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Door & Window

What is the best lubricant to use between the pivot shoes and the vinyl window tracks? I've had several shoes stick in the track, resulting in first the windows being very difficult to operate, and ultimately in broken pivot bars.

Hello I got your company name from my brother in law as you helped him get fix it parts for his window. I am in need of 2 new Non Tilt Block and Tackle Window Balance for my windows. Both of my balances have broken and I can not find parts around here. The balance dimensions are as follows length ... (cont.)

I need four 13" balances for two non-tilt sashes weighing 5 lbs. apiece. Thanks, Mark

I have an Atrium Door, french style patio door. The snap in glasing is worn and needs replacement. I have tried with no luck in getting you a really good picture but I can't. I made a rough sketch and did my best to get my camera to focus on the end of this thing so you can see it. It's from an A ... (cont.)

I found that one of my balances had fallen out. I then looked up online on how to remove it in the hopes of installing it in correctly again. However, I found that a few of the plastic pulley wheels in the balance assembly and a plastic bracket/stopper thing that was screwed into the window frame ha ... (cont.)

Hi, I have a harvey window & need a replacement for the window crank casement. The closest I could find was 39-187 & 39-188 but based on the measurements there seems to be a mismatch in the length (5" vs. < 4.5" on the present one that I have - please see picture - on the tape 20"-24.5") Co ... (cont.)

From the detailed information on your website, I have determined that I need to order two S380-29 Channel Balances. However, I need help choosing the correct option. There is no stamp on the broken Channel Balance but the following code is printed on the metal: 28 4 FX CMC 11 I have removed the ... (cont.)

I am looking for a gear box for my window crank. The windows are made by Therma Gard. The gear has the name Truth on it with the numbers 30710 and 40254. The gear box sits on the window seal. The window has a vertical hinge on the left side as you are looking out the window. I have lived in the hous ... (cont.)

Thanks for posting, Mark. Based on your stamp, I'd recommend our 2550 option. This can support a window sash weight range of 25 through 28 pounds. Does your sash weight fall within that range? Let me know!

I need to purchase a balance and several balance shoes. My existing balances is 32" long and has a 1" shoe. I have identified the balance as Series 775 and S775-32. However, stamped in the balance channel is "32B". The only option I find for a 32B" uses a 1 1/4" shoe. What balance do I need to ... (cont.)

I have a Patriot window that your Series 795 channel balance looks like a direct replacement for. The balance is 35" in length 9/16" wide and ~1/2 " deep and from the picture it looks like the same type of balance bottom. There is no stamp option. The window is a single hung vinyl unit 23 1/ ... (cont.)

I'm tring to find the repalacement part for a bsi 2730W. It looks like it is one one the foolwing but I can not tell what the difference are. The top and bottom shoes look like one of the following: 350, 380, or a 385 The length of the steel channel is 28". Width 9/16". Depth 5/8" ... (cont.)

I have a 1 3/8" thick storm door ( mfr unknown) The lock sticks and I want to replace it. Do you carry one that would fit? Nick G

Hi, I have a bunch of 25 year old windows that will not stay up. They have a block & tackle system w/nylon chord that attaches to a metal clip that is part of a plastic shoe. The broken piece on every one is a cast aluminum barrel.(that keeps going up and down right) A friend was going to replace ... (cont.)

I see other number 116-17

our home was built in 1978 and the Pella windows are still in great shape. however i have three windows that seem to bind when closing at the last two inches when the bottom of the traveling windows makes conact with the window frame. a small nudge from the out side and the window slides into the ... (cont.)

My window weighs 15lbs and is the tilt type. The current balance is 29" with a dia of 3/8". The window say series 96 SH with marking of H-R35-47x83. Please let me know if you carry a replacement for this. Thank you !

I have tilt-in Carefree windows and I am searching for the replacement counterbalances. The dimensions are as follows: Short: 18 inches O.A.L. retracted 33-1/2 inches O.A.L. extended O.D. of plastic cover is .420 inches Long: 30-1/2 O.A.L. retractd 58 inches O.A.L. extended O.D. of p ... (cont.)

Thanks for posting. I'm not sure if your existing cranks will work with our 39-317 & 39-318 Split-Arm Operators. Does your original hardware match these two operators? Do they have the same dimensions? If you aren't sure, I'd have to see some pictures of your existing hardware to know for sure. ... (cont.)

Hi, Two of our casement windows have worn out cranks so that the windows can't be opened with the handles (45012) . The house was built in 1984 so I assume that is when the windows were installed. I've attached a photo of the assembly and want to know what parts have to be replaced, if the par ... (cont.)