Viewing all customer Discussions for:
18-002 Top Sash Guide, Keller
18-002 Top Sash Guide, Keller

Handy Person from Georgia
Nov 30, 2021
Single hung aluminum windows (circa 1977)
Old house needs fix-up and I'd rather not do a total replacement. Are these fixable and if so, how?

Home Owner from Annapolis
Jan 8, 2020
Window winder for my window
Please help

Quick Learner from Sebring
Sep 25, 2019
Storm door window slide helps keep window level when raising
We need help finding this part for window on storm door

Home Owner from PA
Jan 14, 2019
Window spiral balance and lock
I am looking for a 3 window spirals balance and 3 top locks. Please include price how long for shipping and if you have the piece can i place the order over the phone.

Home Owner from USA
Nov 7, 2018
Sash guide
Old aluminum window, need guide on bottom. 1st picture is the broken one, third picture is what it looks like. Wayne

Quick Learner from Oviedo, FL
Feb 13, 2015
Window balance replacement
I have a Keller window, do now know which model number but it had spiral balances at one time. The old spiral balances are gone so I have nothing to compare. How can I determine which balance to buy and what hardware, and what length?

Home Owner from USA
Dec 13, 2013
"Sash clip" part identification
I need to order these for 3 identical windows. Length of the spiral balance tubes is 27" diameter looks like 3/8". Looking at the photos you have on your website, my balance tubes closely resemble the 301 series. What do I need to order? Also, same windows have Keller window lock 90-028. Tha ... (cont.)

Home Owner from Knoxville, TN
Oct 23, 2013
Spiral Balance and related parts
Dear Sir/Madam, My name is Oscar Franzese and I am a customer of your company (I

Handy Person from St Louis
Mar 5, 2013
windows cant stay up
I am renovating a home and the windows do not stay up. Can you tell by the pictures what sash balance I need to replace these?

Handy Person from Imperial, MO
Jan 18, 2013
Do I need the Series 200?
Paul, thank you for finding the discrepancies in my order. I'm not sure which balances and guides I need. Attached are photos of what I have. I hope this gives enough information to get the correct parts. I originally ordered series 200 but you thought I might need 303. Please email me with an ... (cont.)

Quick Learner from Loveland Colorado
Jun 22, 2012
spiral balance shoe and sash guide?
Hello, I need to replace the spiral balances in my windows. I need a 15" spiral balance but I am not sure about the shoe or sash guide. I attached 2 pictures. One is the spiral balance. The second picture is of the side of the sash which has a 5/8" channel along the side. It has 2 holes in th ... (cont.)