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S385-24 24" Series 385 Channel Balance

I believe I have a 24" Series 385 channel balance with the 15-004 and 19-005 attached. My question is about the options. What option should I choose for a window that is 45 1/2" wide and 24" tall. I believe the options are for the weight of the window. Having trouble attaching pic's ... (cont.)

Hi, One of my channel balances broke and would like to find a replacement for it. I have attached pictures of it. Stamped with : 23 9 30# CN CALDWELL Metal piece: 1/2' wide 24" length Let me know what other info you need to identify it. Thanks. Andy

I found that one of my balances had fallen out. I then looked up online on how to remove it in the hopes of installing it in correctly again. However, I found that a few of the plastic pulley wheels in the balance assembly and a plastic bracket/stopper thing that was screwed into the window frame ha ... (cont.)

Hi, I have 2 channel balancers that need replacement with milgard windows. They have a stamp "23 5 HS Caldwell", the length of the metal portion is about 24 inches. The larger of the plastic parts is slightly larger than 1" depth so I assume it is the 1-3/32", and the smaller is about 1/2" ... (cont.)

the metal portion is 24" long & 9/16 deep it's embossed with "23 4 caldwell LM"

I need a 24" channel balance . Here are a couple of photos. Could you please direct me to which replacement I need. It is a non tilt Milgard. Approx. 8 ounces. Thanks, DA

I purchased two "S385-24 : 24" Series 385 Channel Balance" (option 2350) items which matched the two I had very well. Installation was quick and easy. The window sash fits on fine but the problem starts when I open and close the sash. When I move the window up to open it, the spring begins to make a ... (cont.)

out of milgaurd double hung windows. balances are 23-4 ho Caldwell

We would be happy to research this for you if you cannot identify the needed hardware on our site. Please reply with photos of your existing sash support balance system so that we can take a look at the system you are replacing.