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18-171 Stepped Sash Guide, Alpine

Hello, I believe I'm looking for a top sash replacement. I noticed I had a few broken when I replaced the channel balances on some of my windows. I'm learning as I go along. The channel balances running on these windows are 34" series 380. The windows were installed 15 years ago so I have no infor ... (cont.)

1/2" Channel balance ID is 30 4 JR Caldwell Top sash guide is broken. No ID. See photo for dimensions. Channel balance is 30" long. Double pane window weighs 22.2 lbs Holes for top sash guide are not in same location! Correct hole location seems to 1 7/16" from top of window frame. Hole fo ... (cont.)

I want to find this part. I do not have much imformation but I know that the channel balance which is with this part is your 26" Series 385. Please help me to find this part I need to replace it.

In your video you mentioned pictures. Please find those pictures attached. We need 2 27" SERIES 380 CHANNEL BALANCE and 2 BALANCE TOPS as shown in the pictures. I would like to order as soon as possible. Thank you.

The photos show the dimension of the sash guide for my window. There is no part # and I don't know who the manufacturer is. Thanks.

I have two different size windows that I need parts for and the window balance is stamped with 303 and 273. I need all hardware including locks and this sash stop. This is first email I sent; tried to post thru website and was giving me an error. Thank You Rusty

You have been so helpful earlier in my task of identifying my channel balances with the correct top and shoe. I have replaced those parts and they work great, but now I need help replacing some top sash guides that I discovered were broken once I was replacing channel balances. I have several that ... (cont.)

I cant seem to find these top sash guides on the site. They are 1 3/4 long and 5/8 wide. The balances used with them are s385. Thanks

Need replacement parts for window channel balance mechanism. Mechanism is 28" long x 1/2" wide and has the following stamp on it: "Stamp 27-4 Caldwell. Photo 9652 is bottom of balance mechanism; photo 9651 is top of mechanism. Also need the sash cam that sits in the window channel at the top. Photo ... (cont.)

27 4 BSI NL

Hi Tom, How do I get the spring attached to the small metal bar (picture 4534)? It came off (brand new balance) and I'm not strong enough to pull it up with needle-nose pliers. Any tricks to make this happen? Also attached are 2 pictures (4537, 4538) of the top sash guide. I don't see any like ... (cont.)

Need help identifying this 5/8" x 1-3/4" top sash guide. We have identified the channel balance replacement as the 385 series but I'm having difficulty identifying this part as it appears that part of it is broken off top face (small square).

Looking to find a replacement for this part.

Hi, I have several single-hung windows in my (new to me) house that need to have the channel balancers replaced. Each window is identical in design (but not size) and appears to be from the same manufacturer but I cannot find any identifying label. I have attached a photo showing a typical s ... (cont.)

I ordered Series 385 balances for a window that also needs sash guide replacements.The width is 5/8" for the most part with the top width being about 7/16". The length is about 1 3/4". There are two holes. The top hole is between 9/16" and 5/8" from the top and the second hole is about 1 1/8" from ... (cont.)

My channel balances are s385 but I am unable to identify the top sash guide. they seem to be worn on the retaining lip and some of my channel balances have slipped by the top sash guide and gotten stuck in the raised position when the window was lowered. please help. thanks

What is the plastic piece that is screwed into the window that the channel balance catches on?

OK. Replaced one set of window channel balances with 385. Was easy to identify the shoes and tops based on your images, dimensions etc. You guys do an amazing job, thank you. Extremely happy with the function of the window after replacing the channel balances. And it was pretty easy to do. (thanks ... (cont.)

To whom it may concern. I need these spring balances identified so I can order them. I need two of them. Photos(5) included of ends as requested. Metal rail is 1/2" x 22" long. Spring force is 21-4 I also need the part that attaches to the window that mates with the balance(see last photo ... (cont.)

I have two styles of window, each with a different balance length but same shoes and tops on each. Both balance bodies are 9/16 inches wide and 5/8 inches deep. The first style of balances is 20 5/8 inches long; the second is 26 5/8 inches long. The springs keep binding or popping out of the ... (cont.)