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39-036 Truth Hardware Entrygard Dyad Window Operator

We have a casement window which needs a new crank. It is about 24yrs old made by Winchester / Bristol. I think it is about 31.1 inches wide per the sticker. We can't get the crank out easily and need feedback on that as well, but based on the attached images, can you assist us with determining which ... (cont.)

Carefully match up the operator you are replacing to the pictured 39-147 right hand or the 39-146 left hand. If you still have trouble figuring it out please feel free to send us a photo of the operator.

If part of the operator is still attached to the handle and popping out from the gear it sound like the operator is broken. If this is the case the operator cannot be repaired only replaced.

I am trying to install a brand new 39-036 dyad window operator (right). The window opens to the left. After installtion, the window closes but still leaves a 6 inch gap. Does the operator and window have to be in a particular position for installation?