Viewing all customer Discussions for:
Door & Window

Quick Learner USA
Apr 8, 2016
Quick Learner from USA
Apr 8, 2016
Channel Balance replacments
Enclosed are photos of the 28 x 1-2 inch channel balance from my 2008 Thurmont 2100 series Windows. I'm hoping you can help me with replacements.
Home Owner Doylestown, PA
Apr 8, 2016
Home Owner from Doylestown, PA
Apr 8, 2016
Top Sash Guide replacements needed
Dear Swisco Thanks for your help on the phone. Attached are photos of the top sash guides I need (quantity 12). The channel balance replacement parts that I have from WR Hardware are 31-026-30-35 CHANNEL BALANCE -35", if that helps at all. I don
Contractor Portland, OR
Apr 7, 2016
Contractor from Portland, OR
Apr 7, 2016
Thermal Gard Season-All Latch
I believe the left part of this image shows the sweep latch, but not sure what the right portion is and if you have it. The right portion says "Thermal Gard by Season-All" and is about 4" x 1-1/8" according the photo my customer sent me.
Quick Learner Millville, PA
Apr 7, 2016
Quick Learner from Millville, PA
Apr 7, 2016
window coils
The windows were manufactured by Greaf. Not quite sure how to get the coils out, do I have put a cut in the back side of the track?
Home Owner Houston, TX
Apr 7, 2016
Home Owner from Houston, TX
Apr 7, 2016
Windows will not stay open
I believe I am missing the bracket that the spiral balance locks into under the sash. They are non tilting metal windows. The spiral balance matches closely to the 5/8 in 500 series with the small butterfly clip at the bottom. i tried to capture the underside where I think the bracket should go. ... (cont.)
Quick Learner Colorado
Apr 7, 2016
Quick Learner from Colorado
Apr 7, 2016
New Part
Looking to purchase 3 new units. Where can I source these with all the components. Brandon
Quick Learner USA
Apr 7, 2016
Quick Learner from USA
Apr 7, 2016
Constant force window parts
Good morning I am looking for the below items for Windows that are constant force. Please contact me with any questions.
Quick Learner Clifton, NJ
Apr 7, 2016
Quick Learner from Clifton, NJ
Apr 7, 2016
Nu Prime window problem
Hello, I am a homeowner with Nu Prime windows installed in the home I recently purchased. Three of my vinyl double hung windows will not stay in the raised position when I attempt to lift the sash. The shoes all seem to be attached, so I am wondering if there is an issue with the spring ... (cont.)
Quick Learner Omaha
Apr 7, 2016
Quick Learner from Omaha
Apr 7, 2016
Sliding screen handle
Looking for this handle
Handy Person Florida
Apr 7, 2016
Handy Person from Florida
Apr 7, 2016
Norandex Channel Balance
My channel balance is stamped 22D USB Which size do I order?
Quick Learner Suffern NY
Apr 7, 2016
Quick Learner from Suffern NY
Apr 7, 2016
Constant Force Balance Tape and Coil Balance Shoe
Hi, I need 3 balance tapes. The current ones are stamped "E" They are 1/2 inch wide and approximately 40 inches long and copper colored. They appear to be your product code # S152-9. Refer to photo I also need 1 coil balance shoe. It appears to be your product code # 15-175 but it's not blue. ... (cont.)
Handy Person Melbourne, Florida
Apr 7, 2016
Handy Person from Melbourne, Florida
Apr 7, 2016
Pan Am Jalousie Operators
As I read on one of your posts, the crank moves the window out but when operation is reversed, all that happens is the crank ejects itself (unscrews?) from it's holder. All my windows are from the 1960's and in very good condition. They each have a plate that reads "Pan Am". I have included the ... (cont.)
Home Owner Vashon, WA
Apr 7, 2016
Home Owner from Vashon, WA
Apr 7, 2016
Anderson window sash balance ID
The stamping on this one of my Anderson (Narrowline?) window sash balances reads: E59 9#27 5 78. Do I understand right that this is your part no. 24-939? If so, before ordering several of these do I need to check each window that I'm replacing these on, or do they vary by the height of the windo ... (cont.)
Home Owner Plano, Texas
Apr 7, 2016
Home Owner from Plano, Texas
Apr 7, 2016
sliding window sash lock
we are trying to remove the screw from the old lock, but there is no screw head. the lock was broken off in a hail storm. I can't figure out how to get the screw out so I can put the new lock on. thank you for any help you can give me.
Quick Learner Arizona
Apr 7, 2016
Quick Learner from Arizona
Apr 7, 2016
Trouble With Atrium Sash Ballances
There were two windows that the balancers fell out of that were different widths. As such, there were two different part numbers listed. I assume one has a heavier spring even though they look the same. The windows have a "Atrium" logo on the top. The pictures are attached of the two balances. ... (cont.)
Handy Person Las Vegas
Apr 7, 2016
Handy Person from Las Vegas
Apr 7, 2016
DNS Industries, 16 inside pull Standard locking handle in sliding glass door.
Specifically, the sliding lock tab stamped "LOCKED". Do you know of a replacement for this entire unit?
Quick Learner USA
Apr 7, 2016
Quick Learner from USA
Apr 7, 2016
CertainTeed balance springs
howdy! What product would you recommend to replace the following? The number on the spring looks like 9.0 or 0.9, possibly 0.0 and is 1/2 inch, The sash is about 24 x 30
Quick Learner USA
Apr 7, 2016
Quick Learner from USA
Apr 7, 2016
Heavy duty sliding door rollers
I want the heaviest duty wheels for a 2.5' x 7' sliding glass door. Can the double roller stainless be used in place of a single wheel style
Professional Tennessee
Apr 7, 2016
Professional from Tennessee
Apr 7, 2016
Tilt Latch
Attached I have some photos of tilt latch I am trying to locate. I looked through your website and did not see anything that was an exact match. The Windows are almond color. I built the house and I believe we were using Silverline windows at the time, or a window with Rose in the title. It's been a ... (cont.)
Quick Learner USA
Apr 7, 2016
Quick Learner from USA
Apr 7, 2016