Viewing all customer Discussions for:

39-031 EntryGard Dual Arm Operator

Can you please provide the appropriate replacement parts for our bedroom window? My wife previously reached out to you. We received the wrong parts and returned them. We thought we should try again with these pictures and also to let you know that our house was built and the window hardware installe ... (cont.)

I believe what I currently have can be replaced by your part 39-031 (locks on the upper left of the window). Part numbers that I see are 20810, 3084?L and 30744. Everything works well, the gears turn; but the "spindle" looking part that the crank attaches too disengages from the bottom portion whe ... (cont.)

We have 1986 carclad casement windows. I am sending photos of the broken crank. I also have a view of the cross section with the dimensions that may be helpful. They are from the original book when we purchased our windows for our home. These cranks have failed over the years and most all need to ... (cont.)

I ordered replacement hardware for left and right casement operators. The operator for the right casement, 39-032 fit perfectly and worked great. The other, 39-031, seems to be made incorrectly. The first image attached shows the photo from your packing slip. the long arm goes to the left, the L-sha ... (cont.)

Which one do I need?

Right crank broken missing parts can you identify them the one pic is the left crank which is intact and working condition

Hello, These are pictures of my casement window crank mechanism after removing from the window sill. Thanks for the video! I was able to remove it exactly as filmed! I'd like to get a confirmation on which is the correct replacement part. The crank was mounted on the left side of the sill, and t ... (cont.)

Need both left and right. Caradco Entry Guard-Truth 20755 30842R and L

Entry Gard TRUTH IS NAME ON ARM. 2081 ON ONE ARM. 3084IL on the other part. Base 40471. What do you recommend for a replacement piece.

I need a new arm with a handle as the handle post is stripped. Let me know if additional photos are needed. Thank you Andrew

My wife assigned me this task and this is everything I have: 2 photos and "5.5

When we purchased out home one of the great features was the windows. All are Casement. Two of the window operators broke within a month of each other. I am not sure how to measure up the replacements. I have a number listing on the part that is the gear and it reads 3070. I would need a left and a ... (cont.)

I'm missing three cranks for these windows, and I also need one or two of the brown plastic cover parts pictured in the photo. Do you know what I could use? Thanks!

Hi, I need to replace the operators (I think that's the right name) in several of my casement windows. The center threaded bolt doesn't seem to engage the gears when you turn the crank. It just turns and even comes out completely. Also, the case that fits over the gears has pulled away and doesn't s ... (cont.)

my window crank handles (2) don't work. where can I get two more that will fit? or is the receiving part stripped? thank you.

Looking to have this replaced. Please advise.

Hi there. I need 2 sets of right and two sets of left handed. Cannot locate by part number that is stamped on it. Maybe you can help? Arno

I have Pozzi windows circa 2002. The gears are beginning strip on the mechanism to crank out the windows. I'm including a picture of the arm mechanism from one window and the gear mechanism from the window which needs replacement.

20810A is found on the linkage arm in above photo. The window needing this replaced is the left side window when looking at it from inside the house.

Please find enclosed photos base rectangular 2-1/4 x 5". rotator (middle 2 round) length of solid bar 9-1/2" 2nd arm with the two pieces together 8" before it meets to the joint 4-1/2" R30842 marked on the operator. Long arm stamped entry guard Truth I do not believe your 39-032 coul ... (cont.)