identify the old balances so I can order the correct replacements.
Quick Learner West palm beach florid...
Feb 19, 2016
Quick Learner from West palm beach florida
Feb 19, 2016
Pgt window lock
Can you please tell me your replacement part number for tjis pgt window lock?
Home Owner USA
Feb 19, 2016
Home Owner from USA
Feb 19, 2016
Sash Identification
I have a sash support that has a broken cord. I want to replace the entire assembly. Attached are some photos of the sash. At the bottom of the sash support are pullys and at the bottom of the spring are pulllies. The sash is
Quick Learner Mechanicsburg pa
Feb 19, 2016
Quick Learner from Mechanicsburg pa
Feb 19, 2016
Double lock. Double hung CertainTeed
I need 3 of these. The screws were also stripped out. Some one tried to break in. PleSe help
Quick Learner USA
Feb 19, 2016
Quick Learner from USA
Feb 19, 2016
Loose tilt latch fit.
I need some of your part numbers 26-243 and 26-244. I watched your video on how to replace them. On my windows, Traco Power IIs, the tilt latches fit sloppily and not tightly as shown in your video. They still function, but I am wondering if it is normal for these to fit loosely, or if there ... (cont.)
Quick Learner USA
Feb 19, 2016
Quick Learner from USA
Feb 19, 2016
ID Awning operator
Can you help me find this operator? elbow-to-elbow is 15-7.8"
Quick Learner daphne al
Feb 18, 2016
Quick Learner from daphne al
Feb 18, 2016
Spiral Balance Repair
I found and read carefully your discussion with Quick Learner posted June 1, 2015. This is closest situation to mine. I have GA single hung builder grade installed 1997 and balance has failed. His pics look like mine. After screwing in the top - you say to let the spiral drop down. Does gravity a ... (cont.)
Handy Person Colorado
Feb 18, 2016
Handy Person from Colorado
Feb 18, 2016
Window crank replacement - old Truth Hardware
Need to fix this with same parts or something else that would work and match. Help Please
Home Owner Florida
Feb 18, 2016
Home Owner from Florida
Feb 18, 2016
Sliding glass patio door approx 1997
Looking for the bottom glass sliding patio door guides from a Florida home built in 1997
Professional Naperville, IL
Feb 18, 2016
Professional from Naperville, IL
Feb 18, 2016
Aluminum glazing bead (stop)
I need this aluminum glazing bead to reglaze an 5/8 oa igu in a wood sash. the part of the glazing bead that goes into the sash and rests between the edge of glass and wood (the long flat part that is sandwiched between glass and wood) is approx 3/4''. the part that is folded over and snaps into th ... (cont.)
Quick Learner New York
Feb 18, 2016
Quick Learner from New York
Feb 18, 2016
Storm door mortise lock
What is the replacement for a Pado 0794 storm door lock?
Home Owner Los Angeles
Feb 18, 2016
Home Owner from Los Angeles
Feb 18, 2016
exact glazing bead
Hello, I have Milgard aluminum windows dark bronze almost black 20 years old, needs new beads. The 55-017 is the closest i matched on. Were these used on these kind of windows or do i need to get Milgard part? Will your bronze color be close to dark bronze/black. i need to order for multiple win ... (cont.)