Viewing all customer Discussions for:
18-171 Stepped Sash Guide, Alpine
18-171 Stepped Sash Guide, Alpine
Home Owner
Los angeles
Oct 7, 2025
Home Owner from Los angeles
Oct 7, 2025
Top sash guide
Please, locate the replacement for this part.
Quick Learner
Minden, Nevada
Oct 7, 2025
Quick Learner from Minden, Nevada
Oct 7, 2025
broken plastic stop piece in top of "NAMI" window corner for Caldwell Block and Tackle Channel Balances to stop against.
The Caldwell block and tackle channel balances in my "NAMI" windows have had the string in the system breaking recently and several of them have recoiled upward so strongly that the balances have completely broken off the plastic stop part attached inside the window frame at the top corner on each s ... (cont.)
Quick Learner
Fontana, california
Sep 29, 2025
Quick Learner from Fontana, california
Sep 29, 2025
Hung window parts
One of the hung window balance and I believe what is called a sash cam are broken. I would like to replace both sides parts. But I unable to identify the exact parts. Pleas help, picture attached. Thanks
Home Owner
California
Sep 27, 2025
Home Owner from California
Sep 27, 2025
Vinyl window panel part
I need to purchase two of these plastic parts. There's one on each side of the window, they latch onto the balance.
Home Owner
California
Sep 21, 2025
Home Owner from California
Sep 21, 2025
Looking for Part at top of window itself
I'm trying to find this part which is located at the top of the window on each side. The top section of this part broke off and won't catch on the balance. I think I need to unscrew it and replace it with a new one. ??
Quick Learner
Sep 19, 2025
Quick Learner
Sep 19, 2025
need this part
I'm looking for this part. See attached
Quick Learner
Redmond WA
Aug 30, 2025
Quick Learner from Redmond WA
Aug 30, 2025
2-screw pivot lock shoe / sash guide for tilt windows.
the window was installed 2009 by Camwest in the community Perrigo Heights in Redmond WA domensions of the part: the total hight: 2.16'' (top part 0.78'', lower part 1.37) width: 0.59'' depth: 0.59'' if no replacement is available, I do have the lower part (last picture), so something fitting the to ... (cont.)
Home Owner
Spokane Washington
Aug 28, 2025
Home Owner from Spokane Washington
Aug 28, 2025
3/8 inch sash guide for window balance
hello, One side of my windo has a broken sash guide. i reviewed your parts and i only see 5/8 inch but mine measures as 3/8 inch (see photof intact guide) and i am concerned it wont fit my window. please advise
Handy Person
california
Aug 15, 2025
Handy Person from california
Aug 15, 2025
balance rail top clip on window
trying to figure out what to order. thanks
Home Owner
Seattle 98115
Aug 7, 2025
Home Owner from Seattle 98115
Aug 7, 2025
Alside window, Fairfield series
I'm interested in purchasing a set of 2 counter-balances for Alside Windows, Fairfield Series. The length of the channel in 26 inches. I also need the plastic brackets that mount on the sash and engage with the counter-balance, and I have photos but the site limits me to 5 photos only. Thank you ... (cont.)
Home Owner
Spokane wa.
Aug 7, 2025
Home Owner from Spokane wa.
Aug 7, 2025
23-4 RL. B.S.I
Picture are of a balance for a double pane vinyl window. No markings on the windows to identify the maker. No markings on glass.
Home Owner
Reno, NV
Jun 24, 2025
Home Owner from Reno, NV
Jun 24, 2025
Kinro windows
Hi, my home has Kinro windows and I have several questions for you. My home is 20 years old. One of the wondow balances finally broke. These things are constantly popping up when you open or close the windows. Where we live here in Nevada, the dust (as you can see) is constantly getting into the wi ... (cont.)
Home Owner
Eastvale, CA
Jun 2, 2025
Home Owner from Eastvale, CA
Jun 2, 2025
Landlord
Milpitas, California
May 9, 2025
Landlord from Milpitas, California
May 9, 2025
33 2 BSI on channel
My window was stuck and not able to open. After watching your tube, I am able to take out the window, however I don't know which part to order. I don't have another exact window to compare (the other one, channel does not shoot up, completely stuck). It's a different issue, I may send separate reque ... (cont.)
Home Owner
San Jose, CA
May 7, 2025
Home Owner from San Jose, CA
May 7, 2025
86 26-6 Markings
86 26-6 FA5 CMC
Home Owner
Myrtle Creek, Oregon
May 6, 2025
Home Owner from Myrtle Creek, Oregon
May 6, 2025
broken right channel guide
The right channel guide cord is broken and the right top sash guide is broken. Also the right take out clip is bent and needs replaced. The number stamp on the right and left channel guides is the same. The window weight is about 15 pounds. Do you think I should replace both channel guides? ... (cont.)
Quick Learner
May 4, 2025
Quick Learner
May 4, 2025
Extended-Travel Channel Balance Quote
25 11/16 long stamp is 25 5 BSI PK manufacturer is Millard I need Four of these I also included a picture of the plastic bracket attached to the window, not sure if you sell those but would like Qty 4 of those
Quick Learner
upland ca
Apr 28, 2025
Quick Learner from upland ca
Apr 28, 2025
not sure which balance is right
However I have 4 windows all the same. I took apart two window's, one had 2630 and the other 2640 . I also do not inderstand the lenght. According to some vedios the lenght of the balncer should be below the top enjection clip. These are 3" above the clip The lenght of the metal is 27? They seem to ... (cont.)
Quick Learner
Mar 25, 2025
Quick Learner
Mar 25, 2025
need help with balance and guide
Hi, I need help identify the balance and the plastic guide. Metal channel is 24"
Quick Learner
Mar 15, 2025
Quick Learner
Mar 15, 2025
Help identify top sash guide
Hello, Do you guys sell these top sash guides? Please see attached photos. I tried looking on your website but I don't see the exact same one. Thank you.