Viewing all customer Discussions for:
Door & Window

Quick Learner USA
Nov 5, 2015
Quick Learner from USA
Nov 5, 2015
Balance ID Help
I've been having trouble with one of our kitchen windows that would not stay up, or slide up without difficulty. We managed to get the window sash out of the frame and took a look at the channels. One of them had a broken nylon string that would probably explain why the sash would not open or stay ... (cont.)
Home Owner Decatur, Texas
Nov 5, 2015
Home Owner from Decatur, Texas
Nov 5, 2015
Help locating a sash pivot bar.
I need to locate a pivot bar like the one in the attached photographs. It is 2" long + a 1/8" small bar on the end that secures a spring. It is 1/4" wide. I did not find any markings on the bar.
Home Owner Gloucester massachuset...
Nov 5, 2015
Home Owner from Gloucester massachusetts
Nov 5, 2015
Sliding window roller assembly
Can. You help me identify this piece for my sliding window roller
Quick Learner Michigan
Nov 5, 2015
Quick Learner from Michigan
Nov 5, 2015
Need to identify part/manufacturer of window
I've searched everywhere on the windows and can't locate the manufacturer. The only information I've been able to locate is the number stamped in between the panes of glass on the edge.. SNE IGCC CBA IGMAC (R) WI. Additionally, L13896Y27C3. I've included pictures of the channel as well as the p ... (cont.)
Quick Learner Boca raton, Fl
Nov 5, 2015
Quick Learner from Boca raton, Fl
Nov 5, 2015
Tilt latch
Can you identify the tilt latch whose picture is attached? Tks
Home Owner San Francisco
Nov 5, 2015
Home Owner from San Francisco
Nov 5, 2015
Replacement of 2 Truth hardware pieces and connecting rod
May I please get help in ordering a replacement set of three pieces; two inward facing handles and a connecting rod that was on the opposite side of the wondow of the inward facing handles (the rod was outside). I lost the rod but it is 27" from the top hole where the top handle mounted to the botto ... (cont.)
Quick Learner san diego
Nov 5, 2015
Quick Learner from san diego
Nov 5, 2015
Window channel balance
1/2 inch wide 28 inches long non-tilt window channel balance.Marking on channel is 27 5 which channel balance do I need? Please see the pictures
Quick Learner Melissa, TX
Nov 5, 2015
Quick Learner from Melissa, TX
Nov 5, 2015
window spiral balances
Can I determine if my balances need to be replaced or can they be loosened? They are single hung tilt windows. If they need to be replaced, I will do it myself. The tubes are 3/8 x 35. I'm attaching pictures. If you need an additional view, please let me know. Thank you for any help you can give ... (cont.)
Home Owner Conifer, CO
Nov 5, 2015
Home Owner from Conifer, CO
Nov 5, 2015
Andersen crank replacement
I have a window crank with id numbers: c-9400-1b on the top of the unit 1 361 405L on the 14 inch arm And on the bottom: f-9400-8A 1 361 404 R on the 14 inch arm See photo attached. I need one replacement. What part number do I order from you?
Contractor USA
Nov 5, 2015
Contractor from USA
Nov 5, 2015
Window part ID Help
Hello, I am trying to locate a part. This piece snapped into place along the edge of a double pane window and the sash. I have attached photos. Thanks for your help. With best regards, Jimmy T
Quick Learner USA
Nov 5, 2015
Quick Learner from USA
Nov 5, 2015
Snap-in Glazing Beads
I need to get some Snap-in Glazing Beads that will work with my window panes. Here is one of my old ones.
Quick Learner St. Augustine, FL
Nov 5, 2015
Quick Learner from St. Augustine, FL
Nov 5, 2015
Series 390 Channel Balance
I have two more windows that need balance springs replaced, but these are jammed and are going to be hard to get out. I have forgotten how to measure them to find the correct size to order. These are Jordan brand windows #1 is 33 1/2" wide x 30" high #2 is 45 1/2" wide x 30" high With #1 I ... (cont.)
Professional garner,nc
Nov 5, 2015
Professional from garner,nc
Nov 5, 2015
Home Owner Jacksonville
Nov 4, 2015
Home Owner from Jacksonville
Nov 4, 2015
S350-29 : 29" Series 350 Channel Balance
While I think the S350-29 will match channel balance I'm trying to replace, I have a quick question. On the current balance, the number is 28 5 which I think will match up to the 2850, however it also has "BSI" stamped fairly close. What does the BSI mean and does it affect what I need to orde ... (cont.)
Home Owner
Nov 4, 2015
Home Owner
Nov 4, 2015
26-359 latches
Can you tell me if these latches will work as replacements for Atrium 8700 series DH latches?
Professional Virginia
Nov 4, 2015
Professional from Virginia
Nov 4, 2015
seeking a stronger casement operator
Dear Swisco, We have a school with casement windows. I'm looking for a stronger operator. It looks like the 39-001/002 and the 39-044/045 would both fit my windows. Which one is stronger inside? I'm looking for something that can stand up to a 12-year old.
Home Owner San Antonio Texas
Nov 4, 2015
Home Owner from San Antonio Texas
Nov 4, 2015
Snap in replacment glazing
Looking for replacement snap in glazing. Color white. Could not find marking on windows. Windows put in by KBHomes 10 years ago. Texas heat has dried them out. Recent hail storm was not sever but it did cause the glazing to be broken. Very brittle. I did find one label on a window but it look ... (cont.)
Home Owner Austin Texas
Nov 4, 2015
Home Owner from Austin Texas
Nov 4, 2015
identification of hole cover
My slider windows have holes through them at the bottom. The plastic piece on the bottom snaps in and covers the the bottom hole. The upper plastic piece is door-like in that it is two pieces and swings open from the bottom. Crazy! Maybe a drain? Whatever it is, I am missing some and insects can ... (cont.)
Home Owner atlanta, GA
Nov 4, 2015
Home Owner from atlanta, GA
Nov 4, 2015
broken door lock
The lock of my sliding door went lose and I was looking for the replacement of it .I would like to know if you have such part available
Quick Learner Yorba Linda, CA
Nov 4, 2015
Quick Learner from Yorba Linda, CA
Nov 4, 2015
Window Sash Guide replacement
I just ordered two sets of 34" Series 350 Channel Balances last week and as I was replacing the balances I noticed significant wear and tear as well as damage to one of the sash guides. What would be my best bet to replace these aluminum guides? I included dimensions as best as I could. Thank you f ... (cont.)