Viewing all customer Discussions for:
Door & Window
Quick Learner
SC
May 3, 2017
Quick Learner from SC
May 3, 2017
Nite latch
What is a Nite Latch for sliding glass door locks?
Quick Learner
May 3, 2017
Quick Learner
May 3, 2017
Napco window shoe
Hi, could you please advise if you have the shoes pictured. I believe they are napco windows about 10 years old. Todd
Quick Learner
Long Island, NY
May 3, 2017
Quick Learner from Long Island, NY
May 3, 2017
Plastic storm door clips
These are the plastic clips that hold the storm or screen panel in place. There are two on each side and one on the top. The clips are 1/4" high from the bottom of the clip to below the little rim that surrounds the thumb screw channel. The clips were also made without the rim.
Handy Person
Port orange FL
May 3, 2017
Handy Person from Port orange FL
May 3, 2017
Alcan plastic slider and screw
Hi we are missing a section from the top of our alcan window and the screws to attach it. It has been missing since we purchased the house. Do you have this part?
Home Owner
Michigan
May 3, 2017
Home Owner from Michigan
May 3, 2017
How to install
This may seem like a sill question, but how do you install these new comer pieces? Thanks!
Contractor
Minnesota
May 3, 2017
Contractor from Minnesota
May 3, 2017
Casement operator
I believe this is Cradco? Can you guys locate this one for me
Quick Learner
Amesbury, Mass
May 3, 2017
Quick Learner from Amesbury, Mass
May 3, 2017
Shower guides move around
Hi, We ordered the 10-216 shower glides and installed them today. I'm attaching a photo to show that they slide back and forth away from each end of the door frame therefore causing the doors to rock on their ends. Are they suppose to somehow stay put on each end of the door frames? If so, can you ... (cont.)
Home Owner
Corpus Christi Texas
May 3, 2017
Home Owner from Corpus Christi Texas
May 3, 2017
27D BCI RL
Please see photos and recommend replacement
Handy Person
Virginia
May 3, 2017
Handy Person from Virginia
May 3, 2017
Gray tip spiral balance
Ordered S900-29 red tips recently and these worked perfectly. Came across a window in this job which was bigger and had 35 inch spiral balance with a gray tip. Do I order the 35 inch black tip?
Landlord
Richmond, CA
May 3, 2017
Landlord from Richmond, CA
May 3, 2017
Viking double hung tilt latch and locking pivot bar
Window lock says "Viking", however no sign of model # anywhere. Double hung, double pane, vinyl window. Has 2 broken tilt latches on lower pane, two missing completely on upper pane. Also missing one of the metal pivot bars at the bottom which attach the bottom into the spring balance. ... (cont.)
Home Owner
Denver, Colorado
May 3, 2017
Home Owner from Denver, Colorado
May 3, 2017
Need help finding replacement snap in vinyl glazing
My damaged part is white about 3/4 " wide. My house was built in 2000. I could not find any labels or part numbers on our windows.
Quick Learner
Highlands Ranch, CO
May 3, 2017
Quick Learner from Highlands Ranch, CO
May 3, 2017
Window balance 2740 BSI CM
I have a broken channel balance on a window sash that does not tilt. I need to order a replacement pair. The metal is stamped 2740 BSI CM (I think CM). I think this may be 28 series 385, but I'm not positive and would like to confirm the proper part number before I order. I have attached a photo of ... (cont.)
Home Owner
Jacksonville, Florida
May 3, 2017
Home Owner from Jacksonville, Florida
May 3, 2017
30 year old Kinco Windows - need parts
Hello, I did call and spoke to someone this morning. He suggested for me to look at the 29" Series 351 Channel Balance. I want to be sure this is correct part to order. It seems the top attachment is the 19-002 and the bottom shoe attachment is the 15-002 - The bottom piece is 1" across at the ... (cont.)
Home Owner
Latham, NY
May 3, 2017
Home Owner from Latham, NY
May 3, 2017
Keeper is missing
Existing sliding door series: Summit 8670, SGD-C20 does not have a keeper. Apparently removed by previous owner. Can you please tell me what keeper model I need. Thank you.
Home Owner
Port Charlotte, FL
May 3, 2017
Home Owner from Port Charlotte, FL
May 3, 2017
Large non-tilt PGT window balance 29 5 BSI RR
I need two channel balances for a PGT moveable window measuring 31.5' x 50", and weighing about 28 lbs.
Quick Learner
USA
May 3, 2017
Quick Learner from USA
May 3, 2017
Channel balance assistance
I need 2 top and 2 bottom guides for a 30 in. Channel labeled B.S.I. 2950. I do not know the window brand name.
Contractor
Livingston NJ
May 3, 2017
Contractor from Livingston NJ
May 3, 2017
Sashes will not lock
Hi. I was hoping you could help find a solution to a problem my home inspection clients are having. 5 of the replacement windows installed on their house will not lock. The lock misses the keeper by 3/8 of an inch because the upper and lower sashes do not line up completely. I understand that th ... (cont.)
Home Owner
sacramento
May 3, 2017
Home Owner from sacramento
May 3, 2017
tilt window latch
Hi- I am having trouble finding this latch on your website. It's 3 inches long and essentially 2.5 inches between screw holes. Thank you!
Quick Learner
Ny
May 3, 2017
Quick Learner from Ny
May 3, 2017
Spiral balance spring
1have two broken windows, both are the lower. one measures 30x261/2. The other is 34x281/2. I need left and right assembly for both windows.
Quick Learner
Vermont
May 3, 2017
Quick Learner from Vermont
May 3, 2017
Broken balance: Unique Balance 29-D-40 for a Bonneville tilt double hung window
My house was built in 2003 and the builder installed Bonneville brand windows and the window balances were manufactured by Unique (both now defunct companies). The concern is the inner sash of a double-hung tilt window. The left window balance broke. We've always struggled when closing most of o ... (cont.)