Viewing all customer Discussions for:
Door & Window

Home Owner USA
Aug 28, 2015
Home Owner from USA
Aug 28, 2015
Screen door base wheel part
I have an aluminum patio screen door that has this type of wheel assembly on the bottom track. The attached photo shows the wheel assembly that pivots on a hinge & is adjusted in height by a screw that fits into a fixed part that is inside the door frame. The screw has stripped the threads of ... (cont.)
Quick Learner Brooklyn NY
Aug 28, 2015
Quick Learner from Brooklyn NY
Aug 28, 2015
Casement window lock.
The lockin pin is 1and a1/4" long. The length of the lock is4 and a1/4" and from hole to hole it is3 and7/8".
Home Owner USA
Aug 28, 2015
Home Owner from USA
Aug 28, 2015
Caldwell Window Balances
Hi, I am trying to find some window balances for my Cladwell windows. One of the part numbers is 13 9 DR Caldwell and the other is 25 3 JR Caldwell. I would need 10 of the smaller ones and 4 of the bigger ones. Please, let me know if you have something that will work for me. Thanks, David ... (cont.)
Handy Person Roseville Mi.
Aug 28, 2015
Handy Person from Roseville Mi.
Aug 28, 2015
38-139: Right or Left?
Is this a right or left latch? I need a left latch and can't seem to find out if there is a right and left or both?
Handy Person Sun City Hilton Head, ...
Aug 28, 2015
Handy Person from Sun City Hilton Head, SC
Aug 28, 2015
12R-8 Window lock
No name on the lock, but a number 12R-8 is on the lock tongue. The dimensions are shown on the drawing/photo: screw to screw 2 1/4inches,width 7/8inch overall length 2 12/16inches, thickness 10/32inch,tongue extension 10/32inch.
Quick Learner San Luis Obispo, CA
Aug 28, 2015
Quick Learner from San Luis Obispo, CA
Aug 28, 2015
Need to Add Outside Keyed Lock to Sliding Glass Door Handle
I have a sliding glass door with a handle that appears to be your 82-005 with a 4 15/16 screw spread, installed new when my house was built in 2000. I want to add a keyed lock on the outside. The 8 1/4 inch long plastic pull on the outside is fully recessed into a 7 7/8 x 13/16 inch cutout on the o ... (cont.)
Quick Learner Davis, CA
Aug 27, 2015
Quick Learner from Davis, CA
Aug 27, 2015
Help identifying shoe for 27" window balance. 15-001 vs. 15-002
Hi there, I am trying to replace a spring channel balance for a non-tilt sliding window. The channel is stamped 2640 and measures 27" long by 1/2" inside width. There is a smaller stamp that reads "3.S.I" and "AK." The plastic top and shoe have no numbers or markings that I can find. From bro ... (cont.)
Handy Person
Aug 27, 2015
Handy Person
Aug 27, 2015
Sash counterbalance part id
A counterbalance in one of our vinyl, tilt out windows broke recently. The dimensions of the balance are 2.5" tall, 3/4" wide and 1/5" deep. The spring, which broke, on the counterbalance has either a 6z or z9 ID on it. Do you have any idea if I may buy a replacement part. Thank you so much for ... (cont.)
Home Owner Miami, FL
Aug 27, 2015
Home Owner from Miami, FL
Aug 27, 2015
Sliding door handle and lock replacement
I am a Realtor in Miami and my clients just purchased a home with 2 pairs of sliding doors. They were all to be made lockable by the sellers. It seems they just drilled holes in the tops for pins and nothing else. Is it possible that you might have replacement handles and locks for the 4 doors? Plea ... (cont.)
Quick Learner Gary, Indiana
Aug 27, 2015
Quick Learner from Gary, Indiana
Aug 27, 2015
patio door screen rollers
I need 4 patio screen door rollers included you will find an attachment with measurements if you have any questions please contact me I hope that we will be able to find the ones we need. my name is Alfred my telephone number is 219-487-9688. Thank you.
Home Owner Maryland
Aug 27, 2015
Home Owner from Maryland
Aug 27, 2015
Crestline sliding doors
I have crestline sliding doors installed around 2001. One of the doors (the one we use primarily) has gotten very hard to open and close and I notice that the rubber track it slides on is getting torn up. Can you tell me how to repair this and what I need? The locking mechanism is also not catching. ... (cont.)
Home Owner USA
Aug 27, 2015
Home Owner from USA
Aug 27, 2015
Knife Latch Help
I'm looking for the screen knife latches Please view the attached photos. I need Aproximitly 25 pcs. I cant find the mfg. information . Sincerely, Christopher M
Home Owner Fort Lauderdale FL
Aug 27, 2015
Home Owner from Fort Lauderdale FL
Aug 27, 2015
Awning Window Operator
I believe this is a POW operator?? Please look at the attached picture and please advise if this operator is still available. This operator is installed on 1963 awning windows in South Florida. Any information would be greatly appreciated!! Thanks Orlando
Home Owner Baltimore, MD
Aug 27, 2015
Home Owner from Baltimore, MD
Aug 27, 2015
Tilt Window Spring
Hello, The springs in my tilt window failed. The window measures 44" from the top to the sill. I had the same thing happen to another window in my home. It measured 52". We ordered: (1) S900-25 : 25" Series 900 Spiral Balance (1) S900-26 : 26" Series 900 Spiral Balance (1) S900-24 ... (cont.)
Home Owner Venice, FL
Aug 27, 2015
Home Owner from Venice, FL
Aug 27, 2015
Custom Length Fixed Channel Balane
Please quote on two Swisco Series 380 single hung non-tilt window balances. I have a 19-005 top and a 15-005 bottom foot. The metal channel is 9/16" x 5/8" x 11" long. B.S.I. 1010 is stamped on the channel. I'd like to order two of these if you can tell me how. It's shorter than your stock 13" ... (cont.)
Home Owner
Aug 27, 2015
Home Owner
Aug 27, 2015
Casement window lock replacement
Hello not sure if you can help but I need to replace some casement locks on my windows. They were made in the 90s and crack than break since there plastic. The frame breaks the middle part that does all the work is metal it's o.k. Measurements are about 3 1/4 by 1/2 by 3/4 in height . Thanks B ... (cont.)
Contractor nashville, tn
Aug 27, 2015
Contractor from nashville, tn
Aug 27, 2015
beige part below
Weep Hole Cover with Flap, 1-1/2", Product Code: 26-173 is only available in white. If you would care to start a discussion with our hardware experts they may be able to find out if a weep hole like 26-173 in beige can be brought in for you. Sincerely, Jody R
Quick Learner Torrance, CA
Aug 27, 2015
Quick Learner from Torrance, CA
Aug 27, 2015
Channel balance top guide question
Hi, My channel balance top guide is very similar to the 19-002, and the horizontal piece had broken off (see pic). I was wondering if it serves any purpose and whether I need to replace it. Thanks, Dan
Contractor Aurora, Illinois
Aug 27, 2015
Contractor from Aurora, Illinois
Aug 27, 2015
1 1/2" Thick Patio Door
Do you have any handlesets that work on a 1 1/2" thick vinyl sliding patio door? Handle looks like the 83-055 but I'm afraid it won't work on the thicker door.
Home Owner Mission Viejo, CA
Aug 27, 2015
Home Owner from Mission Viejo, CA
Aug 27, 2015
Top Sash Channel Balance Guides
I am having trouble matching up this part. Please help.