Viewing all customer Discussions for:
Door & Window

Home Owner California
May 9, 2026
Home Owner from California
May 9, 2026
Coil balance and shoe broken
Hi, can you please help suggest replacement parts for this double coil balance and shoe? The coils broke and the shoe pivot also had a plastic piece break.
+2
Quick Learner 98177
May 9, 2026
Quick Learner from 98177
May 9, 2026
sliding hinge for a year 2000 Biltbest casement window
The hinge part that attaches to the window and slides in the bracket has broken. Can I just purchase the plastic hinges? The rest of the parts seem to be working properly. Thanks, Jim
Quick Learner Portland , Oregon
May 9, 2026
Quick Learner from Portland , Oregon
May 9, 2026
Truth
Trying to ID part numbers for Truth casement window hardware. Is the part number stamped anywhere on the hardware?
+2
Handy Person San Diego
May 9, 2026
Handy Person from San Diego
May 9, 2026
Need Window Balances
Window Dimensions 45 11/16" W x 35" H Weight = 37.6 pounds Make: Milgard Balance: Stamp: 3265 Metal length = 33" Depth= 5/8" Width= 9/16"
+2
Handy Person Los Angeles
May 9, 2026
Handy Person from Los Angeles
May 9, 2026
Channel balance id
Stamp reads 2120 and CH, measures 22", not sure which series I need
+2
Quick Learner
May 9, 2026
Quick Learner
May 9, 2026
Replacement part
I need two of these replacement parts
Quick Learner Belleville, Illinois
May 9, 2026
Quick Learner from Belleville, Illinois
May 9, 2026
Need right and left Andersen window sash balancers
See attached pics of installed parts. Haven't removed them yet since top portion of window still works. House built in 1990. Need to replace both window sash balancers and can't find the exact part numbers. Looks like both my right and left have same part number. Please let me know which parts I nee ... (cont.)
Quick Learner Bathroom
May 9, 2026
Quick Learner from Bathroom
May 9, 2026
Need a replacement
Sorry no marking I just know it's old and I need to replace it it's not cranking
Handy Person new york
May 9, 2026
Handy Person from new york
May 9, 2026
window tilt latch part
hello. i need a tile latch part. left and right. the widow lock part said mastic. see photos with dimensions. LMK if you need anyting else.
Quick Learner New Hampshire
May 9, 2026
Quick Learner from New Hampshire
May 9, 2026
Purchased a house with Simonton windows
Need replacement parts and help identifying pieces
Quick Learner Florida
May 9, 2026
Quick Learner from Florida
May 9, 2026
window latch non tilt windows, surface mount
Hello, I searched through your tilt latches and was unable to find the exact dimensions of my window tilt latches. I live in florida. These are older windows. These latches are on the top vcorners of the windows and are surface mounted. The dimension between the screw holes are 1 1/8". The overa ... (cont.)
Home Owner Sarasota FL
May 9, 2026
Home Owner from Sarasota FL
May 9, 2026
Replacement
The screw on one side pulled loose and doesn't remain in place when window is cranked open or closed. On the window locks are the letters P.G.T. on top of the lock and Venice, Fl on the bottom of the lock. The stamp on the arm is no longer legible.
+6
Quick Learner Minnesota
May 9, 2026
Quick Learner from Minnesota
May 9, 2026
Pivot shoe for tilt window
I am looking fo matchibg pivot shoe for my tilt window. Can you help identify the matching ones.
Home Owner Mill City PA
May 9, 2026
Home Owner from Mill City PA
May 9, 2026
Castle Window Casement Parts 1 of 2
Good morning .... I'm hoping that you can help me with casement window repair parts. I believe the windows are Castle windows. Left and right opening assemblies. The actuator and hinges appear to be Truth. I have looked on the website, but I want to make sure that I am looking at and ordering the ... (cont.)
+6
Home Owner Fort Collins , Colorad...
May 9, 2026
Home Owner from Fort Collins , Colorado
May 9, 2026
Quick Learner Kissimmee florida
May 9, 2026
Quick Learner from Kissimmee florida
May 9, 2026
String for window
String #14 for window
+1
Home Owner
May 9, 2026
Home Owner
May 9, 2026
Tilt latch replacement for lower windows
Hello. I am trying to replace some broken tilt latches for my Thermo Tite windows. I took the following approximate measurements of one of the broken ones I removed. - 8mm deep (1/4”) - 5mm to ridge (1/8” - 73mm long (2 7/8”) - 19-20mm wide (1 3/4”) - Nose 3/8” (9mm) Th ... (cont.)
+2
Home Owner Beverly Hills, Califor...
May 9, 2026
Home Owner from Beverly Hills, California
May 9, 2026
Window crank mechanism
building from 1992 and I think these are original. I have three windows where the crank mechanism has failed.
Quick Learner Minnesota
May 9, 2026
Quick Learner from Minnesota
May 9, 2026
82-247
The answers to others' questions on this latch replacement are insufficient. The metal end of door leaves no visible/obvious way to get at the latch mechanism or any screws that hold it in place - it's solid metal that runs top to bottom on the door. Is there some kind of access when we remove the h ... (cont.)
Handy Person Cincinnati, OH
May 8, 2026
Handy Person from Cincinnati, OH
May 8, 2026
Please verify Series 380,?
Series 380? but wanted you to verify