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18-171 Stepped Sash Guide, Alpine

Hi, I just replaced my channel balance but it is still not working and I noticed the plastic guide at the top of the window is broken. Can you help me identify this part?

Several window balancers have failed and need replacement. I'm not sure which part or series I need to order. Also, the sealed window glass on several windows has separated from the vinyl frame and I need to know how to ID the exterior trim piece securing the window to the frame. Any and all help/di ... (cont.)

Hi: My house was built in 2002 and sure enough I don't find this broken sash guide. It has a width of 5/8" and length ~2". Can you tell 18-008 is a good replacement? Thanks. Keith

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I am ordering two “28" SERIES 385 CHANNEL BALANCE 2740 on your web site. At the same time, I also need to order two plastic parts which are on the top of the window channel and screws which install the parts (please see attached 3 photos). Nevertheless, I could not find them on your web site ... (cont.)

Please help me match this 5/8 inch wide sash guide for replacing in 7 of my windows. Home built in 2003.

I need to replace the plastic clip that is being held by the two screws. Do you sale these and what is the name?

I need help identifying what I need as well as extra parts that attach to the physical window as they're 20+ years old and are hard to open/close.

This is the good one from a single hung window

Please, locate the replacement for this part.

The Caldwell block and tackle channel balances in my "NAMI" windows have had the string in the system breaking recently and several of them have recoiled upward so strongly that the balances have completely broken off the plastic stop part attached inside the window frame at the top corner on each s ... (cont.)

One of the hung window balance and I believe what is called a sash cam are broken. I would like to replace both sides parts. But I unable to identify the exact parts. Pleas help, picture attached. Thanks

I need to purchase two of these plastic parts. There's one on each side of the window, they latch onto the balance.

I'm trying to find this part which is located at the top of the window on each side. The top section of this part broke off and won't catch on the balance. I think I need to unscrew it and replace it with a new one. ??

I'm looking for this part. See attached

the window was installed 2009 by Camwest in the community Perrigo Heights in Redmond WA domensions of the part: the total hight: 2.16'' (top part 0.78'', lower part 1.37) width: 0.59'' depth: 0.59'' if no replacement is available, I do have the lower part (last picture), so something fitting the to ... (cont.)

hello, One side of my windo has a broken sash guide. i reviewed your parts and i only see 5/8 inch but mine measures as 3/8 inch (see photof intact guide) and i am concerned it wont fit my window. please advise

trying to figure out what to order. thanks

I'm interested in purchasing a set of 2 counter-balances for Alside Windows, Fairfield Series. The length of the channel in 26 inches. I also need the plastic brackets that mount on the sash and engage with the counter-balance, and I have photos but the site limits me to 5 photos only. Thank you ... (cont.)

Picture are of a balance for a double pane vinyl window. No markings on the windows to identify the maker. No markings on glass.