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18-171 Stepped Sash Guide, Alpine

I have attached two pictures, one is a front view and the other a side view of the sash guide with measurements. The picture is of the existing one which seems it might be bent a little. Please assist in identifying correct part number.

I am looking for the replacement part for this top sash guide. I have a few that are broken, which are causing the channel balances to come out. The width is 5/8" and the length is 1 23/32". The top square is 13/32" wide by 5/16" tall. It looks similar to part number 18-171, but the top piece is abo ... (cont.)

I have a broken plastic clip on one of my windows. It is the part that pulls down the channel balance. Would you help me order it, as I can't find it on the website.

I recently ordered S380-30 : 30" Series 380 Channel Balance. While replacing the balance however I noticed that the top sash is also broken. I looked through the website but couldn't find any top sash that has two holes. Attached is the photo

1/2 inch wide 28 inches long non-tilt window channel balance.Marking on channel is 27 5 which channel balance do I need? Please see the pictures

Dear Swisco, Thank you for the terrific website and helpful videos. Could you please help me find the Top Sash guide part in the attached pictures and dimensions? I think I've located the correct channel balancers for my two non-tilt sashes that have been giving me problems. The one that see ... (cont.)

Hi, the top corner of our Atrium brand window broke off and we found a plastic part screwed to the top broken. Please help us identifying the part so we can order a replacement. Thanks! Best Brittany

Hi, I have ordered from you before but I wonder if you could help me ID this part to make sure I order the right one. Thank you, David

Metal part of balance is 21 inches long, 1/2 inch wide. On the balance is stamped 20 FE 33. I need 7 of the channel balances, 6 of the plastic retaining clips, and 5 of the metal clips. (img_0011) Can you tell me the part numbers? Thanks so much, Kevin

I came across a couple of single hung, Suburban Door windows with a broken sash guide. I believe I've located a replacement part in 18-171. Could you explain what those things do, how when one of them is broken the window hangs crooked and does not operate right. Are these weak links, do they break ... (cont.)

Item shown comes from a window with alternate channel balance 3240, I believe. Dimensions are all inches.

Hi Do you have this part?

Please take a look at my Stepped Sash Guide. Do you sell this? I could find a match. Thanks.

Need 2ea Balances. 1/2" x 21" without ends 22-1/4" including plastic ends. However, Are these attached to the sash with another plastic piece? Your pictures don't show it, but there are 2 plastic pieces attached to the inside of the frame. These are for a non tilting window.

Hello, I have a non-tilt window (20 lb) that comes with a pair of 30" channel balance, 1/2", stamped 30 4 LP CALDWELL. The window is very hard to pull down for closing because of excessive tension of the channels. Both sash guides are crack and broken so I am looking for replacement parts for the ... (cont.)

Single hung window does not hold position when opened. The sliding portion of the window appears to rotate then slip from balance. Wondering if replacing the top sash guide would remedy the problem.

Hi, I need to identify the channel balances from the attached photos. The length is 26 7/8 inches.Please let me know the item number and price. I need two. Thanks

Plastic part on the side of the window channel casing. Not sure if there are supposed be one on each side.

I am trying to replace a plastic guide for my window. I have no identifying part numbers for the sash mounted guide. The plastic part measures 1 3/4" by 5/8". I have attached 3 pics with as much detail as I could get. The window is hung with the 31" Series 385 Channel Balance and a 15-004 shoe an ... (cont.)

I have searched the parts and can't identify this part located ath top of my window inside the channel.