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Door & Window

My sash balance has s 9 #27 7 87 stamped on it along one long side. The other long side has 11600-17. The window code is cig 2 3 87. I am looking to replace the sash balances but those listed in the on line catalog here don't seem to match.

I have a number of these windows that have broken or cracked inside crank covers. Any chance of locating some replacements?

This is for non-tilt Milgard windows the channel is 27" long without the ends

We have 40+ year old sliding glass doors. The wheels are SHOT, we would like to purchase TWENTY replacement wheels, and put about SIX in the three-foot glass door, and up to TEN rollers under a very heavy 4-foot glass door. The new wheels need to fit into the slide-space, and not need to be drilled ... (cont.)

I have matched my existing hardware to the #S385-30" Channel Balance with the 15-004 shoe, 19-005 top (winged), 18-166 Top sash clip, and 16-082 Take Out Clip. All measurements and details match. What option will match a channel balance with the following- 29 9 EX CMC 11?

I cannot find anywhere on your site any load capacities for the various color tips on spiral balances. Assume it would be tabular with color and load range ? Load range would be based on use of pair of balances ?

I will be replacing my spiral sashes with the S900-28 (both color tips for different size windows). I have two questions: 1. Do I have to replace the pivot shoes, or only if they're broken? If I have to replace them, would 15-045 be the right one (I have attached a picture because I wasn't able to ... (cont.)

Hi. I'm looking for a set of replacement rollers for a Pella sliding glass door. It's from around 1999 as the home was completed in August 1999. It's oak interior and I believe aluminum clad on the outside. Is there a standard replacement roller or do I need to take the door off to get a picture ... (cont.)

I do not know what to buy.

Our window will open but it will not close. We think we need a new handle operating part. I hope the photes are ok. Thanks Joanne

What is the difference between the red verses the blue vinyl tipped spiral balances?

I recently bought a 5 year old condo. Sliding glass door does not slide well. Tried adjusting rollers but nothing worked. I didn't even appear the rollers were raising or lowering the door when I "adjusted" it with screw driver. I do not know if the door ever worked well. I can not find a manu ... (cont.)

I need to locate a latch for the above window. MI no longer supports and the surface mounted latch is broken. See attached photo. The screws are 2 1/4" center to center

I'm looking for 3 window balances like the following picture. It's 1/2" wide, and 26" long. Thanks, Scott

Hi, The top attached of the channel balance was broken on both side and the string was broken on one side. Here is the measurement of the channel balance: non-tilted window 1/2 wide X 28 inch long. The number on the channel is 2730 BSI. The top attached looks like 19-005. I want to replace both cha ... (cont.)

Inquiring about the installation of Pell Latch #83-115. Is this something a reasonably handy home owner can tackle? Tks!! J R Hamblet

Had to take lock apart to repair a problem and in putting it back together, need some help in "timing the gears" to get it working properly. Outside key unlocks door (after locking it) to get in position for key removal. Can you give me some help in setting the gears to the proper position for nor ... (cont.)

My 48" Kinco's were installed in 1990. The balancers are shot. 29 inch channel, no wings on either end. Stamped 2840E. 25 lb. no tilt sash. Photos attached. What do I need to order?

Hello, I attached parts picture to let you recognized/compare, then give me the right parts number which I can correct order. Also, I look on your website I seen "Nylon (black)Top Sash Guide used with series 390, production code: 18-009". I don't know that compatible with my "Channel Balance Se ... (cont.)

Hi: I need to replace a Nuair window balance that appears to be your part # S380-35. There are no stamping in the balance frame just the markings - 34 9 DX CMC 2. It is from a single hung non tilt Nuair window and the metal channel is 35" long and 9/16" wide. Please confirm the correct replacement p ... (cont.)