Viewing all customer Discussions for:

Door & Window

Hi, We have a heavy glass patio door that is hard to open and close. We think we need to replace the rollers. Attached are some pictures of the rollers. Markings on the roller "Del Mar Eng'rg co. Long beach, Cal. Pat pending" Do you have a replacement roller for this? Thanks Bill ... (cont.)

Hello I'm looking for a few parts that were never installed on a slider in my home. It is the 72" version. I'm looking for a lock for the door. One keeper for the door handle/lock set and one for the screen door. I'm enclosing some picture that I hope will help. Any help you can provide would be gre ... (cont.)

I need a replacement for this bathroom window bracket (I think the official term is is channel balance). I ordered one from you several years ago but I couldn't find a receipt or confirmation to know the exact part. Thanks!

I have been having a hard time finding anywhere online where I can get replacements for several broken anti-lift tabs for our Alliance Window Systems windows. They are supposed to stay locked in unless you release them to extend out. The ones that are broken are extended and won't stay locked in pla ... (cont.)

My window was bought from Builders Prime in Bridgeport, PA and they are now out of business. I was hoping you could help me. Thank you Sharon

I need to replace two of our thumb latches. The "thumb" part is extremely loose on one door and loose and no longer latches on the other. The part # 82-049 looks identical but I am measuring 3 1/8" top to bottom and 2 1/2" screw to screw. (A little smaller than the shown measurement) I don't know wh ... (cont.)

I have a silver line S765-21 which weighs 15 pounds. Which balance would be best to purchase,20-3 or 20-5? 15 lb sash. Thanks

Hi, I have a few Alcoa casement windows and one of the operators is missing and one of the locks is broken. Do you happen to have these parts? Thanks Jim

Sliding screen door rollers from 10-15 year old Simonton sliding door. No identifying marks on rollers

Looking for replacement parts for locking mechanismi and brackets surround ing it on Anderson 3 door slider from around 1990 instalation . I see the lock but not the 2 brackets. Need 2 sets.

Each of my windows have 4 holes in them, where the plunger for the screen inserts into the window jamb. There are 2 at the top of the window and 2 on the jam - 1 on each side near the bottom of the window. Each of these 3/8" holes is supposed to have a plastic plug in them. The plunger for the sc ... (cont.)

I have a tilting window, I need to replace both balances and the mechanisms they lock into. The measure 29" long, and are 3/8" in diameter. One has no colored bushing the other has a white bushing. Which do you suggest I purchase. Best regards, Ryan

I have not been able to remove the roller assembly from the door. Would you have an instruction sheet that describes how to remove the assembly?

I've narrowed down my selection to the S385-24 however I'm not sure as to the option. Judging by the stamp on the channel, I would think I needed a 2309 but since that's not an option, is it 2310? (Assuming that the last two digits are the weight.) I haven't been able to weigh the sash yet. Can ... (cont.)

Hello. Our sliding door's lock will not operate smoothly. When we put the key in, it takes a lot of jiggling before the lock unlatches. It is purely by chance that we can lock or unlock it. Is this the problem of the cylinder lock where the key goes in or the dual hook mortises lock? If the lat ... (cont.)

I need to replace 4 Crank Operators 2 left and 2 right. The photos I have included show size and I can provide what ever you need for information. Thank You, Hank

On your website under 82-239 customer questions, a contractor fromSt. Louis, Mo., on Mar. 7, 2017, submitted a picture of a mortise lock he needed. I am in need of the same lock as mine looks exactly the same as his picture. You suggested 82-239 as a possible replacement. Based on the dimensions ... (cont.)

can you please inform me as to the replacement for this balancer. i will be ordering 4 , is there a left and right or does the replace,ent work on either side. Thanks !!

I need replacement window glazing/beading and it is difficult to find. You can see the profile in the attached images. The side the snaps in is approximately 1/2" as shown.

I'm unable to find anything that looks close to the top sash guides I have. Almost all I see have an angled lower end but mine is square. Perhaps an angled would work as long as the holding lip was at the correct place. Here's hoping my pictures will be helpful and you can assist me with the rig ... (cont.)