Viewing all customer Discussions for:
Door & Window

Handy Person Virginia
May 14, 2015
Handy Person from Virginia
May 14, 2015
Tandem roller for sliding door
Looking for help in determining the roller set needed for a homeowners' door. I have pictures that I can reply with. Door glass is etched with herculite, I believe it to be a peach tree door. Thanks in advance
Home Owner Belleville, Il
May 14, 2015
Home Owner from Belleville, Il
May 14, 2015
1982 weathershield casement windows
I have been redoing a house my father built and I am having trouble finding replacement exterior glazing beads for the weathershield casement windows. The original are vinyl but some were replaced with aluminum around 1994. I spoke with weathershield and they don't make them anymore. Does anyone sti ... (cont.)
Quick Learner Quincy, MA
May 13, 2015
Quick Learner from Quincy, MA
May 13, 2015
Need a size arm 4'
I bought from you the Rear Mount" Dyad Split Arm Operator(1) 39-187 : Sash Dyad Crank, 5" (1) 39-188 : Sash Dyad Crank, 5", the arm was too long so the window did not close all the way. I was wondering if you have any different size arms that are about 4' or 4 1/4' inches long or might know how to g ... (cont.)
Quick Learner san diego
May 13, 2015
Quick Learner from san diego
May 13, 2015
31.5" long channel balance
Hi, I need one balance replacement as the cord is torn, looking at your website the closest one i think is the series 385 or 380, please compare to photo cl/Series-385-Channel-Balances. the length is also unclear as I measured 31.5" and you have 31 or 32.
Home Owner USA
May 13, 2015
Home Owner from USA
May 13, 2015
Neutral top tilt latch
The latches pictured are 2 1/4" screw holes on center and 3 3/8" in total length. Do you have a replacement for these?
Quick Learner philadelphia
May 13, 2015
Quick Learner from philadelphia
May 13, 2015
Corner of Old Storm Windows and Screens.
I know this is a long shot... but I'm trying to figure out how to fix several screen and window frames from our triple track windows. I saw one of your videos online and it seems I need new corner keys but I don't know how to know what type. Am I on the right track?
Quick Learner Virginia Beach VA
May 13, 2015
Quick Learner from Virginia Beach VA
May 13, 2015
82-225 with raised keyway?
I need a replacement lock mechanism, the same or similar to your 82-225. But the part I need has a raised keyway, not flush or recessed. Can you tell me if your part 82-225 has the raised keyway, or if you have one that does? Thank you.
Handy Person Michigan
May 13, 2015
Handy Person from Michigan
May 13, 2015
truth casement window operator
part look like the old style 39-013 and number printed 05262005 stamp 45251.arm length 13.5 inch.
Quick Learner Myrtle Beach, SC
May 13, 2015
Quick Learner from Myrtle Beach, SC
May 13, 2015
coil balance S140-23
i bought your: S140-23 coil balance the ones I have pulled out are labeled: 3.0 35" P (there are 2 of these coils) and 4.0 35" P ( there is 1 of these) I have already installed what I ordered but the window sash is not moving without me using a ton of force. Also; I installed the new coi ... (cont.)
Home Owner New Jersey
May 13, 2015
Home Owner from New Jersey
May 13, 2015
Anderson sash balance 11600-17
I want to replace four, balances are marked: 11600-17 E20 9#31 5 85
Home Owner Pennsylvania
May 13, 2015
Home Owner from Pennsylvania
May 13, 2015
Anderson Part 7191-33
Looking for the pictured part. Casement Operator Cover. Anderson Window. It has 7191-33 stamped on the inside. There is only one hole not 2 as pictured on your site. Also need operator handle. Need 3 of each. These are from at least pre-1987 manufactured windows.
Home Owner
May 13, 2015
Home Owner
May 13, 2015
Andersen Operator Rod
The current operator in our windows is 15", same as the long arm. This barely fits, because the rod has holes in the end to attach t the window, not a bracket. Does the 15" (39-390) have a bracket at the end? Are there any other options for the rod? I'd rather not go with the short arm unless necess ... (cont.)
Quick Learner Lawrenceville, nj
May 13, 2015
Quick Learner from Lawrenceville, nj
May 13, 2015
Jeld a Wen window sash pivot
26-310..any one know if this will fit a Jeld a Wen window?
Quick Learner Milford, CT
May 13, 2015
Quick Learner from Milford, CT
May 13, 2015
Anderson Crank
I am trying to replace a crank. The parts numbers I can see are F-9400-8A, C-9400A. The teh shaft is 8 1/2" long and the base is 5" wide.
Quick Learner
May 13, 2015
Quick Learner
May 13, 2015
Home Owner
May 13, 2015
Home Owner
May 13, 2015
Jeldwen crank cover
We have several windows that need replacement crank covers and it seems that JELD-WEN windows do not support this part any longer. Could you provide some help on where to locate these?
Handy Person Greenwood Village, CO
May 13, 2015
Handy Person from Greenwood Village, CO
May 13, 2015
Quick Learner USA
May 13, 2015
Quick Learner from USA
May 13, 2015
Need various replacement window parts
We have about 7 window that are in need of replacement parts and wondering if you could help in identifying parts we may need. The window are at our home at the New Jersey shore. Over the years the salt air has corroded most of the exposed metal parts leaving us with windows that we can not ope ... (cont.)
Home Owner Fonda
May 13, 2015
Home Owner from Fonda
May 13, 2015
Wenco sliding patio door corner
I emailed you on Saturday about corner pieces for my sliding screen door. I wasn't expecting a reply seeing it was Saturday. But I managed to get part of the corner pieces out of the frame by reading your website. Attached is a photo of what I have. I did take it to a glass repair store who kind of ... (cont.)
Home Owner Thomasville, GA
May 13, 2015
Home Owner from Thomasville, GA
May 13, 2015
Jordan window balances
I have to replace the balances on two Jordan windows (total of 4 balances). The balances are are 29" in length and have "28 4" stamped on them. Can you recommend the correct parts and clips?