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15-199 Pivot Shoe, 17/32" Thick

I ordered the 26-378 pivot bar and 15-199 pivot shoe for my Simonton double hung tilt window from your web site - nice site! The spring on one side of the window is not connected to the pivot shoe. I can feel the spring protruding out of the housing but I cannot get it out of the housing. It seems ... (cont.)

I HAVE FOUND THE COIL BALANCE AND HOLDER(SERIES 160), BUT CAN'T MATCH UP THE PIVOT LOCK SHOE ANS SASH PIVOT BAR. I'VE ATTACHED A PICTURE, LET ME KNOW IF THEY ARE AVAILABLE OR AN OPTION TO REPAIR WINDOWS