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39-147 Andersen Window Crank, 4-1/2"

Hello; I purchased the operator plastic cover and a new handle but this did not solve my problem of the window not closing. It opens but won't close. When I take off the cover the big round screw comes out of the unit. The number on the arms are 1361318 Anderson Windowalls. I took pictures so I'm h ... (cont.)

Is your handing on casement operators 39-146 & 39-147 as looking at the window from the outside? In other words looking at the window from outside a LH would hinge on the left side and a RH on the right side. Do the crank operators come with screws? Thanks, Bruce