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S385-24 24" Series 385 Channel Balance

I purchased two "S385-24 : 24" Series 385 Channel Balance" (option 2350) items which matched the two I had very well. Installation was quick and easy. The window sash fits on fine but the problem starts when I open and close the sash. When I move the window up to open it, the spring begins to make a ... (cont.)

out of milgaurd double hung windows. balances are 23-4 ho Caldwell

We would be happy to research this for you if you cannot identify the needed hardware on our site. Please reply with photos of your existing sash support balance system so that we can take a look at the system you are replacing.