Viewing all customer Discussions for:
Door & Window
Handy Person
ocean county new jerse...
Aug 7, 2025
Handy Person from ocean county new jersey
Aug 7, 2025
Handy Person
Hamden, CT
Aug 7, 2025
Handy Person from Hamden, CT
Aug 7, 2025
Right hand window latch
I bought 3 sets of tilt latch 26-393B but they dont fit. I need the latch that is about 2 3/4" long not including the part that sticks into the wall of the window. Can I return those and you send me the ones that I need for the images that I sent?
Professional
Norristown, Pa
Aug 7, 2025
Professional from Norristown, Pa
Aug 7, 2025
truth dyad operator
The operators I need resemble both the 39-318 and the 39-171 but the lengths of the individual arms are not identical. Please check the compatibility. Thanks, David
Home Owner
Vienna, Virginia
Aug 7, 2025
Home Owner from Vienna, Virginia
Aug 7, 2025
Tilt window latches broken, need to identify the replacement parts
I have double hung tilt windows. Some of the window latches have broken. I need to identify the correct replacement parts with correct sizes to match the one I currently have.
Quick Learner
Aug 7, 2025
Quick Learner
Aug 7, 2025
Sliding door lock
I have a MI windows and doors sliding glass door. The locking mechanism no longer stays closed. Do you sell the replacement part? See photos. Thanks!
Home Owner
Vienna, Virginia
Aug 7, 2025
Home Owner from Vienna, Virginia
Aug 7, 2025
Tilt window channel balance parts
Hi I am looking for the channel balance replacement parts for my double hung tilt windows. Based on your parts list, I believe the 770-26B could be the right parts for it. The sash weighs about 16.5lb. I have attached the pictures for your references.
Contractor
Telluride, CO
Aug 7, 2025
Contractor from Telluride, CO
Aug 7, 2025
Lower Window Trim Piece
Hi again - the lower trim piece and operator cover is missing from this window. Is this a piece that you would have available? Also looking for the plastic operator cover. This from an early 1990's Kolbe & Kolbe window. Thank you.
Home Owner
Georgia
Aug 7, 2025
Home Owner from Georgia
Aug 7, 2025
Broken Spring Mount
This piece mounted to the bottom of a spring is supposed to be connected to the bottom of the window with a post going through that hole, but the piece is broken at the bottom, so the post slipped right through and the spring retracted entirely. I'm trying to figure out if I need to replace this pie ... (cont.)
Quick Learner
Aug 7, 2025
Quick Learner
Aug 7, 2025
Pantry drawer
I have a broken part, which holds up a drawer in a Kraft Made pantry drawer. 3in long & 1&1/4 w; one arm 1/2 in
Contractor
San Diego, Ca
Aug 7, 2025
Contractor from San Diego, Ca
Aug 7, 2025
Roto window latch
Latch for a awning window that has a broken lever. Assuming lever is part of latch.
Quick Learner
Aug 7, 2025
Quick Learner
Aug 7, 2025
26 inch balance
I could use a balance for right side of window. Length. 26 inches Also need closing latch which is missing from right side of window. Bottom sash Any assistance would be appreciated
Home Owner
Minnesota
Aug 7, 2025
Home Owner from Minnesota
Aug 7, 2025
White plastic base
White plastic base near lower window top side frame.
Handy Person
Sayville NY
Aug 7, 2025
Handy Person from Sayville NY
Aug 7, 2025
Plastic pivot shoe
Hi - I watched one or two of your videos and I think it's the pivot shoe that's broken? Makes the window kind of unsafe because it just slams down. There may be some other parts needed here & there, but that is my primary concern. We have numerous windows with this problem. If you could tell me ... (cont.)
Home Owner
Seattle 98115
Aug 7, 2025
Home Owner from Seattle 98115
Aug 7, 2025
Alside window, Fairfield series
I'm interested in purchasing a set of 2 counter-balances for Alside Windows, Fairfield Series. The length of the channel in 26 inches. I also need the plastic brackets that mount on the sash and engage with the counter-balance, and I have photos but the site limits me to 5 photos only. Thank you ... (cont.)
Home Owner
Minneapolis
Aug 7, 2025
Home Owner from Minneapolis
Aug 7, 2025
What weight category is mine?
hi there just wondering exactly what part to order. Specifically the weight category
Handy Person
38581
Aug 7, 2025
Handy Person from 38581
Aug 7, 2025
pivot lock shoes for phillips tilt in window
i need pivot shoes for a phillips window. the measurements are.1 inch wide,x1/2 thick x2 1/8 tall. the slot hole is 5/16. do you have any and if so what is part number
Home Owner
Portland, OR
Aug 7, 2025
Home Owner from Portland, OR
Aug 7, 2025
Replacement balancers
26-4 DK5 CMC 6 is the part number listed
Distributor
San Ramon, California
Aug 7, 2025
Distributor from San Ramon, California
Aug 7, 2025
Tracks and rollers for SGD-R25-120x82
Hi Team I have a Anlin patio door. Track is bent and coming off from its place and also the wheels are not gliding on the track. Could you please help find the track and rollers to replace it?
Landlord
Redwood City
Aug 7, 2025
Landlord from Redwood City
Aug 7, 2025
window sash stop?
hello what options are there to keep a vertical wood single hung window from falling down closed? it's a 100 year old house with the sash and balances. Thank you
Quick Learner
Aug 7, 2025
Quick Learner
Aug 7, 2025
need help
The window weighs 13.5 lbs. Both coils damaged just purchased and replaced in July. One snapped One bent. Please advise?