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S380-28 28" Series 380 Channel Balance

S380 28" The window sash weighs 20 lbs. what option do I need?

Trying to identify my size. I have two different window sizes. 1. Balancer identifying marks 27 1/2 3 A I Metal measures 28 1/2" 2. Balancer identifying marks 29 3 J H Metal measures 30" I have identified the series by the samples on this site. Can you tell me the correct items to o ... (cont.)

Please give me some instructions on the installation of my 380 series balance rod.I tried to install it on my own but could not get the hook on the rod to slide in correctly in the open slot on the side where the rod needs to hook and stay firmly in the original position.As a result of my effort, th ... (cont.)