Viewing all customer Discussions for:
15-015 Pivot Shoe, 17/32" Thick
15-015 Pivot Shoe, 17/32" Thick
Home Owner
Aug 13, 2025
Home Owner
Aug 13, 2025
No markings
I could not find markings on the balance nor shoes nor does the spiral balance have a color tip on it. Window is difficult to open, does not stay open. Spiral balance will not stay in shoe as the screw mount on shoes is broken. Don't currently know how to remove shoes for closer look ... (cont.)
Home Owner
Massachusetts
Aug 4, 2025
Home Owner from Massachusetts
Aug 4, 2025
Bottom Sash Broken
Hi, The bottom sash itself is broken on my standard 32x52 double hung vinyl window. I cannot find any labels or identification marks as to the what window make or model is. I have no idea how to remove the sash from the metal spiral mechanisms on the sides and I don't want to cause additional dama ... (cont.)
Contractor
Delaware
Jul 29, 2025
Contractor from Delaware
Jul 29, 2025
Pivot shoes
Need some help identifying the model of pivot shoes I need for repair of 4 windows.
Quick Learner
boston
Jul 28, 2025
Quick Learner from boston
Jul 28, 2025
pivot shoe
need a new pivot shoe but not sure which to get.
Home Owner
Womelsdorf Pa 19567
Jul 22, 2025
Home Owner from Womelsdorf Pa 19567
Jul 22, 2025
window balancer
The metal tube part is 25 inches long and slightly over 1/2 inch diameter . the guide in the end of the tube is red plastic. The shoe is about 2 inch from top to bottom and the width of the channel closest to the window where the shoe is , is about 13/16. Can I purchase a relacement for these and I ... (cont.)
Home Owner
Oklahoma
Jul 20, 2025
Home Owner from Oklahoma
Jul 20, 2025
Tilt Window Parts
I bought spiral balances from you to replace rusty parts on a tilt window. It seems I also need new pivot bars and locks, as the old pivot bars rusted away and left rusty stubs in the pivot locks. I think your 15-05 locks look like a good match, and 17/32 matches the old locks closely. I am not sur ... (cont.)
Quick Learner
Jul 18, 2025
Quick Learner
Jul 18, 2025
Parts
Hi, would you be able to reference these parts I need to order? I could not find them on your comprehensive website. See attached photos. 1) Tilt latch clip 1 1/4 wide by 1 1/2 - 2’ long 2) blue plug
Home Owner
San francisco
Jul 8, 2025
Home Owner from San francisco
Jul 8, 2025
Window balancer
Marking on balancer. 29B and BS1
Quick Learner
Newark NJ
Jun 24, 2025
Quick Learner from Newark NJ
Jun 24, 2025
Replacement Pivot Shoe
Looking for replacement pivot shoes for older windows
Landlord
Philadelphia Pennsylva...
Jun 20, 2025
Landlord from Philadelphia Pennsylvania
Jun 20, 2025
There are no visible markings or part numbers on the hardware or Windows
The metal spiral lifter measures 32 in exactly. The plastic piece that receives the window U channel tab is a blue circle
Handy Person
Longmeadow MA
Jun 17, 2025
Handy Person from Longmeadow MA
Jun 17, 2025
Window Tilt Pivot Lock Shoe
Need 12 pivot lock shoe replacements. Dimensions are 17/32” thick x 1-1/4” width x 1-15/16 H shoe Shoe Hole 5/16” x 3/16” and nub 3/16
Handy Person
California
Jun 6, 2025
Handy Person from California
Jun 6, 2025
Aluminum window pivot bar, pivot shoes and retainer button
need two pivot bars pivot shoes and retainer button
Quick Learner
Apr 29, 2025
Quick Learner
Apr 29, 2025
Help to Identify and Purchase Balance Tips
Good morning, I need to purchase two balance tips for my kitchen window and was hoping you could help me with this. Here is the information I have about these balance tips: the tubes (where the spiral goes into) are 16” long, 9/16” wide, with a white tip; they fit into pivot shoes that ... (cont.)
Quick Learner
Apr 28, 2025
Quick Learner
Apr 28, 2025
Spiral balance hardware ID
Looking to replace this hardware.
Quick Learner
Midlothian, VA
Apr 24, 2025
Quick Learner from Midlothian, VA
Apr 24, 2025
Pivot lock shoe
Hi. The window sticker is labeled: VM Cincinnati, OH Serial#: 92-36249 - 03 The blue piece cannot be found. Thank you so much!
Handy Person
Lockport NY
Apr 22, 2025
Handy Person from Lockport NY
Apr 22, 2025
Double hung window replacement, spring balance
I'm looking for replacement spring balances for double hung windows. I need enough for maybe 4 to 6 windows. I don't know the name brand they were installed in 1986 otherwise very good windows. The blue attachment you see in the photo runs inside the length of the metal tube and it's the blue plasti ... (cont.)
Quick Learner
Virginia
Feb 21, 2025
Quick Learner from Virginia
Feb 21, 2025
Vinyl window guides
I am trying to order these two window guides, but I cannot find them in your catalog.
Contractor
Frederick Maryland
Feb 20, 2025
Contractor from Frederick Maryland
Feb 20, 2025
Spiral balance
Hello Attached are a few pictures from the window. The problem is, the bottom sash will not stay when open so I’m sure it’s the balance. From the attached pictures, what can you recommend for replacement parts. The tube the spiral is in is 21” long and the shroud is 9/16” i ... (cont.)
Contractor
Somerdale, NJ
Feb 13, 2025
Contractor from Somerdale, NJ
Feb 13, 2025
Tilt window replacement parts
Hello,I don't have any writen information for these vinyl tilt replacement windows. I'm looking for help to make sure I order the correct parts, thank you!I'm thinking the balances list below will work the sizes are 21" and 24". The top window color is dark blue, the lower window is a teal color.2 ... (cont.)