Viewing all customer Discussions for:
Door & Window

Quick Learner Jamestown, SC
Mar 16, 2018
Quick Learner from Jamestown, SC
Mar 16, 2018
need 4 pivot shoes
1 1/4" x 17/32" closed cam, black puck I need 4 of them, any ideas on a P/N? It is similar to your 15-195, but I need a black puck.
Handy Person Charleston, SC
Mar 16, 2018
Handy Person from Charleston, SC
Mar 16, 2018
Question regarding pucks
Hello, We are selling a house with 2 windows where it appears the balance shoes have rotted, become brittle and shattered into numerous pieces. it looks like 15-195, but the puck is black. does the puck color mean anything? also, the balance piece has a hook at the top, not a screw hole. ... (cont.)
Quick Learner Sacremento
Mar 16, 2018
Quick Learner from Sacremento
Mar 16, 2018
Crank replacement
Look at the photos and let me know what replacement work best.
Home Owner Santa Barbara, CA
Mar 16, 2018
Home Owner from Santa Barbara, CA
Mar 16, 2018
Replacement Channel balance
27" channel balance 26HD needed. I don't think a ribbed channel balance e.g. S751-27 will work because the sash lock must project into the jamb liner and the ribbed channel would leave no room for the sash lock. The arrangement of the rivets for the spring and S hooks in the S751 is what I need bu ... (cont.)
Home Owner Bend, OR
Mar 16, 2018
Home Owner from Bend, OR
Mar 16, 2018
Window Hardware Needed
I need replacement parts for two casement windows please. One is an older Pozzi, the other, a newer Jeld Wen. I need the cover, handle and window latch for each in white. The Pozzi window handle has #45240 printed on the reverse side. The Jeld Wen window latch carries the #C-6203-30. These are th ... (cont.)
Contractor Rochester, New York
Mar 16, 2018
Contractor from Rochester, New York
Mar 16, 2018
What type of coil balance do I have?
Can you identify this type of coil balance Thanks Gerald
Home Owner south bend, in
Mar 16, 2018
Home Owner from south bend, in
Mar 16, 2018
Do I have your 26-402?
This piece is installed in a KK window. Double hung windows that pivot in to remove. There is a track in the window for the hanging track, but no deeper track for this piece. It is flat-backed. I measured it at 3/8" wide, 1.5" long, and 9/16" deep, but that may not be perfectly accurate. It appears ... (cont.)
Home Owner Tavares, Fl.
Mar 16, 2018
Home Owner from Tavares, Fl.
Mar 16, 2018
Replacement part for screens on windows
I have Better Bilt windows and screens (series 3740 single hung aluminum windows) which were purchased from Lowes in 2005. The push spring screws which hold the screens in place (and which can be removed in order to clean the glass on the windows) are broken and crumbling (probably due to our heat ... (cont.)
Landlord Clarks Summit, PA
Mar 16, 2018
Landlord from Clarks Summit, PA
Mar 16, 2018
ATHERM Window Lock Replacement
Hi! :blush: The manufacturer of our windows is Acorn. I can't seem to locate replacement locks. Can you tell me if you carry this type of lock? I have several that need replacing. I appreciate your time with this. Karen
Home Owner Florida
Mar 16, 2018
Home Owner from Florida
Mar 16, 2018
Need help replacing my window tilt latch
We purchased the widows about 6 years ago at Lowe's, one of the tilt la chance broke, looking for replacement Lowe's gave us this site in hope you could help us. Thank you. Suzanne
Quick Learner USA
Mar 16, 2018
Quick Learner from USA
Mar 16, 2018
plastic window jamb part
I am looking for the part that anchors the balance 'string' to the window frame (not the balance shoe, it is the other end). It is a small plastic part that inserts at the top of the window frame (picture attached). The manufacturer sent me your contact info because they do not carry the Twinseal pa ... (cont.)
Quick Learner washington state
Mar 16, 2018
Quick Learner from washington state
Mar 16, 2018
Handy Person South Jersey
Mar 16, 2018
Handy Person from South Jersey
Mar 16, 2018
Truth 39-323 folding options
I have Pozzi casement windows with Truth stamped covers that look just like the 39-323. Can I use the 39-375(6) or the ADA 39-436(7) models or only the 39-107FK? Also does the 107FK come in left and right hands? Thank you
Home Owner USA
Mar 16, 2018
Home Owner from USA
Mar 16, 2018
Replacing two tilt latches for my track window
I need to order two replacement tilt latches for my track window. Attached are picture of the latches Thank you Josh
Home Owner Florida
Mar 16, 2018
Home Owner from Florida
Mar 16, 2018
Need plastic Snap in glazing to replace my aluminum type
part that goes flat against glass if 5/16" Open side of triangle is 3/8 when not compressed. These are aluminum, put would like a plastic replacement to hold the glass in the window. These windows are 40 years old.
Home Owner Greenville, Ohio
Mar 16, 2018
Home Owner from Greenville, Ohio
Mar 16, 2018
Sliding glass door to sunroom rollers
This assembly is broken, the bearings and wheel have given out. I would like to replace both of them but am having no luck in finding them. Any assistance would be greatly appreciated. This door is extremely heavy.
Quick Learner St. Charles, Missouri
Mar 16, 2018
Quick Learner from St. Charles, Missouri
Mar 16, 2018
26 inch long Sash balance with bar at the top
I need two of these. Measures 26 inches long. 1/2 thick and 5/16 wide. I probably can reuse the hook attached but would need that bar across the top to attach the hook to. Thanks for your help.
Quick Learner
Mar 16, 2018
Quick Learner
Mar 16, 2018
Please help me find my Norandex Window Tilt Latch
the piece on the bottom window top left which allows the window to open in for cleaning - it has a spring in it
Handy Person MA
Mar 16, 2018
Handy Person from MA
Mar 16, 2018
left hand operator replacement
I am trying to find a replacement operator for the one in the picture. The arm with clip is 4" but I can only seem to find 4 1/2" arms online.
Quick Learner Pa
Mar 16, 2018
Quick Learner from Pa
Mar 16, 2018
Window handle and child lock/vent
I am looking for the attached pieces for an older window (we think 10+ years). The windows were installed by a previous owner and I cannot find any names, numbers, or markings on them. Thank you!