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Door & Window

My home has a Newcastle XT sliding patio door that was installed in 2002. The tailpiece on the key cylinder is broken off. I received no owner's manual or instructions of any kind when the home was built, and there are no names, numbers, or markings of any kind on the existing (original) key cylinde ... (cont.)

Not always a quick learner, but a homeowner, nevertheless. The sash weighs 21 pounds, and the stamp is 2390 CG B.S.I. 25, although the length of the balance, excluding attachments, is 24". I have some photos that might help ID the six replacement balances I need for three windows. Oh, I almost for ... (cont.)

I have different size balances that I need to replace. I think I need Series 377 Channel Balances for all but I am not sure of the proper weight code. In the supplied pictures you can see the code of 23 - 1 J would this be a 2310 sash weight? Thanks for your assistance, John

I need to get a replacement operator for a vinyl casement window. I've attached several pics. The roller is a thin profile metal roller. TRUTH 45251

I have Better Bilt double pane windows and need replacement latches. There are two that look probable - 26-351 and 26-15B I have attached 6 pictures with measurements and hope you can help, as I need to order 15 sets to make repairs and have future repair parts. Jack

I am looking for what I believe is called a "finger latch". The lower sash of the window can be tilted in for cleaning by manually pulling in these latches at both upper corners of the sash. This releases the top of the sash from the tracks at the sides of the window. The window is an 8500 Seri ... (cont.)

I'd like to start a new discussion and submit these photos of our great mystery product. Our home was built about 10 years ago in SE Wyoming. Our plastic snap in glazing bead was damaged last year in a hail storm and we need to replace it. There are no markings or brand names anywhere on the hous ... (cont.)

Dear Sir. I had Wintech Industries double hung tilt-in vinyl windows installed in 1997. I need to remove pivot shoes. The side jambs/rails have no cut outs. I tried your 75-069 jamb spreaders with no luck. Vinyl jambs are too ridge. Do you recommend I cut out a portion of the jamb to remove th ... (cont.)

Do you know what the replacement part for this is. LIC PAT 5,069,001

replace door hadle

I heed help finding these replacement latches PAT P.E. 24.520

Hi! So glad to have found this site. I ordered a spiral balance charging tool from you, but after it arrived I discovered that the shoe at the bottom of the balance was completely destroyed. I managed to pull it out of its slot at the bottom of the jamb so I could take a picture of it. It measur ... (cont.)

Can you please tell me what material your plunger pins and springs are made out of? The ones we have not are corroded so bad they do not move.

We are an apartment complex trying to locate a window clip that prevents window from falling into the apartment. TRACO A Three Rivers Aluminum Co.

Non tilt window Length 22" width 1/2" Weight range 13-18 lb Stamp on channel balance reads " 21 3 HL caldwell" In need of two, I looked at tops&shoes and not sure which one fits beat

Hi, we have 3 windows that need new balances. 2 are the same size and one is a little smaller. They are all Atrium windows and were installed at the same time. Of all the tops you carry, the tops of the balances look similar to your 19-005 tops and are the same dimensions, but don't look exact ... (cont.)

Dear Sir/Madam, Please find attached photos of the aluminum window system for which I need replacement corners, as some of these have fractured. The brand name on the window latch is Filco. One leg of these corner braces is held in position with a small screw (pictured). The screw hole is drilled ... (cont.)

I need help to identify the part. If you need more information please let me know.The length is 22".

I am looking for replacements. The aluminum part is 23 inch long. Looks like 23" Series 370 Channel Balance Product Code: S370-23 Do you have replacement springs. Thanks, Ray