Viewing all customer Discussions for:
Door & Window

Handy Person Benwood, WV
Oct 26, 2017
Handy Person from Benwood, WV
Oct 26, 2017
series 751 channel balance
Hello I have 2 sizes of Malta windows purchased in about 1980. The 2 sizes of channel balances I have are stamped 16 and 24. What do I need? Do you recommend any other parts besides the balances while tackling this job? Thanks, Terry
Quick Learner Forth Worth, Texas.
Oct 26, 2017
Quick Learner from Forth Worth, Texas.
Oct 26, 2017
Attaching 15-040 to S 500 balance
Part # 15-040 is not fitting into part # S500-16. Is there an error or do we need a new part? We have called and the gentlemen said these were correct and that he would have to talk with someone regarding this. Please let us know so that we can install the hardware.
Home Owner USA
Oct 26, 2017
Home Owner from USA
Oct 26, 2017
spiral window balance
Hello, I am hoping you can help me. I have a house and all the windows seems to have the spiral block. I measure it and it seems to be 17.5... but, I dont even see that in your website. I am attaching a couple pictures. they are old windows. please help Jose
Landlord Chicago
Oct 26, 2017
Landlord from Chicago
Oct 26, 2017
Pella 95x95 sliding door with Grade 40 Forced Entry Resistance
Hello, I have this approximately 95x95 Pella glass sliding door in need of parts. Do you have replacement parts for the Lock Strike, the Lock, the interior and exterior door handle and by chance a reference for the rollers on the bottom (I don't have a photo of the bottom track rollers). Attach ... (cont.)
Quick Learner 68046
Oct 26, 2017
Quick Learner from 68046
Oct 26, 2017
coil balance
I need to replace my coil balance, it would be a series 152. how do I determine the lbs balance to use. Weigh my window and use half that for each balance spring? The window measures 52"W x 53"H and the lower sash weighs 32#. The coil balance shoe looks like the 15-175. what coil balance spring w ... (cont.)
Home Owner University Hts
Oct 26, 2017
Home Owner from University Hts
Oct 26, 2017
Replacement part
This part broke on the right hand side of our window. We were able to remove th pieces after creating a cutout to remove per your video. Are you able to identify whether you carry this part for us to purchase?
Quick Learner Stamford CT
Oct 26, 2017
Quick Learner from Stamford CT
Oct 26, 2017
Pella Window Crank Handle
Window from 87. This has a longer post. Universal handles won
Quick Learner East Windsor
Oct 26, 2017
Quick Learner from East Windsor
Oct 26, 2017
Window Balance 34C HC3 CMC1
Hello, I have a broken balance spring on a large window. I've included 2 photos of the broken part and 1 photo of the part on the side that is not broken. There is some writing on the broken part: "34C HC3 CMC1". The window itself says "Duraseal L22 091107 22:45". Any help determining the correct ... (cont.)
Home Owner Carlsbad CA
Oct 26, 2017
Home Owner from Carlsbad CA
Oct 26, 2017
Need Help Window Balancer 3190 BSI LF 22
It's 32 inches long and 1/2 or 9/16 wide. "Stamp says 3190 BSI LF 22"
Home Owner Los Angeles
Oct 26, 2017
Home Owner from Los Angeles
Oct 26, 2017
Window Balance 2540 BSI RO
Hello,I need 2 balance replacements assemble including all required parts ready to replace the exiting Balance. Dimension: width 1/2 in, length of the metal part 28". See also 100/101 pictures attached.Please note; I need a complete balance assembly that is include all top/bottom small plastic parts ... (cont.)
Home Owner Brownsburg, Indiana
Oct 26, 2017
Home Owner from Brownsburg, Indiana
Oct 26, 2017
Parts for Kinco Windows
Hi have some Kinco windows that I need parts for. I'd like to replace the balance tubes and the pivot shoes. Window sash weighs 20 pounds. The length of the tube portion of the balance is 28.5 inches. The diameter of the balance tube is 3/8". There is no color on the end of the tube. ... (cont.)
Handy Person Calif
Oct 26, 2017
Handy Person from Calif
Oct 26, 2017
Need advice on selecting pivot shoe in aluminum window.
Hello, I need some advice with Pivot Shoe selection. It is 2.0" high, 1.25" wide. I measured the thickness while it was installed and it could be 17/32" or 9/16" (not sure). See photo. For reference, the window is 30 years old, aluminum construction. Its two Spiral Balancers are 24" long x ... (cont.)
Home Owner Rhode Island
Oct 26, 2017
Home Owner from Rhode Island
Oct 26, 2017
Coil balance identification
Dear Sir, I am trying to identify the certain type of coil balance used used in my windows. From looking at your photos, I see that the brand of window that I have are Certainteed. I looked at the coil balance and did not see a part number printed on the end. All that is printed on the end is ... (cont.)
Quick Learner
Oct 26, 2017
Quick Learner
Oct 26, 2017
inswing door hardware
Prior to receiving and installing the inswing hardware, should/can the door be hung on the same side jam that will ultimately swing in? The door is not hung yet but will be this week for the winter and the inswing hardware later when in hand. Are there any retail outlets in the MA, NH, or Main ... (cont.)
Contractor Concord, NC
Oct 26, 2017
Contractor from Concord, NC
Oct 26, 2017
MFG: ELL-1, AL-1 Validator, Series: 200 SH/DW (712/713) Type: Single Hung
KEEPER DIMENSIONS: Center-set: 2-1/16", Width: 1/4". Overall length: 2-9/16". LATCH DIMENSIONS: Center-set: 2-27/32", Backset: 21/32", Overall length: 2-9/16".
Handy Person Bethlehem
Oct 26, 2017
Handy Person from Bethlehem
Oct 26, 2017
vinyl window replacement parts
I have older vinyl windows that have had the coil balances fail. I need to replace these. Some are double coil and others single. There is no service opening to remove these. I will have to cut to remove and replace. But need help finding the correct parts. I've included three pics showing what I h ... (cont.)
Handy Person Wrens, GA
Oct 25, 2017
Handy Person from Wrens, GA
Oct 25, 2017
Channel Balance
Hello, I am trying to find the correct part for a set of windows. I need (4) channel balances. They are stamped with 2800 BSI LC and are white in color. I uploaded a few pictures to try and help figure it out.
Home Owner New Jersey
Oct 25, 2017
Home Owner from New Jersey
Oct 25, 2017
Pivot shoe
Hello, the pivot shoe for one of my double hung Alside windows needs to be replaced. It appears to be broken and the pivot bar won't catch on it (when I raise the sash, the pivot shoe stays down. Thank you.
Quick Learner
Oct 25, 2017
Quick Learner
Oct 25, 2017
Searching for 40223
Not sure where I can find these replacement cranks and sliders, I'm in Chicago I'll 60641, any help will be greatly appreciated , there is no model number on the parts except a pat. Number which is 4505601 and there is a name on the part which is (truth).
Quick Learner Cranston RI
Oct 25, 2017
Quick Learner from Cranston RI
Oct 25, 2017
Broken vent latches
All the vent latches appear to be 2 1/2 inches long by 1/2 inch long. We just moved into house and mist are broken