Viewing all customer Discussions for:
Door & Window

Professional Crivitz wi
Aug 7, 2018
Professional from Crivitz wi
Aug 7, 2018
Anderson crank
7198-17 Anderson crank 9 3/8 arm Looking to purchase
Quick Learner Auburndale. FL
Aug 7, 2018
Quick Learner from Auburndale. FL
Aug 7, 2018
Balance replacement
Do you have something that will work to replace my broken balancer? Photos attached.
Home Owner Chicago, IL
Aug 7, 2018
Home Owner from Chicago, IL
Aug 7, 2018
Not sure if I need to replace lock lever or entire handle
I dont see any manufacturer markings anywhere on the door. Not sure if I have to replace just the lock lever or the entire handle assembly. Can you help?
Home Owner Cincinnati, OH
Aug 7, 2018
Home Owner from Cincinnati, OH
Aug 7, 2018
Pocket Door Roller
Hello, I have a pocket door with a missing roller component that's been gone since before I bought the house. I'm attempting to repair it without taking apart the door frame. I purchased a pocket door roller from you (23-175 : Pocket Door Roller Pair, 7/8") and it arrived today, but the wheel is a ... (cont.)
Home Owner Rockland Ma
Aug 7, 2018
Home Owner from Rockland Ma
Aug 7, 2018
Right hand replacement operator
Our 4 pane awning windows are vintage 50 or 60?s. They were given to us and they have no brand on them , we need a right hand operator but can not find one, it measures top center to bottom center 4 3/4 and bottom center to center is 3/4, maybe you can help locate and identify this part, thank y ... (cont.)
Quick Learner USA
Aug 7, 2018
Quick Learner from USA
Aug 7, 2018
Slide bolt identification.
Please identify 1 left 1 Right slide bolts as shown in photo
Handy Person USA
Aug 7, 2018
Handy Person from USA
Aug 7, 2018
Quote for my custom balance
Hello, Looking to order this balance, if i am not mistaken it is a special order that should me manufactured. What is the price for it and what is the lead time? Thank you -- Best Regards, Customer Service Representative GOOD WINDOW WORKS
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Home Owner USA
Aug 7, 2018
Home Owner from USA
Aug 7, 2018
Broken Atrium window
Hi, I spoke with Kathleen today about a small bathroom Atrium brand window that has broken springs and won't raise up, it just falls back down. It was installed I. 2009 by a contractor here in California.I am sending photos per her request to see if you have the right parts. Thanks for the video. He ... (cont.)
Handy Person Lake Zurich, Illinois
Aug 6, 2018
Handy Person from Lake Zurich, Illinois
Aug 6, 2018
Steel Entry Door Kerfless Weatherstripping
Good evening. I am in need of weatherstripping for a steel entry door without "kerf" slot. I have attached a picture which I hope will help identify a replacement. Thanks in advance for your assistance. Randy
Home Owner
Aug 6, 2018
Home Owner
Aug 6, 2018
lock and door handle parts for allen stevens sliding glass door
tumbler lock broken. Looking for a new locking door handle and associated mechanism
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Home Owner New Berlin, Wisconsin
Aug 6, 2018
Home Owner from New Berlin, Wisconsin
Aug 6, 2018
Wood crestline double hung
I am not sure what these are called, but the four metal prongs stick into the two sides of the window with the single metal prong sticking out hours into the spring to allow the window to raise and lower...sorry I don?t know the name of this , though hoping you have in stock?? Thanks Terry ... (cont.)
Home Owner Slidell, La.
Aug 6, 2018
Home Owner from Slidell, La.
Aug 6, 2018
Trying to identify opener
Truth Entry Gard marked on opener. Also 2054 marked on small arm. Just trying to identify exact model of opener so I can order parts.
Handy Person Orange County
Aug 6, 2018
Handy Person from Orange County
Aug 6, 2018
Series 385 Balance Cord Too Short
This is regarding - 27" SERIES 385 CHANNEL BALANCE (option 2640) On my order. Balancer is with correct length/size and with appropriate shoe and top. Unfortunately when installed window doesn?t close completely, issue seems to be that tension string or spring, or combination, is too "short" by an ~i ... (cont.)
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Contractor Bronx
Aug 6, 2018
Contractor from Bronx
Aug 6, 2018
Need some parts
Hello I?m looking for some parts # & prices if you can help me out thank you
Quick Learner
Aug 6, 2018
Quick Learner
Aug 6, 2018
Searching for Summit screen door latch
A client of ours need this sliding screen door latch replaced. Can you send us one?
Home Owner Santa Monica, Californ...
Aug 6, 2018
Home Owner from Santa Monica, California
Aug 6, 2018
TRUTH HARDWARE Entry Gard casement hardware replacement needed
Long arm 30472 RH. Short arm 20810. Installed around 1989.
Home Owner MN
Aug 6, 2018
Home Owner from MN
Aug 6, 2018
lever operator
I know that I need a C plate for a replacement lever operator to work on my windows. This does not indicate whether this is a C plate. Can you clarify?
Quick Learner Fort Collins CO
Aug 6, 2018
Quick Learner from Fort Collins CO
Aug 6, 2018
Quick Learner United States
Aug 6, 2018
Quick Learner from United States
Aug 6, 2018
Pivot bar replacement
Looking for this pivot bar.
Contractor North Bergen, nj
Aug 6, 2018
Contractor from North Bergen, nj
Aug 6, 2018
I need different size balances for my window
I need the spring bars for windows. 10 31" red tip 10 29" red tip 20 pivot shoes 17/32" And the tool to install them. I tried to call but no one answered. Can you guys please help?