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Viewing all customer Discussions for:
Door & Window

Home Owner Dewitt, MI
Sep 30, 2014
Home Owner from Dewitt, MI
Sep 30, 2014
3046 Andersen double hung
How do I identification which sash balance to use on a 3046 Andersen window?
Quick Learner Sacramento,CA
Sep 29, 2014
Quick Learner from Sacramento,CA
Sep 29, 2014
Spiral window balance replacement.
Is it possible that if you have a beefer balance it would over power the window? How do I know which one is the right one for the weight of the window sash? My bottom window sash is 33" w x 23" h. The balance is 22" long and I think it's 5/8". All of my window balances broke and I was thinking t ... (cont.)
Home Owner Cincinnati
Sep 29, 2014
Home Owner from Cincinnati
Sep 29, 2014
Warped channel for snap in glazing
Hi, Just moved into a house with a lot of Andersen Windows. There are a few on the east side of the house (lots of sun?)whose bottom snap in vinyl glazing has popped out. It "seems" as if the channel that the glazing snaps into is warped to the point that the glazing will not "snap in" anymore. ... (cont.)
Quick Learner
Sep 29, 2014
Quick Learner
Sep 29, 2014
tilt window block & tackle balance
I have a tilt window with a plain channel and looks very much like the 765 series. It is 21 inches long and on the channel it says w 20 3 ex cmcl. From that info my guess was I should order the 20-3 option and just want to confirm if that is correct. Thanks
Quick Learner Colorado
Sep 29, 2014
Quick Learner from Colorado
Sep 29, 2014
The drilling part for a plunger
Do you free hand the drilling or us a jig when drilling the hole for the plunger
Quick Learner Downington, PA
Sep 29, 2014
Quick Learner from Downington, PA
Sep 29, 2014
Truth operator identification
need to replace two window cranks (left an right) from a certainteed bay window. it's stamped truth on it and the number on the bottom is 31368.the extension arm is 5 1/8" long. need to replace entire unit(window and sill attachment). can you help or do i need to try to send pics?....pleeeeze ... (cont.)
Handy Person rhode island.
Sep 29, 2014
Handy Person from rhode island.
Sep 29, 2014
Nuprime windows
Trying to repair a couple ancient Nuprime windows in my father's old house, where the channel pieces have decomposed. The channel itself is a 1/2" w aluminum channel which is stamped "3030). The top sash guide (now broken) is stamped "3031". Having trolled your website, I believe that the Top sas ... (cont.)
Handy Person Dayton OH
Sep 29, 2014
Handy Person from Dayton OH
Sep 29, 2014
Need both the attached image, and the matching one
In addition, need at least one 39-155, and may buy extras to have when the others give out. Can you provide these items?
Professional Xenia, OH
Sep 29, 2014
Professional from Xenia, OH
Sep 29, 2014
Capitol Window Keeper
Commercial window latch keeper, due to window expansion and weatherstrip issues we need something at least 1-3/8" deep to secure the windows. Any ideas for our customer would be helpful.
Home Owner USA
Sep 29, 2014
Home Owner from USA
Sep 29, 2014
bathroom stall latches
Will you please provide replacement parts for these bathroom stall latches. Part # 1380-H.
Quick Learner California
Sep 29, 2014
Quick Learner from California
Sep 29, 2014
Help finding Spring balance
15in x 0.5 in. 1402 weight. Need a match.
Home Owner USA
Sep 29, 2014
Home Owner from USA
Sep 29, 2014
Can You Find These Corner keys
Can you take a look at these pictures and tell me if you have a replacement corner key?
Quick Learner columbus, ohio
Sep 29, 2014
Quick Learner from columbus, ohio
Sep 29, 2014
spiral balance tilt window repair
I have 19yo windows... with spiral balance-tilt windows. all open hard. a couple of balances have broke away at top... plastic inside window tracks broke. I disassembled one window and spiral mechanism (blue tip). spiral removed completely and sticky gunk cleaned off. I used a plastic drywall t ... (cont.)
Home Owner Columbia, SC
Sep 29, 2014
Home Owner from Columbia, SC
Sep 29, 2014
Help finding my coil balance
need quote of the price and shipping. I am not able to find manufacturer of my windows
Quick Learner Seattle
Sep 29, 2014
Quick Learner from Seattle
Sep 29, 2014
Window channel balance, doesnt use your shoes
I need help deciding whether my existing window channel balance is a series 351 or series 390. The channel balance is 22 inches long and 0.5 inch wide. The problem is the bottom shoe. It measures 1 1/16 inch and its shape does not seem to match either 15-001 or 15-002 shoe. I included picture o ... (cont.)
Contractor New Jersey 07442
Sep 29, 2014
Contractor from New Jersey 07442
Sep 29, 2014
Stop for patio door
Please let me know if you find this
Home Owner Key Largo
Sep 29, 2014
Home Owner from Key Largo
Sep 29, 2014
Square cut corner for screens
Trying to find replacement parts for PGT screens. Product Code 95-205 seems like the right size. Would you be able to confirm that based on attached photo? Only one side of the corner piece is remaining in the photo.....thnx
Handy Person USA
Sep 29, 2014
Handy Person from USA
Sep 29, 2014
Screen corner keys
Corner Key Identification. Thank you.
Landlord USA
Sep 29, 2014
Landlord from USA
Sep 29, 2014
Need Help with Parts Identification
I need help identifying the correct balancer and pivot bar parts for 2 separate homes. In one home, I have three windows that need new left/right balancers on the upper sashes. The current balancers look to be the same for all three sets of windows, however, two sets of windows are slightly larger ... (cont.)
Quick Learner CA
Sep 29, 2014
Quick Learner from CA
Sep 29, 2014
Please help identify casement window parts
We need to replace (1) white cranks with 5/16 bore size, (2) case for the crank since ours is cracked (around 5.25 inches wide, 1.1 inches deep, 1.5 inches height) and (3) window opening gear assembly (see explanation below). On one of the windows, the window opening gear assembly is broken (se ... (cont.)