Viewing all customer Discussions for:
Door & Window

Landlord Park HIlls, KY (Cincin...
Apr 22, 2014
Landlord from Park HIlls, KY (Cincinnati)
Apr 22, 2014
lock and keeper "SEASON-ALL"
Hi,The current lock and keeper have "SEASON-ALL" stamped onto the front.If you have this part I'd like to return the wrong ones and get 8 of the right ones.Thank YouBrian L
Quick Learner USA
Apr 22, 2014
Quick Learner from USA
Apr 22, 2014
window balance
I am looking to replace a window balance, but am unsure of which one is the correct part. Would you please let me know if you can help me by the numbers on the one below?
Home Owner Hawaii
Apr 22, 2014
Home Owner from Hawaii
Apr 22, 2014
Replacement channel balance
My windows are stamped Empire Pacific 1985 and original since home built in 1988. Some balances are stamped 1830 and others are stamped 1940. Can you assist with purchase of 4 each replacements for the 1830 and 12 each of the 1940 channel balances? Thank you
Home Owner Castle Rock, CO
Apr 22, 2014
Home Owner from Castle Rock, CO
Apr 22, 2014
Sash Balance
Hello, I am trying to determine the weight to use on my balance. From the pictures on you products, I have determined that I may need the 33" Series 380 Channel Balance Product Code: S380-33. I am not sure which sash option to choose. The stamp information on my balance states: "32 3 GQ CA ... (cont.)
Handy Person REISTERSTOWN, MD 21136
Apr 22, 2014
Handy Person from REISTERSTOWN, MD 21136
Apr 22, 2014
NEED ENTRYGARD STRIKER
I HAVE 12 ENTRYGARD LOCKS (40264) WITH LUGS AND STRIKERS. I HAVE 1 BROKEN STRIKER TO REPLACE. THESE STRIKERS ARE MOUNTED TO THE UPPER SASH AS EXPECTED. MY PROBLEM IS WITH THE WINDOW CLOSED THE STRIKER IS TOO LOW FOR THE LOCK TO ENGAGE THE STRIKER. ARE THERE SHIMS AVAILABLE TO RAISE THE STRIKER S ... (cont.)
Home Owner Gainesville, GA
Apr 22, 2014
Home Owner from Gainesville, GA
Apr 22, 2014
window grill clip 55-184
What is the diameter of the clip hole / pin
Quick Learner Columbus, OH
Apr 22, 2014
Quick Learner from Columbus, OH
Apr 22, 2014
Counter Balance
Home build in mid 80's. Attached is picture with stampings, 11600-17 by logo and J39 5#27 8 87 on opposite side. What part number can I use to buy replacements. Thank you.
Quick Learner Newman Ca
Apr 22, 2014
Quick Learner from Newman Ca
Apr 22, 2014
Storm Door parts
*2004 PPG Herculite (storm door) *its the piece right in the center of the picture, between the screen and the glass *the part the holds the glass is broken so it stays slid down *can you please email me any information you might find? Thank You
Quick Learner Taunton, MA
Apr 22, 2014
Quick Learner from Taunton, MA
Apr 22, 2014
Sash Lock
Hi, Do you sell this sash lock? It's 1 5/32" long and 5/32" wide. Thank you.
Home Owner Temperance MI
Apr 22, 2014
Home Owner from Temperance MI
Apr 22, 2014
Coil Balance
Hello, Need some advise. The current coil balance on my window has 2 springs each side (see picture). Using your calculation, window size = 20.75" x 33.5", double insulated, the window sash calculation comes out to 8lb per side. This means i can go with a single 8lb spring each side.Correct or sh ... (cont.)
Home Owner USA
Apr 22, 2014
Home Owner from USA
Apr 22, 2014
Quick Learner Toronto
Apr 22, 2014
Quick Learner from Toronto
Apr 22, 2014
Truth entry guard
Hello, I was wondering if you might be able to identify this part for me? The number stamped on the crank piece is 20810 and the # stamped on the underside of the end piece is 20545 I've attached a jpeg. Thank you Martin
Home Owner Texas
Apr 22, 2014
Home Owner from Texas
Apr 22, 2014
Vinly Glass bead replacement
I had hail damage to my vinly glass bead. The bead is 1/2 inch wide and 3/8 inch high with a small lip of 1/16 inch. I cannot find a manufacturer mark or name for the bead or for the window.
Handy Person
Apr 22, 2014
Handy Person
Apr 22, 2014
Neutral window latch
I need right and left hand window latch. What does mean neutral latch?
Quick Learner New York
Apr 22, 2014
Quick Learner from New York
Apr 22, 2014
window balance
we are not sure of color tip of balance window sash size is 36 by 38 it is a spiral it is 33 inches long it has numbers on side of tube DW B 1 Thank you for your time
Home Owner Windsor Ct.
Apr 21, 2014
Home Owner from Windsor Ct.
Apr 21, 2014
casement hardware to be repaired
I have a large casement windows that need to be repaired. the cranks needs to be replaced (left and right) as well as the left track. The serial number is 07701-00 R/H (this is the unit I need the track for. I also need to replace the track for that crank. Both cranks are missing the wheel th ... (cont.)
Home Owner USA
Apr 21, 2014
Home Owner from USA
Apr 21, 2014
Pivot bar
Attached is a picture of a pivot pin i need from an unknown window manufacturer. can you help?
Home Owner Benton City, WA
Apr 21, 2014
Home Owner from Benton City, WA
Apr 21, 2014
Replacement rollers for screen door
Hi, the pictures are for the rollers on my SGD screen door- they have broken (the attachment posts on the adjusting block broke)- I am looking for a much sturdier roller that I could use for this door - the door opening for the roller is 3"x3/8". Also, my door has two rollers on both top and bott ... (cont.)
Quick Learner Queen Creek, Arizona
Apr 21, 2014
Quick Learner from Queen Creek, Arizona
Apr 21, 2014
Take Out Clips
I have a few Channel Balances missing Take Out Clips missing on my windows. The dimensions of the Channel Balances are: 27 7/8" (L) & 5/8" (W). What of Take Out Clips would I use to re-install the window, so that I may order the part from your website? I tried to find the part locally, but was unabl ... (cont.)
Quick Learner Laurens, NY
Apr 21, 2014
Quick Learner from Laurens, NY
Apr 21, 2014
Do I need the optional cover for the crank mechanism?
I need a left hand crank mechanism, #39-146 My old cover is broken and looks like part #39-154. Do I need this cover or will the cover shown with the new mechanism fit properly under the old sash. Thanks, Allen