Viewing all customer Discussions for:
Door & Window

Quick Learner
Apr 17, 2018
Quick Learner
Apr 17, 2018
Window lock
12895 with an letter R on the right 77 3
Home Owner Piscataway, NJ
Apr 17, 2018
Home Owner from Piscataway, NJ
Apr 17, 2018
Mortise lock replacement
I need a replacement lock for my sliding glass door. I am 90% sure it is Anderson ( can't find any markings on it ) since the builders put in Anderson Windows 20 years ago when they built the house. I would send you a photo but it slid down into the door frame when i was trying to remove it. Can you ... (cont.)
Quick Learner Longmont CO
Apr 17, 2018
Quick Learner from Longmont CO
Apr 17, 2018
Need 2 window channel balances; and 2 sash support
Need 2 window channel balances; and 2 sash support The broken window channel balance - 2690 BSI OG 30, 27" long, 5/8" inch depth. Which one should I order for replacement? I also need 2 pairs of sash supports, one of which on the side of the top of the window is broken. Thanks,
Quick Learner Simi Valley CA 93065
Apr 17, 2018
Quick Learner from Simi Valley CA 93065
Apr 17, 2018
Window top channel stop? Part has number stamp 15p16 2
Window top channel stop? Part has number stamp 15p16 2. Thanks!
Home Owner McMinnville, Oregon
Apr 17, 2018
Home Owner from McMinnville, Oregon
Apr 17, 2018
window locks
viking series 8100. AAMA/NWWDA 101/I.S. 2-97 HS-R15-120x72 Need a window lock. I also have a viking series 8300, H-LC30-48x96. The window keeps coming off. need the side tracks to pull up the window and to keep it in place.
Quick Learner Highland
Apr 16, 2018
Quick Learner from Highland
Apr 16, 2018
Window rollers wheels
Hi i need to replace my window rollers,do you carry these rollers?
Quick Learner Temecula,CA
Apr 16, 2018
Quick Learner from Temecula,CA
Apr 16, 2018
Proper sash weight stamp
I have a few windows that have a 28" Series 385 channel balance with a 2790 stamp. The actual sash weight is 19lbs and 32lbs what model should I choose, 2740 and 2760?
Quick Learner vero beach, FL
Apr 16, 2018
Quick Learner from vero beach, FL
Apr 16, 2018
parts fitting together
My channel balance are stamped 23-10. They are all broken. Would you recommend a stronger 23-20, 23-30 or 23-40? I will be ordering the 24" series 385 channel balance (5385-24) and the top sash guide 18-147. Will they fit together?
Quick Learner nj
Apr 16, 2018
Quick Learner from nj
Apr 16, 2018
Acorn window parts needed
looks like 3/8 in balancer, so 900 series. note length is 28 1/2. what size should I use? Not sure if shoe is 1/2 or 17/32, but I don't see any pivot shoes listed in either size that are listed as compatible with 900 series. What should I use?
Home Owner 93021
Apr 16, 2018
Home Owner from 93021
Apr 16, 2018
Window Balance Stamp
There is no stamp on the balance I am replacing. The sash weighs approximately 21 pounds. Should I choose a stamp accordingly?
Quick Learner
Apr 16, 2018
Quick Learner
Apr 16, 2018
Windows - need plastic piece that keeps pressure on balance
I have non-tilt windows. That little plastic piece that keeps pressure on the channel balance is broken. I would need two of those. Not sure what they're called.
Home Owner San Diego, CA
Apr 16, 2018
Home Owner from San Diego, CA
Apr 16, 2018
Andersen 400 Series Hardware Pack Stone - Awning & Casement Window
My parents are in the process of selling their home and need some replacement parts for their Andersen windows. I'm looking for the Andersen 400 Series Hardware Pack Part Stone - Awning & Casement Window but I need it for a window that was purchased between 1990-1995 Thank you!!!!!!!!! ... (cont.)
Quick Learner Wenonah,nj
Apr 16, 2018
Quick Learner from Wenonah,nj
Apr 16, 2018
Help finding a reaplacement for this broken window part
After talking to one of your representatives, I have taken the following pictures to show you what the window looks like now with what I believe is the broken part. Is there a replacement part that I can receive from Swissco that would help me correct the issue and have an operating window? Thank y ... (cont.)
Quick Learner Lexington SC
Apr 16, 2018
Quick Learner from Lexington SC
Apr 16, 2018
kinro mobilhome tilt windows
28" tube 3/8" diameter tip color? maybe tan.
Home Owner Campbell, CA
Apr 16, 2018
Home Owner from Campbell, CA
Apr 16, 2018
Need 8 replacement channel window balancers (sash balances)
I have non-tilt, single hung windows. The windows are starting to have these sash balances falling out. Which ones should I buy to replace them? The metal length portion is 32", foot is about 1". (See pics) Markings: 31 3 LO Caldwell Will need about 8 of these. Thanks!
Quick Learner Charleston, SC
Apr 16, 2018
Quick Learner from Charleston, SC
Apr 16, 2018
Broken balances
We have single hung, tilt MW windows with broken balances that need to be replaced. By our measurements it would appear that we need them about 32.5? long which you do not seem to have. So what exactly do we need to order to repair two of our broken windows. The balances have a clip at the top t ... (cont.)
Home Owner 60010
Apr 16, 2018
Home Owner from 60010
Apr 16, 2018
Replacement handle for Stanley bi-fold door #17-4405
I need to find a brushed chrome replacement handle for Stanley mirrored bi-fold door #17-4405.
Quick Learner Atoka,TN
Apr 16, 2018
Quick Learner from Atoka,TN
Apr 16, 2018
30" orange tip. Tilt
Croft 96 series single hung, Tilt
Quick Learner Des Moines
Apr 16, 2018
Quick Learner from Des Moines
Apr 16, 2018
Tube spring 17S B.S.I. NC 21
I am looking for some window tube springs as string has broken on parts lost .
Quick Learner South West Florida
Apr 16, 2018
Quick Learner from South West Florida
Apr 16, 2018
PGT Window Channel Balance 36 4
I need to buy 2 new channel balances - my existing one has a stamp of 36 4. Is that what I should order? I also need 2 take-out clips and 2 sash guides. I mistakenly ordered two 37 30 and then realized it is too long. I am starting the return process separately.